Support Board
Date/Time: Tue, 15 Apr 2025 14:06:24 +0000
Eurex not downloading?
View Count: 125
| [2025-04-02 06:48:54] |
| StephenL - Posts: 120 |
|
Hi, My Eurex data are not loading (in this case DSX) can you tell why from the log below? 2025-04-02 07:43:40.542 | Software version: 2747 64-bit 2025-04-02 07:43:40.542 | Primary Thread ID: 8136 2025-04-02 07:43:40.542 | Usage end date: 2025-05-23 2025-04-02 07:43:40.542 | Enabled for: Advanced Features 2. 2025-04-02 07:43:40.542 | Enabled for: Sierra Chart Historical Data Service. 2025-04-02 07:43:40.542 | Enabled for: Denali Real-Time Exchange Data Feed. 2025-04-02 07:43:40.542 | Enabled for: Delayed Denali Exchange Data Feed. 2025-04-02 07:43:40.542 | Allow Support for Sierra Chart Data Feeds is enabled. 2025-04-02 07:43:40.542 | Current selected Data/Trading service: DTC - Sub Instance 2025-04-02 07:43:40.542 | Custom symbol settings values: enabled 2025-04-02 07:43:40.542 | Chart Update Interval: 500 2025-04-02 07:43:40.542 | Intraday Data Storage Time Unit: 0 2025-04-02 07:43:40.542 | Time Zone: +01:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) 2025-04-02 07:43:40.542 | 2025-04-02 06:43:40 Local computer time in UTC 2025-04-02 07:43:40.542 | 2025-04-02 07:43:40 Local computer time in SC Time Zone 2025-04-02 07:43:40.542 | 2025-04-02 06:18:36 Server time in UTC 2025-04-02 07:43:40.542 | Local computer UTC time and Server UTC time difference: 0 seconds. 2025-04-02 07:43:40.542 | Program path: D:\SierraChart\SierraChartInstance_9\ 2025-04-02 07:43:40.542 | Data Files path: D:\SierraChart\SierraChartInstance_9\Data\ 2025-04-02 07:43:40.542 | OS Version Number: 10.0 2025-04-02 07:43:40.542 | Locale Setting: C 2025-04-02 07:43:40.542 | DLLs: CustomSwingHighLow_64.dll, UserContributedStudies_64.dll 2025-04-02 07:43:40.542 | Allowed protected custom studies: 2025-04-02 07:43:40.542 | Crash reporter started: true 2025-04-02 07:43:40.542 | 2025-04-02 07:43:44.195 | File >> Disconnect selected. 2025-04-02 07:43:44.202 | DTC - Sub Instance | Waiting for socket receive thread to end 2025-04-02 07:43:44.203 | DTC Client socket (1) | CloseSocket call. 2025-04-02 07:43:44.203 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2025-04-02 07:43:44.203 | Opened cached Intraday file: D:\SierraChart\SierraChartInstance_9\Data\F.US.MBTJ25.scid. Thread ID: 8136 2025-04-02 07:43:44.203 | DTC Client socket (1) | Socket gracefully closed by remote side. 2025-04-02 07:43:44.203 | DTC Client socket (1) | Closed. 2025-04-02 07:43:44.204 | DTC - Sub Instance | Disconnected. 2025-04-02 07:43:50.269 | 2025-04-02 07:43:50.269 | DTC - Sub Instance | Connecting to the server 127.0.0.1. Port 11099 2025-04-02 07:43:50.269 | DTC Client socket (1) | Creating socket. 2025-04-02 07:43:50.269 | DTC Client socket (1) | New receive buffer size: 0 2025-04-02 07:43:50.269 | DTC Client socket (1) | Connecting to IP: 127.0.0.1. 2025-04-02 07:43:50.269 | DTC - Sub Instance | Network connection to server complete. 2025-04-02 07:43:50.269 | DTC - Sub Instance | Starting socket receive thread. 2025-04-02 07:43:50.269 | DTC - Sub Instance | Sending encoding request to server: Binary VLS. Compression: none 2025-04-02 07:43:50.271 | DTC - Sub Instance | Setting DTC encoding to Binary VLS 2025-04-02 07:43:50.271 | DTC - Sub Instance | Sending logon request message. 2025-04-02 07:43:50.272 | DTC - Sub Instance | Received logon response. 2025-04-02 07:43:50.272 | DTC - Sub Instance | Server Name: SC DTC Server. Build=52636. 2025-04-02 07:43:50.272 | DTC - Sub Instance | Server protocol version: 8. Client protocol version: 8 2025-04-02 07:43:50.272 | DTC - Sub Instance | Successfully connected. Connected to SC DTC Protocol server. Service=cqg|SymbolSettings=cqg. 2025-04-02 07:43:50.272 | DTC - Sub Instance | Trading is supported. 2025-04-02 07:43:50.272 | DTC - Sub Instance | Order cancel and replace is supported. 