Support Board
Date/Time: Tue, 15 Apr 2025 14:29:11 +0000
Live Cattle June Data Not Updating on Denali
View Count: 44
| [2025-04-02 15:14:58] |
| User624595 - Posts: 243 |
|
LEM25-CME. Updating fine on SC instance running on IB Data. |
| [2025-04-02 16:07:52] |
| John - SC Support - Posts: 39275 |
|
We are not seeing any issue with this symbol. And your account is setup such that you should not have any issue with getting the data from our Denali Exchange Data Feed. If you are still having an issue with this, then get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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