Support Board
Date/Time: Sat, 19 Apr 2025 09:45:12 +0000
I cannot connect the Sierra Chart to my Rithmic Account
View Count: 175
| [2025-03-18 03:26:28] |
| claire_bear - Posts: 3 |
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Good day! My Sierra Chart is currently having problems connecting to Rithmic. I've tried the following: - Changing the Rithmic Server to different locations - Re-installing Sierra Chart - Updating the chart to the previous version and updating it again to the current version - Connecting and disconnecting - Restarting my Laptop and restarting Sierra Chart Am using Bulenox and am able to see the account in RTrader Pro. Your help will be greatly appreciated. |
 Rithmic Issue.png / V - Attached On 2025-03-18 03:20:31 UTC - Size: 5.96 KB - 27 views Attachment Deleted. |
| [2025-03-18 15:17:07] |
| John - SC Support - Posts: 39362 |
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Refer to the following: Rithmic Trading Platform Service: Permission Denied Resolution Procedure For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-19 02:30:32] |
| claire_bear - Posts: 3 |
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Thanks for the reply, however, all has been checked in that link you provided. Also, it is not a new account, it is an old one that is already working and has just stopped connecting and is sending an error. Your reply is greatly appreciated. thank you!
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| [2025-03-19 06:08:23] |
| Sierra_Chart Engineering - Posts: 19276 |
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Who is your broker or trading service provider? We really are not sure why the permission denied error is occurring.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-19 09:49:41] |
| claire_bear - Posts: 3 |
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My broker is ironbeam
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