Support Board
Date/Time: Sat, 19 Apr 2025 09:45:11 +0000
GC 202506 COMEX - Data delayed
View Count: 126
| [2025-03-19 02:12:02] |
| User624595 - Posts: 243 |
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GC 202504 data working fine, next contract month for June periodically stops getting updates and becomes delayed, both on Quoteboard and on charts. Disconnect/reconnect to datafeed updates it again. Happened several times during day and next evening session also.
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 2025-03-18_22h02_06.png / V - Attached On 2025-03-19 02:11:04 UTC - Size: 144.38 KB - 23 views |
| [2025-03-19 03:30:54] |
| Sierra_Chart Engineering - Posts: 19276 |
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Clearly June is not the active contract. So it is going to trade much less frequently. As long as the bid and ask continue to update this should be the only concern. Just watch the bid and ask prices. Those should be updating. The volume for April is 9 times higher. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-19 15:42:23] |
| User624595 - Posts: 243 |
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That is not the problem, the June volume is lower but still tracks within a couple minutes, not a 40 minute delay without trades as shown. You can see the June micro contract shown above in the Quoteboard continues updating and is inline with the April moves, but the June big contract does not. As stated disconnect/reconnect causes the missed updates to come through, which means it is not related to June big contract volume/activity. Here is the updated view immediately after doing disconnect/reconnect, to the previous image attached on the Quoteboard. The June big contract suddenly receives the correct up to date traded data. Date Time Of Last Edit: 2025-03-19 18:16:28
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| 2025-03-18_22h03_16.png / V - Attached On 2025-03-19 15:38:23 UTC - Size: 124.47 KB - 18 views |
| [2025-03-19 16:12:53] |
| John - SC Support - Posts: 39362 |
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You have your symbol incorrect. You have it in your Quote Board as "GC-202506-NYMEX", but it should be "GC-202506-COMEX" just as you have the other symbols for Gold using COMEX for the exchange.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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