2025-04-02 07:43:50.272 | DTC - Sub Instance | OCO Orders supported. 2025-04-02 07:43:50.272 | DTC - Sub Instance | Bracket Orders supported. 2025-04-02 07:43:50.272 | DTC - Sub Instance | MarketDepthIsSupported: 1 2025-04-02 07:43:50.272 | DTC - Sub Instance | Connected to server complete. 2025-04-02 07:43:50.272 | No download requests in the queue to start downloads for. | Number times message added: 3 2025-04-02 07:43:50.277 | Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 5. 2025-04-02 07:43:50.278 | Using symbol data fast lookup vector 2025-04-02 07:43:50.278 | DTC - Sub Instance | Starting real-time market data updates for: F.US.EPM25. ID: 1 Service code: cqg 2025-04-02 07:43:50.278 | DTC - Sub Instance | Requesting security definition data for: F.US.EPM25. ID: 1 2025-04-02 07:43:50.278 | Requesting market depth updates for: F.US.EPM25 if supported. NumLevels=1400 2025-04-02 07:43:50.278 | DTC - Sub Instance | Starting market orders updates for: F.US.EPM25. MinimumMarketByOrderQuantity: 0. Service code: cqg 2025-04-02 07:43:50.278 | Added historical Intraday data request for F.US.EPM25 to the queue. 2025-04-02 07:43:50.278 | Intraday data recording state for symbol F.US.EPM25 is set to download 'Pending'. 2025-04-02 07:43:50.278 | Triggering next historical data download in queue. 2025-04-02 07:43:50.294 | Delaying start of download for F.US.EPM25. 2025-04-02 07:43:50.295 | DTC - Sub Instance | Clearing market depth for F.US.EPM25 2025-04-02 07:43:50.295 | Opened cached Depth file: D:\SierraChart\SierraChartInstance_9\Data\MarketDepthData\F.US.EPM25.2025-04-02.depth 2025-04-02 07:43:50.295 | DTC - Sub Instance | Clearing market depth for F.US.EPM25 2025-04-02 07:43:50.295 | DTC - Sub Instance | Setting external service identifier for symbol F.US.EPM25 to 68 2025-04-02 07:43:50.295 | DTC - Sub Instance | Received security definition for symbol F.US.EPM25 2025-04-02 07:43:50.319 | DTC - Sub Instance | Starting real-time market data updates for: F.US.DSXM25. ID: 2 Service code: cqg 2025-04-02 07:43:50.319 | DTC - Sub Instance | Requesting security definition data for: F.US.DSXM25. ID: 2 2025-04-02 07:43:50.319 | Requesting market depth updates for: F.US.DSXM25 if supported. NumLevels=1400 2025-04-02 07:43:50.319 | DTC - Sub Instance | Starting market orders updates for: F.US.DSXM25. MinimumMarketByOrderQuantity: 0. Service code: cqg 2025-04-02 07:43:50.319 | Added historical Intraday data request for F.US.DSXM25 to the queue. 2025-04-02 07:43:50.319 | Intraday data recording state for symbol F.US.DSXM25 is set to download 'Pending'. 2025-04-02 07:43:50.319 | Triggering next historical data download in queue. 2025-04-02 07:43:50.327 | DTC - Sub Instance | Clearing market depth for F.US.DSXM25 2025-04-02 07:43:50.327 | Opened cached Depth file: D:\SierraChart\SierraChartInstance_9\Data\MarketDepthData\F.US.DSXM25.2025-04-02.depth 2025-04-02 07:43:50.332 | DTC - Sub Instance | Setting external service identifier for symbol F.US.DSXM25 to 18 2025-04-02 07:43:50.332 | DTC - Sub Instance | Received security definition for symbol F.US.DSXM25 2025-04-02 07:43:50.339 | DTC - Sub Instance | Starting real-time market data updates for: F.US.ENQM25. ID: 3 Service code: cqg 2025-04-02 07:43:50.339 | DTC - Sub Instance | Requesting security definition data for: F.US.ENQM25. ID: 3 2025-04-02 07:43:50.339 | Requesting market depth updates for: F.US.ENQM25 if supported. NumLevels=1400 2025-04-02 07:43:50.339 | DTC - Sub Instance | Starting market orders updates for: F.US.ENQM25. MinimumMarketByOrderQuantity: 0. Service code: cqg 2025-04-02 07:43:50.339 | Added historical Intraday data request for F.US.ENQM25 to the queue. 2025-04-02 07:43:50.339 | Intraday data recording state for symbol F.US.ENQM25 is set to download 'Pending'. 2025-04-02 07:43:50.339 | Triggering next historical data download in queue. 