Support Board
Date/Time: Fri, 18 Apr 2025 06:30:39 +0000
Order not work
View Count: 71
| [2025-03-27 17:56:57] |
| User931951 - Posts: 28 |
|
Hello, I did denali for the data as your suggestion but today when I try to enter my first order it doesn't work. See the log in attachment. Thank you very much
|
 Screenshot 2025-03-27 alle 18.55.18.png / V - Attached On 2025-03-27 17:56:34 UTC - Size: 238.56 KB - 21 views |
| [2025-03-27 18:13:51] |
| John - SC Support - Posts: 39353 |
|
You are getting the following message: Rithmic Direct - DTC (Order reject). Info: User not entitled to trade on this exchange.
You are not authorized to trade this product or exchange. You need to ask your broker about this. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-27 18:22:54] |
| User931951 - Posts: 28 |
|
But I've bought a TopStep prop firm. No one can help me.
|
| [2025-03-27 19:06:51] |
| John - SC Support - Posts: 39353 |
|
You need to talk to TopStep then. They do not have you properly setup.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-27 19:18:45] |
| User931951 - Posts: 28 |
|
Ok I solved it. I noticed another problem: when I want to place a limit order directly from the book it doesn't let me place it. Why? Market I can without problems but limit from the book no. Is it always a question of top step?
|
| [2025-03-27 20:16:31] |
| John - SC Support - Posts: 39353 |
|
What exactly is occurring in this case? Is no order occurring at all? After this occurs, post your "Trade >> Trade Service Log" to this thread so we can see if there are specific errors related to this. Follow these instructions to get us the log: Support Board Posting Information: Providing Lines From Trade Service Log For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: