Support Board
Date/Time: Sat, 19 Apr 2025 09:45:13 +0000
Data limiting
View Count: 198
| [2025-03-16 08:33:26] |
| User587825 - Posts: 14 |
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Dear All, Under data limiting, I cannot go later 04 MAR 2025 in chart reply mode. Can you please help me how to extend? I want to do days from last week but cannot. Thank you. |
| [2025-03-16 18:58:11] |
| Sierra_Chart Engineering - Posts: 19276 |
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Provide an image of the chart or Trade DOM, by following these *exact* instructions: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-18 05:06:20] |
| User587825 - Posts: 14 |
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https://www.sierrachart.com/image.php?Image=1742274258331.png Dear Sir, link attached on chart. Thank you. |
| [2025-03-18 15:25:05] |
| John - SC Support - Posts: 39362 |
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We are not understanding the issue based on the image you provided. The image shows that you are starting the Replay on March 17, 2025 at 09:30. You should have this data loaded in the chart. But, in general, you need to have the data loaded in the chart for which you want to replay. So if you want to start a replay on March 4, 2025, then the charts need to have the data loaded back to that time to begin with. The replay only replays the data that is in the chart. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-18 16:54:31] |
| User587825 - Posts: 14 |
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Dear Sir, I did what you asked. The way you asked to include the chart does not allow the left bottom corner to be visible because of www.sierrachart.com logo. It is indicated in the left bottom corner that the loaded attached chart is 04 MAR but I asked for 17 MAR as per the panel. If I upload a simple screen snipe it would have been visible. I did what you asked. So my question is still valid. I have a valid subscription and I cannot load later than 04 MAR. In Chart Setting >> Data limiting 04 MAR is set but it cannot be changed. How can I change that? I am not a beginner user so please help me solve the question at hand. Since the Data limiting tab it seems to be more complex. Thank you |
| [2025-03-18 17:47:41] |
| John - SC Support - Posts: 39362 |
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What is "Chart >> Chart Settings >> Data Limiting >> Load Data Limiting Method" set to? If it is set to "Use Date Range", then what are the following two items on that tab in the section for "Load Data Limiting Method: Date Range" set to: - Date Range From: - Date Range To: For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-19 05:21:31] |
| User587825 - Posts: 14 |
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https://www.sierrachart.com/image.php?Image=1742361445908.png Dear John, please see attached. Thank you. |
| [2025-03-19 12:44:38] |
| User587825 - Posts: 14 |
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https://www.sierrachart.com/image.php?Image=1742388148188.png Dear John, I receive the attached error message. Thank you. |
| [2025-03-19 14:17:13] |
| John - SC Support - Posts: 39362 |
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Your Denali Exchange Data Feed is not active. The exchange that you had active in February did not renew on March 1, 2025 due to insufficient funds in your account at that time. And since you are connecting to CQG, you can not get the data from them (we do not have support for data from CQG for The CME Group and EUREX). You need to activate the exchange(s) you need at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-20 12:03:03] |
| User587825 - Posts: 14 |
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Dear John, it did it. Thank you for your professional support. Really appreciated.
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