Support Board
Date/Time: Tue, 15 Apr 2025 14:23:59 +0000
CHartbook problem
View Count: 70
| [2025-04-04 04:15:01] |
| JabDouks25 - Posts: 10 |
|
Hi, i havze a huge technical problem with my chartbook, i need a solution to correct it whitout starting from scratch. Thank you for your time https://www.sierrachart.com/image.php?Image=1743739876185.png 2025-04-04 05:40:58.192 | 2025-04-04 05:40:58.192 | No download requests in the queue to start downloads for. 2025-04-04 05:40:58.274 | Chart #16 has tagged chart #15 for full recalculation. Chartbook: Chartbook1.Cht 2025-04-04 05:40:58.275 | ESM5.CME [CBV][M] Rev. 6t #15 | Performing a full recalculation because it has been tagged. Chartbook: Chartbook1.Cht 2025-04-04 05:41:03.782 | Opened cached Intraday file: C:\SierraChart\Data\ESM5.CME.scid. Thread ID: 10064 2025-04-04 05:41:31.475 | ESM5.CME [CBV][M] 1200 Volume #8 | Download is complete for all contract months in chart. Proceeding with data load. 2025-04-04 05:41:31.485 | ESM5.CME [CBV][M] 1200 Volume #8 | Reloading chart. | Number times message added: 1 2025-04-04 05:42:04.893 | ESM5.CME [CBV][M] 5000 Volume #9 | Reloading chart. 2025-04-04 05:42:27.750 | ESM5.CME [CBV][M] 30000 Volume #10 | Reloading chart. 2025-04-04 05:42:57.301 | ESM5.CME [CBV][M] 150000 Volume #11 | Reloading chart. 2025-04-04 05:43:05.091 | ESM5.CME [CBV][M] 5000 Volume #9 Record has been filtered due to large range while loading Intraday data for ESM5.CME * 2025-04-04 05:43:05.091 | ESM5.CME [CBV][M] 5000 Volume #9 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 254138-01-29 19:33:55. Next Bar Date Time: 85846-05-21 16:02:09. Filename: ESM5.CME.scid 2025-04-04 05:43:05.095 | ESM5.CME [CBV][M] 1200 Volume #8 Record has been filtered due to large range while loading Intraday data for ESM5.CME * 2025-04-04 05:43:05.095 | ESM5.CME [CBV][M] 1200 Volume #8 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 254138-01-29 19:33:55. Next Bar Date Time: 8982-09-17 07:36:55. Filename: ESM5.CME.scid 2025-04-04 05:44:01.129 | ESM5.CME [CBV][M] 540000 Volume #12 | Reloading chart. 2025-04-04 05:46:32.208 | ESM5.CME[M] 1.25 Range #14 | Reloading chart. 2025-04-04 05:46:32.304 | ESM5.CME [CBV][M] 5000 Volume #9 | StartDateTimeForLoadingOrderFills: 00:00:00 2025-04-04 05:46:32.387 | ESM5.CME [CBV][M] 5000 Volume #9 | Chart data loading complete. 2025-04-04 05:46:32.388 | ESM5.CME [CBV][M] 1200 Volume #8 Record has been filtered due to large range while loading Intraday data for ESM5.CME * 2025-04-04 05:46:32.389 | ESM5.CME [CBV][M] 1200 Volume #8 | StartDateTimeForLoadingOrderFills: 00:00:00 2025-04-04 05:46:33.010 | ESM5.CME [CBV][M] 1200 Volume #8 | Chart data loading complete. 2025-04-04 05:46:35.093 | ESM5.CME[M] 1.25 Range #14 Record has been filtered due to large range while loading Intraday data for ESM5.CME * 2025-04-04 05:46:35.093 | ESM5.CME[M] 1.25 Range #14 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 175049-09-12 05:47:36. Next Bar Date Time: 174030-04-02 05:30:37. Filename: ESM5.CME.scid 2025-04-04 05:46:37.656 | ESM5.CME[M] 1.25 Range #14 Record has been filtered due to large range while loading Intraday data for ESM5.CME * 2025-04-04 05:46:37.746 | ESM5.CME[M] 1.25 Range #14 | Chart data loading complete. 2025-04-04 05:50:17.386 | ESM5.CME [CBV][M] 30000 Volume #10 Record has been filtered due to large range while loading Intraday data for ESM5.CME * 2025-04-04 05:50:17.386 | ESM5.CME [CBV][M] 30000 Volume #10 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 175049-09-12 05:47:36. Next Bar Date Time: 174030-04-02 05:30:37. Filename: ESM5.CME.scid 2025-04-04 05:50:17.386 | ESM5.CME [CBV][M] 150000 Volume #11 Record has been filtered due to large range while loading Intraday data for ESM5.CME * 2025-04-04 05:50:17.386 | ESM5.CME [CBV][M] 150000 Volume #11 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 175049-09-12 05:47:36. Next Bar Date Time: 174030-04-02 05:30:37. Filename: ESM5.CME.scid 2025-04-04 05:51:25.003 | ESM5.CME [CBV][M] 6000 Volume #8 | Reloading chart. 2025-04-04 05:53:04.379 | ESM5.CME [CBV][M] 150000 Volume #11 Record has been filtered due to large range while loading Intraday data for ESM5.CME * 2025-04-04 05:53:04.391 | ESM5.CME [CBV][M] 150000 Volume #11 | Chart data loading complete. 2025-04-04 05:53:04.393 | ESM5.CME [CBV][M] 30000 Volume #10 Record has been filtered due to large range while loading Intraday data for ESM5.CME * 2025-04-04 05:53:04.416 | ESM5.CME [CBV][M] 30000 Volume #10 | Chart data loading complete. 2025-04-04 05:53:50.608 | ESM5.CME [CBV][M] 6000 Volume #8 Record has been filtered due to large range while loading Intraday data for ESM5.CME * 2025-04-04 05:53:50.608 | ESM5.CME [CBV][M] 6000 Volume #8 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 254138-01-29 19:33:55. Next Bar Date Time: 8982-09-17 07:36:55. Filename: ESM5.CME.scid 2025-04-04 05:53:52.577 | ESM5.CME [CBV][M] 6000 Volume #8 | StartDateTimeForLoadingOrderFills: 00:00:00 2025-04-04 05:53:52.634 | ESM5.CME [CBV][M] 6000 Volume #8 | Chart data loading complete. 