Support Board
Date/Time: Tue, 25 Mar 2025 21:07:36 +0000
Not Responding
View Count: 48
| [2025-03-23 22:52:43] |
| User303857 - Posts: 123 |
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Hello Support: Everyday, all day, every time Sierra Chart Locks Up and Not Responding. Usually if I duplicate a chart , today , clicked on an alert message to go to the chart. At this point I always have the task manager open to kill off Sierra. The task manager should probably be on the control bar. Yesterday it locked up about 25 times. Running the current version. Kill it off with task manager and the restart sierra .... Waiting now 5 minutes for it to resolve and still not responding..... time for the task manager again !!! Please advise how to resolve this. Thanks Date Time Of Last Edit: 2025-03-23 23:00:16
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| [2025-03-23 22:59:02] |
| User303857 - Posts: 123 |
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Still locked up
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| [2025-03-24 05:24:55] |
| Sierra_Chart Engineering - Posts: 18944 |
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The first step with this problem is to start Sierra Chart in Safe Mode: Sierra Chart - Software Login Instructions: Using Safe Mode If the issue is still occurring, then do not use any of your existing Chartbooks. We need you to restart Sierra Chart and do not open any existing Chartbooks. Start by opening a single new chart, not an existing Chartbook, and see if you observe the same problem. It is necessary to go through a process of elimination. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-03-24 05:25:31
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