Support Board
Date/Time: Wed, 27 Nov 2024 22:39:05 +0000
downloading historical data mistake
View Count: 1307
| [2014-10-11 10:04:55] |
| User30743 - Posts: 365 |
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hi, sometimes, when i connect sierra chart, there are problem with downloading correct data from the market, so that i have a gap in my datas (which is acctually not there in the market - it is a mistake of the platform). i understand that when sierra chart is offline, there are all zeros on numbes bar, it is ok, what i dont understand is WHY there is a hole in my price actions and thus also in my volume profile indicators. see the video from yesterday - https://www.youtube.com/watch?v=JjLh9YZXMAU&feature=youtu.be i am sure it should not be like this, and it is a big problem for me, because i use volume for my trading a lot and i dont know how to get the real data into my volume profile when this happens. this is definately not a problem o broker/datafeed because it didnt happened on all 4 markets, only on two of the (nq, es) viz this video why does this happened and WHAT i should do to re-dowload the correnct data when this happens please? Date Time Of Last Edit: 2014-10-11 10:05:38
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| [2014-10-12 10:52:56] |
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We cannot accept the video. Provide an image of a single chart containing no studies, other than the ones which are necessary to show the problem, which demonstrates the problem. Follow these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-10-12 10:56:09
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| [2014-10-13 09:08:52] |
| User30743 - Posts: 365 |
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ok, here it is - gap which is there beacause of mistake download
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 mistake download data making a gap.png / V - Attached On 2014-10-13 09:08:32 UTC - Size: 816.77 KB - 394 views |
| [2014-10-13 21:01:03] |
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Next time, when posting an image only follow the instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#Image And it is only necessary for us to see one of the charts. On one of the charts where you see this missing data gap, right-click on the chart about two hours before the end of the chart and select Delete and Download Data. After this, post a copy of the Message Log by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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