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Date/Time: Wed, 19 Mar 2025 01:07:37 +0000



VIX index data delayed

View Count: 35

[2025-03-18 06:47:44]
epinay197 - Posts: 26
Hi I have paid for CBOE tickers but all VIX data appear delayed on my side which does not make sense, any support to understand what is the issue? Thanks
[2025-03-18 07:27:27]
Sierra_Chart Engineering - Posts: 18835
Tell us the exact symbol you are using for the volatility index and you will not get data for this symbol until 9:30 AM US Eastern time.

It needs to be :
VIX_CGI
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2025-03-18 07:33:24]
epinay197 - Posts: 26
thanks for the answer but it does not make sense, I have been using the same symbols and receiving data feed real time without any problem until yesterday for all CBOE related indexes and especially the following: VIX_CGI, SPX_CGI, , TYX_CGI, TNX_CGI, FVX_CGI

Thanks
[2025-03-18 08:01:19]
Sierra_Chart Engineering - Posts: 18835
If at 9:30 AM US Eastern time today you are still getting delayed data, then :

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Close all of the Chartbooks with "File >> Close All Chartbooks".

Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
Support Board Posting Information: How to Post Your Message Log (Required In Some Cases)

We will then determine what the problem is.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2025-03-18 08:01:47

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