Support Board
Date/Time: Wed, 19 Mar 2025 03:22:39 +0000
VIX index data delayed
View Count: 37
| [2025-03-18 06:47:44] |
| epinay197 - Posts: 26 |
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Hi I have paid for CBOE tickers but all VIX data appear delayed on my side which does not make sense, any support to understand what is the issue? Thanks
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| [2025-03-18 07:27:27] |
| Sierra_Chart Engineering - Posts: 18836 |
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Tell us the exact symbol you are using for the volatility index and you will not get data for this symbol until 9:30 AM US Eastern time. It needs to be : VIX_CGI Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-18 07:33:24] |
| epinay197 - Posts: 26 |
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thanks for the answer but it does not make sense, I have been using the same symbols and receiving data feed real time without any problem until yesterday for all CBOE related indexes and especially the following: VIX_CGI, SPX_CGI, , TYX_CGI, TNX_CGI, FVX_CGI Thanks |
| [2025-03-18 08:01:19] |
| Sierra_Chart Engineering - Posts: 18836 |
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If at 9:30 AM US Eastern time today you are still getting delayed data, then : Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-03-18 08:01:47
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