Support Board
Date/Time: Tue, 15 Apr 2025 14:16:13 +0000
Footprint chart is jumpy
View Count: 80
| [2025-04-03 14:12:56] |
| the white rabbit - Posts: 24 |
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The footprint chart I'm having is currently jumpy. It does skip a few points at a time, especially when it is a high volatility environment. Sometimes orders appear out of nowhere without showing prices hitting that level. I tried to isolate the footprint chart and remove all the custom study and other studies with safe mode on, but the problem still persists. Thank you |
| [2025-04-03 15:05:05] |
| John - SC Support - Posts: 39275 |
|
What is the symbol of that chart?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-04-03 15:17:01] |
| the white rabbit - Posts: 24 |
|
it is the ES. ESM5.CME
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| [2025-04-03 16:07:02] |
| John - SC Support - Posts: 39275 |
|
There is no particular reason for you to have an issue, although we are not certain that there really is an issue - as it sounds like this may just be due to a very volatile market. But please get us your Message Log by following these instructions so we can see if there is something in particular in there that may give us some insight: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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