2025-04-02 07:43:50.345 | DTC - Sub Instance | Clearing market depth for F.US.ENQM25 2025-04-02 07:43:50.346 | Opened cached Depth file: D:\SierraChart\SierraChartInstance_9\Data\MarketDepthData\F.US.ENQM25.2025-04-02.depth 2025-04-02 07:43:50.346 | DTC - Sub Instance | Clearing market depth for F.US.ENQM25 2025-04-02 07:43:50.346 | DTC - Sub Instance | Setting external service identifier for symbol F.US.ENQM25 to 64 2025-04-02 07:43:50.346 | DTC - Sub Instance | Received security definition for symbol F.US.ENQM25 2025-04-02 07:43:50.426 | DTC - Sub Instance | Starting real-time market data updates for: F.US.CLEK25. ID: 4 Service code: cqg 2025-04-02 07:43:50.426 | DTC - Sub Instance | Requesting security definition data for: F.US.CLEK25. ID: 4 2025-04-02 07:43:50.426 | Requesting market depth updates for: F.US.CLEK25 if supported. NumLevels=1400 2025-04-02 07:43:50.426 | DTC - Sub Instance | Starting market orders updates for: F.US.CLEK25. MinimumMarketByOrderQuantity: 0. Service code: cqg 2025-04-02 07:43:50.426 | Added historical Intraday data request for F.US.CLEK25 to the queue. 2025-04-02 07:43:50.426 | Intraday data recording state for symbol F.US.CLEK25 is set to download 'Pending'. 2025-04-02 07:43:50.426 | Triggering next historical data download in queue. 2025-04-02 07:43:50.433 | DTC - Sub Instance | Clearing market depth for F.US.CLEK25 2025-04-02 07:43:50.433 | Opened cached Depth file: D:\SierraChart\SierraChartInstance_9\Data\MarketDepthData\F.US.CLEK25.2025-04-02.depth 2025-04-02 07:43:50.433 | DTC - Sub Instance | Clearing market depth for F.US.CLEK25 2025-04-02 07:43:50.433 | DTC - Sub Instance | Setting external service identifier for symbol F.US.CLEK25 to 104 2025-04-02 07:43:50.433 | DTC - Sub Instance | Received security definition for symbol F.US.CLEK25 2025-04-02 07:43:50.451 | DTC - Sub Instance | Starting real-time market data updates for: F.US.MBTJ25. ID: 5 Service code: cqg 2025-04-02 07:43:50.451 | DTC - Sub Instance | Requesting security definition data for: F.US.MBTJ25. ID: 5 2025-04-02 07:43:50.451 | Requesting market depth updates for: F.US.MBTJ25 if supported. NumLevels=1400 2025-04-02 07:43:50.451 | DTC - Sub Instance | Starting market orders updates for: F.US.MBTJ25. MinimumMarketByOrderQuantity: 0. Service code: cqg 2025-04-02 07:43:50.451 | Added historical Intraday data request for F.US.MBTJ25 to the queue. 2025-04-02 07:43:50.451 | Intraday data recording state for symbol F.US.MBTJ25 is set to download 'Pending'. 2025-04-02 07:43:50.451 | Triggering next historical data download in queue. 2025-04-02 07:43:50.464 | DTC - Sub Instance | Clearing market depth for F.US.MBTJ25 2025-04-02 07:43:50.464 | Opened cached Depth file: D:\SierraChart\SierraChartInstance_9\Data\MarketDepthData\F.US.MBTJ25.2025-04-02.depth 2025-04-02 07:43:50.464 | DTC - Sub Instance | Clearing market depth for F.US.MBTJ25 2025-04-02 07:43:50.464 | DTC - Sub Instance | Setting external service identifier for symbol F.US.MBTJ25 to 92 2025-04-02 07:43:50.464 | DTC - Sub Instance | Received security definition for symbol F.US.MBTJ25 2025-04-02 07:43:50.488 | DTC - Sub Instance | Starting real-time market data updates for: F.US.GCEM25. ID: 6 Service code: cqg 2025-04-02 07:43:50.488 | DTC - Sub Instance | Requesting security definition data for: F.US.GCEM25. ID: 6 2025-04-02 07:43:50.488 | Requesting market depth updates for: F.US.GCEM25 if supported. NumLevels=1400 2025-04-02 07:43:50.488 | DTC - Sub Instance | Starting market orders updates for: F.US.GCEM25. MinimumMarketByOrderQuantity: 0. Service code: cqg 2025-04-02 07:43:50.488 | Added historical Intraday data request for F.US.GCEM25 to the queue. 2025-04-02 07:43:50.488 | Intraday data recording state for symbol F.US.GCEM25 is set to download 'Pending'. 2025-04-02 07:43:50.488 | Triggering next historical data download in queue. 