Support Board
Date/Time: Wed, 19 Mar 2025 03:42:18 +0000
Delayed Data
View Count: 54
| [2025-03-07 22:29:49] |
| nsc21821 - Posts: 3 |
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I have my denaly data CME bundle activated and the charts display that charts are Delayed. that happened after I clicked in Edit - Translate symbols to current service. How can I fix that?
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| [2025-03-07 23:34:37] |
| John - SC Support - Posts: 38782 |
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Everything looks good for your account, at least as far as data for the CME Group. If you are having a problem with data for an instrument traded on the CME Group, then we need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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