Support Board
Date/Time: Wed, 19 Mar 2025 03:22:39 +0000
Is my NYMEX in real time? looks to be delayed
View Count: 563
| [2025-03-12 18:57:07] |
| Brightstone - Posts: 18 |
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Hi, i think my CL real time is delayed. do i have this subscription active? my chart shows about .10 cents behind real time data elswhere.. please help
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| [2025-03-12 19:12:01] |
| User135243 - Posts: 43 |
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of course, if you don't have a realtime subscription it is delayed by 10min
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| [2025-03-12 19:22:35] |
| Brightstone - Posts: 18 |
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well, thats what i'd like to find out, can you tell me if i have NYMEX real time data? i believe i do but its not showing real time.... its still off by like .6 cents
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| [2025-03-12 20:27:13] |
| John - SC Support - Posts: 38782 |
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Brightstone: You have the following exchange active - CME with Market Depth for Non-Professional Trading Accounts Therefore, you do NOT have the NYMEX real-time data. You only have the CME exchange (not the full CME Group). Refer to the following regarding changing exchange options for the CME Group: Denali Exchange Data Feed: Changing Denali Exchange Data Feed Exchange Selections For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-12 22:07:31] |
| Brightstone - Posts: 18 |
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it shows i have the full group Active.... is this correct? see screenshot please
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 Group show active.png / V - Attached On 2025-03-12 22:07:00 UTC - Size: 317.65 KB - 23 views |
| [2025-03-13 06:24:14] |
| Sierra_Chart Engineering - Posts: 18836 |
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You only have the CME exchange active. Not Nymex. You can activate Nymex here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-13 14:10:30] |
| John - SC Support - Posts: 38782 |
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What you are looking at in your image is stating you have data for the CME Group. The specific data depends on the exchange you activated, which is under the link for "Activate/Deactivate Denali Exchange Data Feed Exchanges [CME / CBOT / NYMEX / COMEX]"
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-13 20:07:55] |
| Brightstone - Posts: 18 |
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awesome, thank you sir... just activated Full CME Group with market depth for $39.... should i deactivate the other single CME market depth for $13?
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| [2025-03-13 20:33:04] |
| John - SC Support - Posts: 38782 |
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Yes, you should deactivate the "CME With Market Depth for Non-Professional Trading Accounts". Unfortunately, the costs for the exchanges are not refundable, as those fees go to the exchanges themselves, and they do not give refunds. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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