Support Board
Date/Time: Tue, 15 Apr 2025 14:23:57 +0000
Price of NQ updating and orders transmitted very slowly in Sierra
View Count: 104
| [2025-04-01 15:28:17] |
| User643426 - Posts: 136 |
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I'm having an issue with Sierra Chart price not updating as quickly on the NQ and ES as that seen on thinkorswim platform. Also my order are being transmitted 2-3 seconds after I hit the flatten key. It is impossible to trade with this functionality. What can be done about it?
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| [2025-04-01 17:02:47] |
| John - SC Support - Posts: 39275 |
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What order routing service are you using when you see the delay of 2-3 seconds after you flatten?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-04-01 22:46:32] |
| User643426 - Posts: 136 |
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Teton order routing
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| [2025-04-03 14:54:36] |
| Sierra_Chart Engineering - Posts: 19226 |
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This could be due to a local performance issue. If so, refer to: Chart Trading and the Chart DOM: Improving Performance Of Chart / Trade DOM This is the first thing to start with. If there still is an issue, the question is, is it ongoing. May have been a temporary network connectivity issue. Also refer to: Prices / Data Falling Behind Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-04-03 14:58:12
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