2025-04-02 07:43:50.493 | DTC - Sub Instance | Clearing market depth for F.US.GCEM25 2025-04-02 07:43:50.493 | Opened cached Depth file: D:\SierraChart\SierraChartInstance_9\Data\MarketDepthData\F.US.GCEM25.2025-04-02.depth 2025-04-02 07:43:50.493 | DTC - Sub Instance | Clearing market depth for F.US.GCEM25 2025-04-02 07:43:50.506 | DTC - Sub Instance | Setting external service identifier for symbol F.US.GCEM25 to 101 2025-04-02 07:43:50.506 | DTC - Sub Instance | Received security definition for symbol F.US.GCEM25 2025-04-02 07:43:51.224 | Symbol settings MD5 received. Request ID: 5. 2025-04-02 07:43:51.224 | Symbol settings are up-to-date for cqg. 2025-04-02 07:43:55.332 | HD Request # 68 | Downloading Intraday chart data for F.US.EPM25 to the file F.US.EPM25.scid. Service: DTCSubInstance 2025-04-02 07:43:55.332 | HD Request # 68 | Download start date-time: 2025-04-02 07:43:44.000000. File last date-time: 2025-04-02 07:43:44.192012 2025-04-02 07:43:55.332 | HD Request # 68 | Using server: 127.0.0.1 port 11098 2025-04-02 07:43:55.332 | Socket (2) | Creating socket. 2025-04-02 07:43:55.332 | Socket (2) | New receive buffer size: 0 2025-04-02 07:43:55.332 | Socket (2) | Connecting to IP: 127.0.0.1. 2025-04-02 07:43:55.423 | HD Request # 68 | Setting DTC encoding to Binary VLS 2025-04-02 07:43:55.423 | HD Request # 68 | Sending historical data logon request message. 2025-04-02 07:43:55.441 | HD Request # 68 | Requesting Intraday data. Start date-time: 2025-04-02 07:43:44. Record interval: 0. Symbol: F.US.EPM25 2025-04-02 07:43:55.443 | HD Request # 68 | Decompressing data. 2025-04-02 07:43:55.443 | HD Request # 68 | Receiving Intraday data for F.US.EPM25 starting at 2025-04-02 07:43:44.192000 2025-04-02 07:43:55.443 | Socket (2) | CloseSocket call. 2025-04-02 07:43:55.444 | Socket (2) | Shutdown started. Waiting for graceful close. 2025-04-02 07:43:55.447 | Socket (2) | Socket gracefully closed by remote side. 2025-04-02 07:43:55.447 | Socket (2) | Closed. 2025-04-02 07:43:55.448 | Historical data download thread signaled to stop. 2025-04-02 07:43:55.448 | HD Request # 68 | Timestamp of first Intraday data file record written: 2025-04-02 07:43:47.260000. 2025-04-02 07:43:55.448 | HD Request # 68 | Received 17 Intraday data records from 2025-04-02 07:43:44.192000 to 2025-04-02 07:43:47.260003 (3.1 seconds. Delay: 8.2 seconds) and wrote 4 records for F.US.EPM25 2025-04-02 07:43:55.448 | HD Request # 68 | Add time&sales data | Remembered last file record date-time: 2025-04-02 06:43:47.260003 2025-04-02 07:43:55.448 | Added 2 Time and Sales records to Intraday data file for F.US.EPM25 after download. 2025-04-02 07:43:55.449 | HD Request # 68 | Completion time: 0s. 2025-04-02 07:43:55.449 | HD Request # 68 | Intraday data download complete for F.US.EPM25. Unique request ID: 58 2025-04-02 07:43:55.449 | Removing historical data download ID 58. 2025-04-02 07:43:55.449 | Real-time Intraday chart data file updates started for F.US.EPM25 2025-04-02 07:43:55.449 | Intraday chart data file opened for F.US.EPM25 2025-04-02 07:43:55.449 | HD Request # 68 | Enabling Intraday chart updating for symbol. 2025-04-02 07:43:55.449 | 2025-04-02 07:43:55.449 | Triggering next historical data download in queue. 2025-04-02 07:43:55.450 | HD Request # 69 | Downloading Intraday chart data for F.US.DSXM25 to the file F.US.DSXM25.scid. Service: DTCSubInstance 2025-04-02 07:43:55.450 | HD Request # 69 | Download start date-time: 2025-04-02 07:04:23.000000. File last date-time: 2025-04-02 07:04:23.207004 2025-04-02 07:43:55.451 | HD Request # 69 | Using server: 127.0.0.1 port 11098 2025-04-02 07:43:55.451 | Socket (2) | Creating socket. 2025-04-02 07:43:55.451 | Socket (2) | New receive buffer size: 0 2025-04-02 07:43:55.451 | Socket (2) | Connecting to IP: 127.0.0.1. 2025-04-02 07:43:55.529 | HD Request # 69 | Setting DTC encoding to Binary VLS 2025-04-02 07:43:55.529 | HD Request # 69 | Sending historical data logon request message. 