Support Board
Date/Time: Mon, 21 Apr 2025 04:41:26 +0000
Problem with the platform
View Count: 79
| [2025-03-12 17:32:34] |
| HXH596104 - Posts: 3 |
|
Hi, I hope everything is going well. I have problems seeing my trades in the Activity Logs, and my trade at some point hasn't went through. Is there a problem? Looking forward for your reply. Thank you |
| [2025-03-12 18:18:40] |
| John - SC Support - Posts: 39362 |
|
Let's start with the "trade at some point hasn't went through". What exactly occurred? If you have not exited from Sierra Chart since this trade did not work, then please get us the "Trade >> Trade Service Log" by following these instructions: Support Board Posting Information: Providing Lines From Trade Service Log -- With regards to the Trade Activity Log, make sure the filters under "DisplaySettings" are set properly for the trades you are wanting to see. Refer to the following and the section below it: Trade Activity Log: Common Instructions to Set Trade Activity Log Display Settings For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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