Support Board
Date/Time: Tue, 15 Apr 2025 12:36:16 +0000
Sierra Chart Automatically Shutdown
View Count: 46
| [2025-04-10 13:15:52] |
| User669812 - Posts: 1 |
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After launching Sierra Chart, it automatically shutdown after connection is established. Please help. Thanks.
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| [2025-04-10 14:27:03] |
| John - SC Support - Posts: 39274 |
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Is this occurring every time? Try starting Sierra Chart in "Safe Mode". Refer to the following: Sierra Chart - Software Login Instructions: Using Safe Mode When in Safe Mode your chartbooks will not open automatically. First, see if you have a problem when the connection is made - this would be very surprising to us, but let us know. Then open your chartbooks one-by-one and see if there is a particular chartbook that causes an issue. If you have a particular chartbook that causes a problem, then you can try to recover the chartbook from a backup by finding a backup that does not have the issue. Refer to the following: Chartbooks (Workspaces): Accessing a Backup Chartbook File If your chartbooks open without an issue while in Safe Mode, then the most likely issue is that you have a custom study that is causing an issue. In Safe Mode custom studies are not allowed to run. You would then need to figure out which study and/or chart by opening chartbooks one-by-one and going through the process of elimination. Once you find the issue, then if this is a study from a third party then you need to ask the developer of the study why you are having an issue. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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