2025-04-02 07:43:55.544 | HD Request # 69 | Requesting Intraday data. Start date-time: 2025-04-02 07:04:23. Record interval: 0. Symbol: F.US.DSXM25 2025-04-02 07:43:55.546 | HD Request # 69 | Decompressing data. 2025-04-02 07:43:55.546 | HD Request # 69 | Receiving Intraday data for F.US.DSXM25 starting at 2025-04-02 07:04:23.207000 2025-04-02 07:43:55.546 | Socket (2) | CloseSocket call. 2025-04-02 07:43:55.546 | Socket (2) | Shutdown started. Waiting for graceful close. 2025-04-02 07:43:55.548 | Socket (2) | Socket gracefully closed by remote side. 2025-04-02 07:43:55.548 | Socket (2) | Closed. 2025-04-02 07:43:55.552 | Historical data download thread signaled to stop. 2025-04-02 07:43:55.552 | HD Request # 69 | Received 5 Intraday data records from 2025-04-02 07:04:23.207000 to 2025-04-02 07:04:23.207004 (0.0 seconds. Delay: 39.5 minutes) and wrote 0 records for F.US.DSXM25 2025-04-02 07:43:55.552 | HD Request # 69 | Add time&sales data | Remembered last file record date-time: 2025-04-02 06:04:23.207004 2025-04-02 07:43:55.553 | HD Request # 69 | Completion time: 0s. 2025-04-02 07:43:55.553 | HD Request # 69 | Intraday data download complete for F.US.DSXM25. Unique request ID: 59 2025-04-02 07:43:55.553 | Removing historical data download ID 59. 2025-04-02 07:43:55.553 | Real-time Intraday chart data file updates started for F.US.DSXM25 2025-04-02 07:43:55.553 | Intraday chart data file opened for F.US.DSXM25 2025-04-02 07:43:55.553 | HD Request # 69 | Enabling Intraday chart updating for symbol. 2025-04-02 07:43:55.553 | 2025-04-02 07:43:55.553 | Triggering next historical data download in queue. 2025-04-02 07:43:55.554 | HD Request # 70 | Downloading Intraday chart data for F.US.ENQM25 to the file F.US.ENQM25.scid. Service: DTCSubInstance 2025-04-02 07:43:55.554 | HD Request # 70 | Download start date-time: 2025-04-02 07:43:44.000000. File last date-time: 2025-04-02 07:43:44.196000 2025-04-02 07:43:55.555 | HD Request # 70 | Using server: 127.0.0.1 port 11098 2025-04-02 07:43:55.555 | Socket (2) | Creating socket. 2025-04-02 07:43:55.555 | Socket (2) | New receive buffer size: 0 2025-04-02 07:43:55.555 | Socket (2) | Connecting to IP: 127.0.0.1. 2025-04-02 07:43:55.632 | HD Request # 70 | Setting DTC encoding to Binary VLS 2025-04-02 07:43:55.632 | HD Request # 70 | Sending historical data logon request message. 2025-04-02 07:43:55.648 | HD Request # 70 | Requesting Intraday data. Start date-time: 2025-04-02 07:43:44. Record interval: 0. Symbol: F.US.ENQM25 2025-04-02 07:43:55.649 | HD Request # 70 | Decompressing data. 2025-04-02 07:43:55.650 | HD Request # 70 | Receiving Intraday data for F.US.ENQM25 starting at 2025-04-02 07:43:44.192000 2025-04-02 07:43:55.650 | Socket (2) | CloseSocket call. 2025-04-02 07:43:55.651 | Socket (2) | Shutdown started. Waiting for graceful close. 2025-04-02 07:43:55.653 | Socket (2) | Socket gracefully closed by remote side. 2025-04-02 07:43:55.653 | Socket (2) | Closed. 2025-04-02 07:43:55.653 | Historical data download thread signaled to stop. 2025-04-02 07:43:55.653 | HD Request # 70 | Timestamp of first Intraday data file record written: 2025-04-02 07:43:47.260000. 2025-04-02 07:43:55.653 | HD Request # 70 | Received 18 Intraday data records from 2025-04-02 07:43:44.192000 to 2025-04-02 07:43:54.224000 (10.0 seconds. Delay: 1.4 seconds) and wrote 14 records for F.US.ENQM25 2025-04-02 07:43:55.653 | HD Request # 70 | Add time&sales data | Remembered last file record date-time: 2025-04-02 06:43:54.224000 2025-04-02 07:43:55.654 | HD Request # 70 | Completion time: 0s. 2025-04-02 07:43:55.654 | HD Request # 70 | Intraday data download complete for F.US.ENQM25. Unique request ID: 60 2025-04-02 07:43:55.654 | Removing historical data download ID 60. 2025-04-02 07:43:55.654 | Real-time Intraday chart data file updates started for F.US.ENQM25 2025-04-02 07:43:55.654 | Intraday chart data file opened for F.US.ENQM25 2025-04-02 07:43:55.654 | HD Request # 70 | Enabling Intraday chart updating for symbol. 