Support Board
Date/Time: Fri, 18 Apr 2025 06:33:00 +0000
[User Discussion] - Reconnect wait
View Count: 87
| [2025-03-25 18:33:34] |
| Nic21234 - Posts: 6 |
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Hello my sierra chart keeps saying "reconnect wait" and "connecting" and will not connect and let me access the live feed - i have tried restarting my computer, restarting sierra chart, payments are made,login is correct, i do not know why it will not work. please advise thank you
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| [2025-03-25 19:03:07] |
| John - SC Support - Posts: 39353 |
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Rithmic is having issues with their Chicago-area servers. Others have stated that connecting to a non-Chicago area server has worked for them (Sao Paulo in particular was mentioned as working)
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-25 22:36:49] |
| Nic21234 - Posts: 6 |
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ok i tried that what else could I do
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| [2025-03-26 07:50:29] |
| Sierra_Chart Engineering - Posts: 19259 |
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Are you still having a problem connecting to Rithmic?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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