Support Board
Date/Time: Fri, 18 Apr 2025 06:28:17 +0000
Title: Real-time Updates Not Working for Futures Data, but Working for Spot Forex
View Count: 58
| [2025-03-28 09:15:03] |
| User110432 - Posts: 1 |
|
Hi, I am encountering an issue with real-time updates. Spot forex data is updating in real-time without any issues, but futures data (specifically for Japanese Yen futures - CME) only updates after restarting Sierra Chart. It updates fine once the program is restarted, but it doesn’t update in real-time unless I restart. Here’s what I’ve already checked: Denali Data Feed is enabled and connected properly. I have confirmed that Allow Real-Time Updating of Intraday Chart is set to "Yes." The internet connection and data feed are stable and seem to be working fine for spot forex data. The futures chart only updates after restarting the program, but doesn’t update in real-time without restarting. Can anyone suggest what could be causing this issue? Is there something I might have missed in the settings for real-time futures data updates, or is this normal behavior for futures charts in Sierra Chart? Thank you for your help! |
| [2025-03-28 13:53:13] |
| John - SC Support - Posts: 39353 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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