2025-04-02 07:43:55.654 | 2025-04-02 07:43:55.654 | Triggering next historical data download in queue. 2025-04-02 07:43:55.655 | HD Request # 71 | Downloading Intraday chart data for F.US.CLEK25 to the file F.US.CLEK25.scid. Service: DTCSubInstance 2025-04-02 07:43:55.655 | HD Request # 71 | Download start date-time: 2025-04-02 07:43:44.000000. File last date-time: 2025-04-02 07:43:44.204000 2025-04-02 07:43:55.655 | HD Request # 71 | Using server: 127.0.0.1 port 11098 2025-04-02 07:43:55.655 | Socket (2) | Creating socket. 2025-04-02 07:43:55.655 | Socket (2) | New receive buffer size: 0 2025-04-02 07:43:55.655 | Socket (2) | Connecting to IP: 127.0.0.1. 2025-04-02 07:43:55.743 | HD Request # 71 | Setting DTC encoding to Binary VLS 2025-04-02 07:43:55.743 | HD Request # 71 | Sending historical data logon request message. 2025-04-02 07:43:55.758 | HD Request # 71 | Requesting Intraday data. Start date-time: 2025-04-02 07:43:44. Record interval: 0. Symbol: F.US.CLEK25 2025-04-02 07:43:55.759 | HD Request # 71 | Decompressing data. 2025-04-02 07:43:55.760 | HD Request # 71 | Receiving Intraday data for F.US.CLEK25 starting at 2025-04-02 07:43:44.204000 2025-04-02 07:43:55.760 | Socket (2) | CloseSocket call. 2025-04-02 07:43:55.760 | Socket (2) | Shutdown started. Waiting for graceful close. 2025-04-02 07:43:55.763 | Socket (2) | Socket gracefully closed by remote side. 2025-04-02 07:43:55.763 | Socket (2) | Closed. 2025-04-02 07:43:55.767 | Historical data download thread signaled to stop. 2025-04-02 07:43:55.768 | HD Request # 71 | Timestamp of first Intraday data file record written: 2025-04-02 07:43:46.280000. 2025-04-02 07:43:55.768 | HD Request # 71 | Received 3 Intraday data records from 2025-04-02 07:43:44.204000 to 2025-04-02 07:43:46.280001 (2.1 seconds. Delay: 9.5 seconds) and wrote 2 records for F.US.CLEK25 2025-04-02 07:43:55.768 | HD Request # 71 | Add time&sales data | Remembered last file record date-time: 2025-04-02 06:43:46.280001 2025-04-02 07:43:55.768 | HD Request # 71 | Completion time: 0s. 2025-04-02 07:43:55.768 | HD Request # 71 | Intraday data download complete for F.US.CLEK25. Unique request ID: 61 2025-04-02 07:43:55.768 | Removing historical data download ID 61. 2025-04-02 07:43:55.768 | Real-time Intraday chart data file updates started for F.US.CLEK25 2025-04-02 07:43:55.768 | Intraday chart data file opened for F.US.CLEK25 2025-04-02 07:43:55.768 | HD Request # 71 | Enabling Intraday chart updating for symbol. 2025-04-02 07:43:55.768 | 2025-04-02 07:43:55.768 | Triggering next historical data download in queue. 2025-04-02 07:43:55.769 | HD Request # 72 | Downloading Intraday chart data for F.US.MBTJ25 to the file F.US.MBTJ25.scid. Service: DTCSubInstance 2025-04-02 07:43:55.769 | HD Request # 72 | Download start date-time: 2025-04-02 07:43:43.000000. File last date-time: 2025-04-02 07:43:43.044003 2025-04-02 07:43:55.769 | HD Request # 72 | Using server: 127.0.0.1 port 11098 2025-04-02 07:43:55.770 | Socket (2) | Creating socket. 2025-04-02 07:43:55.770 | Socket (2) | New receive buffer size: 0 2025-04-02 07:43:55.770 | Socket (2) | Connecting to IP: 127.0.0.1. 2025-04-02 07:43:55.851 | HD Request # 72 | Setting DTC encoding to Binary VLS 2025-04-02 07:43:55.851 | HD Request # 72 | Sending historical data logon request message. 2025-04-02 07:43:55.868 | HD Request # 72 | Requesting Intraday data. Start date-time: 2025-04-02 07:43:43. Record interval: 0. Symbol: F.US.MBTJ25 2025-04-02 07:43:55.870 | HD Request # 72 | Decompressing data. 2025-04-02 07:43:55.870 | HD Request # 72 | Receiving Intraday data for F.US.MBTJ25 starting at 2025-04-02 07:43:43.044000 2025-04-02 07:43:55.871 | Socket (2) | CloseSocket call. 2025-04-02 07:43:55.871 | Socket (2) | Shutdown started. Waiting for graceful close. 2025-04-02 07:43:55.873 | Socket (2) | Socket gracefully closed by remote side. 2025-04-02 07:43:55.874 | Socket (2) | Closed. 