2025-04-04 05:58:31.525 | ESM5.CME [CBV][M] 540000 Volume #12 Record has been filtered due to large range while loading Intraday data for ESM5.CME * 2025-04-04 05:58:31.525 | ESM5.CME [CBV][M] 540000 Volume #12 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 175049-09-12 05:47:36. Next Bar Date Time: 174030-04-02 05:30:37. Filename: ESM5.CME.scid 2025-04-04 05:59:37.779 | ESM5.CME [CBV][M] 540000 Volume #12 Record has been filtered due to large range while loading Intraday data for ESM5.CME * 2025-04-04 05:59:37.805 | ESM5.CME [CBV][M] 540000 Volume #12 | Chart data loading complete. 2025-04-04 06:05:45.731 | ESM5.CME [CBV] 5000 Volume #14 | Reloading chart. 2025-04-04 06:06:01.639 | ESM5.CME [CBV] 5000 Volume #14 Record has been filtered due to large range while loading Intraday data for ESM5.CME * 2025-04-04 06:06:01.639 | ESM5.CME [CBV] 5000 Volume #14 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 254138-01-29 19:33:55. Next Bar Date Time: 85846-05-21 16:02:09. Filename: ESM5.CME.scid 2025-04-04 06:06:03.271 | ESM5.CME [CBV][M] 5000 Volume #14 | StartDateTimeForLoadingOrderFills: 00:00:00 2025-04-04 06:06:03.328 | ESM5.CME [CBV][M] 5000 Volume #14 | Chart data loading complete. 2025-04-04 06:09:31.267 | Uploaded an image to the server. Request ID: 1 2025-04-04 06:09:31.268 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) | Creating socket. Using TLS 1.2. 2025-04-04 06:09:31.268 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) | New receive buffer size: 0 2025-04-04 06:09:31.268 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) | Connecting to IP: 64.152.155.19. 2025-04-04 06:09:41.492 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) | CloseSocket call. 2025-04-04 06:09:41.492 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) | Shutdown started. Waiting for graceful close. 2025-04-04 06:09:41.590 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) | Socket gracefully closed by remote side. 2025-04-04 06:09:41.590 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) | Closed. 2025-04-04 06:10:12.994 | Uploaded an image to the server. Request ID: 2 2025-04-04 06:10:12.994 | HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (3) | Creating socket. Using TLS 1.2. 2025-04-04 06:10:12.994 | HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (3) | New receive buffer size: 0 2025-04-04 06:10:12.994 | HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (3) | Connecting to IP: 64.152.155.19. 2025-04-04 06:10:15.616 | HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (3) | CloseSocket call. 2025-04-04 06:10:15.616 | HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (3) | Shutdown started. Waiting for graceful close. 2025-04-04 06:10:15.714 | HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (3) | Socket gracefully closed by remote side. 2025-04-04 06:10:15.714 | HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (3) | Closed. 2025-04-04 06:11:16.762 | Uploaded an image to the server. Request ID: 3 2025-04-04 06:11:16.763 | HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (3) | Creating socket. Using TLS 1.2. 2025-04-04 06:11:16.763 | HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (3) | New receive buffer size: 0 2025-04-04 06:11:16.763 | HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (3) | Connecting to IP: 64.152.155.19. 2025-04-04 06:11:27.440 | HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (3) | CloseSocket call. 2025-04-04 06:11:27.440 | HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (3) | Shutdown started. Waiting for graceful close. 2025-04-04 06:11:27.538 | HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (3) | Socket gracefully closed by remote side. 2025-04-04 06:11:27.538 | HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (3) | Closed. |
| [2025-04-04 13:15:20] |
| John - SC Support - Posts: 39275 |
|
Start by redownloading the data for the chart. Follow these instructions for this: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data If you still have an issue after this, then reset the scales by following these instructions: Chart Scale and Scale Adjusting: Resetting the Scale If you still have an issue after this, then it is probably a study that is causing the main graph to not display correctly. You would need to remove the studies one-by-one to find the culprit. Be sure to reset the scales after each removal as well if it does not update automatically each time. You may want to duplicate the chart and work on the duplicate so you can just adjust the original when you know where the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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