Support Board
Date/Time: Sat, 19 Apr 2025 15:21:53 +0000
Pull/Stack and Depth half frozen
View Count: 148
| [2025-03-10 16:17:06] |
| Gui - Posts: 7 |
|
I have only one side of the pull/stack and depth (DOM or Number Bar Calculated Values or Bid Ask Depth Bars) that updates while the other side stay frozen. https://www.sierrachart.com/image.php?Image=1741623348388.png |
| [2025-03-10 17:32:42] |
| John - SC Support - Posts: 39362 |
|
Our guess is that you only have the "Bid Pulling/Stacking" column displayed. Refer to the following: Chart Trading and the Chart DOM: Customizing Trade DOM and Chart DOM Columns For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-10 22:27:06] |
| Gui - Posts: 7 |
|
No, both bid and ask columns are part of the DOM. Here is a screenshot with more details: https://www.sierrachart.com/image.php?Image=1741645326493.png Whether it is the DOM or the 2 studies the Ask depth is "stuck" on the same value |
| [2025-03-11 14:20:39] |
| John - SC Support - Posts: 39362 |
|
We have never seen this before, so we do not know why this is occurring. Is it with all charts, or just this one? Do you have the same problem with another symbol? Please open the Market Depth Window by selecting "File >> Open Market Depth Window". Please let us know if you see the proper Market Depth data (particularly the Ask side) in that window or if the data is also missing there. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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