2025-04-02 07:43:55.876 | Historical data download thread signaled to stop. 2025-04-02 07:43:55.876 | HD Request # 72 | Timestamp of first Intraday data file record written: 2025-04-02 07:43:43.044004. 2025-04-02 07:43:55.876 | HD Request # 72 | Received 6 Intraday data records from 2025-04-02 07:43:43.044000 to 2025-04-02 07:43:51.000000 (8.0 seconds. Delay: 4.9 seconds) and wrote 2 records for F.US.MBTJ25 2025-04-02 07:43:55.876 | HD Request # 72 | Add time&sales data | Remembered last file record date-time: 2025-04-02 06:43:51.000000 2025-04-02 07:43:55.877 | HD Request # 72 | Completion time: 0s. 2025-04-02 07:43:55.877 | HD Request # 72 | Intraday data download complete for F.US.MBTJ25. Unique request ID: 62 2025-04-02 07:43:55.877 | Removing historical data download ID 62. 2025-04-02 07:43:55.877 | Real-time Intraday chart data file updates started for F.US.MBTJ25 2025-04-02 07:43:55.877 | Intraday chart data file opened for F.US.MBTJ25 2025-04-02 07:43:55.877 | HD Request # 72 | Enabling Intraday chart updating for symbol. 2025-04-02 07:43:55.877 | 2025-04-02 07:43:55.877 | Triggering next historical data download in queue. 2025-04-02 07:43:55.881 | HD Request # 73 | Downloading Intraday chart data for F.US.GCEM25 to the file F.US.GCEM25.scid. Service: DTCSubInstance 2025-04-02 07:43:55.881 | HD Request # 73 | Download start date-time: 2025-04-02 07:43:43.000000. File last date-time: 2025-04-02 07:43:43.268000 2025-04-02 07:43:55.881 | HD Request # 73 | Using server: 127.0.0.1 port 11098 2025-04-02 07:43:55.881 | Socket (2) | Creating socket. 2025-04-02 07:43:55.881 | Socket (2) | New receive buffer size: 0 2025-04-02 07:43:55.881 | Socket (2) | Connecting to IP: 127.0.0.1. 2025-04-02 07:43:55.976 | HD Request # 73 | Setting DTC encoding to Binary VLS 2025-04-02 07:43:55.976 | HD Request # 73 | Sending historical data logon request message. 2025-04-02 07:43:55.993 | HD Request # 73 | Requesting Intraday data. Start date-time: 2025-04-02 07:43:43. Record interval: 0. Symbol: F.US.GCEM25 2025-04-02 07:43:55.995 | HD Request # 73 | Decompressing data. 2025-04-02 07:43:55.995 | HD Request # 73 | Receiving Intraday data for F.US.GCEM25 starting at 2025-04-02 07:43:43.268000 2025-04-02 07:43:55.996 | Socket (2) | CloseSocket call. 2025-04-02 07:43:55.996 | Socket (2) | Shutdown started. Waiting for graceful close. 2025-04-02 07:43:55.998 | Socket (2) | Socket gracefully closed by remote side. 2025-04-02 07:43:55.998 | Socket (2) | Closed. 2025-04-02 07:43:56.011 | Historical data download thread signaled to stop. 2025-04-02 07:43:56.011 | HD Request # 73 | Timestamp of first Intraday data file record written: 2025-04-02 07:43:44.632000. 2025-04-02 07:43:56.011 | HD Request # 73 | Received 19 Intraday data records from 2025-04-02 07:43:43.268000 to 2025-04-02 07:43:53.548001 (10.3 seconds. Delay: 2.5 seconds) and wrote 18 records for F.US.GCEM25 2025-04-02 07:43:56.011 | HD Request # 73 | Add time&sales data | Remembered last file record date-time: 2025-04-02 06:43:53.548001 2025-04-02 07:43:56.011 | Added 1 Time and Sales records to Intraday data file for F.US.GCEM25 after download. 2025-04-02 07:43:56.011 | HD Request # 73 | Completion time: 1s. 2025-04-02 07:43:56.011 | HD Request # 73 | Intraday data download complete for F.US.GCEM25. Unique request ID: 63 2025-04-02 07:43:56.011 | Removing historical data download ID 63. 2025-04-02 07:43:56.011 | Real-time Intraday chart data file updates started for F.US.GCEM25 2025-04-02 07:43:56.011 | Intraday chart data file opened for F.US.GCEM25 2025-04-02 07:43:56.011 | HD Request # 73 | Enabling Intraday chart updating for symbol. 2025-04-02 07:43:56.011 | 2025-04-02 07:43:56.011 | No download requests in the queue to start downloads for. 2025-04-02 07:43:56.445 | Chart #3 has tagged chart #5 for full recalculation. Chartbook: Trading.Cht 2025-04-02 07:43:56.464 | Chart #9 has tagged chart #4 for full recalculation. Chartbook: Trading.Cht 2025-04-02 07:43:56.474 | Chart #11 has tagged chart #12 for full recalculation. Chartbook: Trading.Cht 2025-04-02 07:43:56.474 | Chart #11 has tagged chart #8 for full recalculation. Chartbook: Trading.Cht 2025-04-02 07:43:56.484 | Chart #7 has tagged chart #16 for full recalculation. Chartbook: Trading.Cht 2025-04-02 07:43:56.527 | Chart #17 has tagged chart #13 for full recalculation. Chartbook: Trading.Cht 2025-04-02 07:43:56.559 | F.US.DSXM25 [CB] 1 Min #5 | Performing a full recalculation because it has been tagged. Chartbook: Trading.Cht 2025-04-02 07:43:56.573 | F.US.ENQM25 [CB] 1 Min #4 | Performing a full recalculation because it has been tagged. Chartbook: Trading.Cht 2025-04-02 07:43:56.590 | F.US.CLEK25 [CB] 1 Min #12 | Performing a full recalculation because it has been tagged. Chartbook: Trading.Cht 2025-04-02 07:43:56.598 | F.US.MBTJ25 [CB] 1 Min #13 | Performing a full recalculation because it has been tagged. Chartbook: Trading.Cht 2025-04-02 07:43:56.613 | F.US.GCEM25 [CB] 1 Min #8 | Performing a full recalculation because it has been tagged. Chartbook: Trading.Cht 2025-04-02 07:43:56.699 | F.US.EPM25 [CB] 1 Min #16 | Performing a full recalculation because it has been tagged. Chartbook: Trading.Cht 2025-04-02 07:44:00.110 | Opened cached Intraday file: D:\SierraChart\SierraChartInstance_9\Data\F.US.EPM25.scid. Thread ID: 55616 2025-04-02 07:44:00.110 | Opened cached Intraday file: D:\SierraChart\SierraChartInstance_9\Data\F.US.CLEK25.scid. Thread ID: 55616 2025-04-02 07:44:05.125 | Opened cached Intraday file: D:\SierraChart\SierraChartInstance_9\Data\F.US.ENQM25.scid. Thread ID: 55616 2025-04-02 07:44:05.126 | Opened cached Intraday file: D:\SierraChart\SierraChartInstance_9\Data\F.US.GCEM25.scid. Thread ID: 55616 2025-04-02 07:44:10.132 | Opened cached Intraday file: D:\SierraChart\SierraChartInstance_9\Data\F.US.MBTJ25.scid. Thread ID: 55616 |
| [2025-04-02 07:01:25] |
| StephenL - Posts: 120 |
|
Additional point, the data was working up until this morning. 07:01 GMT it stopped as I logged out and back in again.
|
 SierraChart_64_iJtHZV40m0.png / V - Attached On 2025-04-02 07:01:17 UTC - Size: 60.24 KB - 18 views |
| [2025-04-02 07:21:18] |
| Sierra_Chart Engineering - Posts: 19226 |
|
We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-04-02 07:22:48] |
| Sierra_Chart Engineering - Posts: 19226 |
|
One thing we see is you do not have EUREX real-time data active. Activate this here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeedEUREX Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-04-02 07:22:57
|
| [2025-04-02 07:44:48] |
| StephenL - Posts: 120 |
|
Thanks for the quick reply. I used to have Eurex thru Denali but recently moved to trade thru a broker which set up me with a new data log in and Eurex through CGQ. As I am using this connection for live trading, as oppose to just charting in the past, I reckoned I didn't require the Denali connection anymore, is this a correct assumption? |
| [2025-04-02 08:00:46] |
| Sierra_Chart Engineering - Posts: 19226 |
|
EUREX data must come from the Denali Data Feed even when using CQG. When you activate the EUREX exchange, it will automatically be used when using CQG.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-04-02 08:00:59
|
| [2025-04-02 08:22:05] |
| StephenL - Posts: 120 |
|
Okay, and does that require two data payments? One for Denali with SC and one for CGQ with the broker?
|
| [2025-04-02 15:35:51] |
| John - SC Support - Posts: 39275 |
|
You can tell your broker that you do not need the data for EUREX from CQG and have them stop that payment.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-04-04 06:39:08] |
| StephenL - Posts: 120 |
|
Understood, thanks.
|
To post a message in this thread, you need to log in with your Sierra Chart account: