Support Board
Date/Time: Wed, 19 Mar 2025 02:33:52 +0000
SC Data stuck on 2/28/25
View Count: 77
| [2025-03-05 21:16:43] |
| pismo10 - Posts: 164 |
|
Ver 2744, PC date is 3/5/25, data wont load past 2/28/25 which is last day I opened SCharts. SC data, ESH25 symbol. ZBH25 stuck too. Across all charts. What am I doing wrong? Thanks Date Time Of Last Edit: 2025-03-05 21:17:44
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| [2025-03-05 22:06:12] |
| John - SC Support - Posts: 38782 |
|
Everything on your account looks good. If you are still having an issue, then please get us your Message log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-05 22:31:14] |
| pismo10 - Posts: 164 |
|
I can load a new chart right up to date. 2025-03-05 17:27:28.106 | Software version: 2744 64-bit 2025-03-05 17:27:28.106 | Primary Thread ID: 1716 2025-03-05 17:27:28.106 | Usage end date: 2025-07-24 2025-03-05 17:27:28.106 | Enabled for: Advanced Features 2. 2025-03-05 17:27:28.106 | Enabled for: Sierra Chart Historical Data Service. 2025-03-05 17:27:28.106 | Enabled for: Denali Real-Time Exchange Data Feed. 2025-03-05 17:27:28.106 | Enabled for: Delayed Denali Exchange Data Feed. 2025-03-05 17:27:28.106 | Enabled for exchange2: CME (Trading Account Required) 2025-03-05 17:27:28.106 | Enabled for exchange2: CBOT (Trading Account Required) 2025-03-05 17:27:28.106 | Enabled for exchange2: COMEX (Trading Account Required) 2025-03-05 17:27:28.106 | Enabled for exchange2: NYMEX (Trading Account Required) 2025-03-05 17:27:28.106 | Enabled for exchange2: US Equities Consolidated Tape 2025-03-05 17:27:28.106 | Allow Support for Sierra Chart Data Feeds is enabled. 2025-03-05 17:27:28.106 | Current selected Data/Trading service: SC Data 2025-03-05 17:27:28.106 | Custom symbol settings values: enabled 2025-03-05 17:27:28.106 | Chart Update Interval: 500 2025-03-05 17:27:28.106 | Intraday Data Storage Time Unit: 0 2025-03-05 17:27:28.106 | Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) 2025-03-05 17:27:28.106 | 2025-03-05 22:27:28 Local computer time in UTC 2025-03-05 17:27:28.106 | 2025-03-05 17:27:28 Local computer time in SC Time Zone 2025-03-05 17:27:28.106 | 2025-03-05 22:25:44 Server time in UTC 2025-03-05 17:27:28.106 | Local computer UTC time and Server UTC time difference: 4 seconds. 2025-03-05 17:27:28.106 | Program path: C:\SierraChart\ 2025-03-05 17:27:28.106 | Data Files path: C:\SierraChart\Data\ 2025-03-05 17:27:28.106 | OS Version Number: 6.3 2025-03-05 17:27:28.106 | Locale Setting: C 2025-03-05 17:27:28.106 | DLLs: OFEOrderflowAcceptance.dll, OFETilt.dll, OFETradeDelta.dll, OFE_DF.dll, OFE_OA.dll, OFE_TT.dll, OFE_TT2.dll, Reversion.dll, Robert.dll, UserContributedStudies_64.dll 2025-03-05 17:27:28.106 | Allowed protected custom studies: AutoZonesSubscriber, Gap Zone, OFEOrderflowAcceptance, OFETilt, OFE_DF, OFE_OA, OFE_TT, OFE_TT2, Reversion, WRBDOWN.dll 2025-03-05 17:27:28.106 | Crash reporter started: true 2025-03-05 17:27:28.106 | 2025-03-05 17:27:51.599 | Saved Chartbook: ES 5 Point Level + OF.cht. Time: 0.0131 seconds. 2025-03-05 17:28:04.726 | Requested symbol settings for service code scdataallservices. Request ID: 2. 2025-03-05 17:28:05.513 | Symbol settings received. Request ID: 2. 2025-03-05 17:28:05.823 | SC Data | Disconnected. 2025-03-05 17:28:05.823 | Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-03-05 17:28:07.819 | 2025-03-05 17:28:07.819 | SC Data | Connected to server complete. 2025-03-05 17:28:07.819 | No download requests in the queue to start downloads for. | Number times message added: 3 2025-03-05 17:28:35.892 | ESH25-CME 1 Min #1 | Reloading chart. 2025-03-05 17:28:36.379 | Mapping ESH25-CME to ESH25. Service code: cme 2025-03-05 17:28:36.379 | Using symbol data fast lookup vector 2025-03-05 17:28:36.379 | Denali Data Feed | Starting real-time market data updates for: ESH25-CME (ESH25). ID: 1 Service code: cme 2025-03-05 17:28:36.380 | Denali Data Feed | Connecting to the server ds25-2.sierracharts.com. Port 443 2025-03-05 17:28:36.380 | Denali Data Feed | Requesting security definition data for: ESH25-CME (ESH25). ID: 1 2025-03-05 17:28:36.380 | Starting DelayedDownloadMonitoringTimer 2025-03-05 17:28:36.380 | Starting HDTimeoutTimer 2025-03-05 17:28:36.380 | Added historical Intraday data request for ESH25-CME to the queue. 2025-03-05 17:28:36.380 | Intraday data recording state for symbol ESH25-CME is set to download 'Pending'. 2025-03-05 17:28:36.381 | Triggering next historical data download in queue. 2025-03-05 17:28:36.382 | Delaying start of download for ESH25-CME. 2025-03-05 17:28:36.412 | DTC Client socket (1) | Creating socket. 2025-03-05 17:28:36.412 | DTC Client socket (1) | New receive buffer size: 0 2025-03-05 17:28:36.412 | DTC Client socket (1) | Connecting to IP: 64.152.155.21. 2025-03-05 17:28:36.441 | Denali Data Feed | Network connection to server complete. 2025-03-05 17:28:36.441 | Denali Data Feed | Starting socket receive thread. 2025-03-05 17:28:36.441 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2025-03-05 17:28:36.495 | Denali Data Feed | Setting DTC encoding to Binary VLS 2025-03-05 17:28:36.495 | Denali Data Feed | Sending logon request message. 2025-03-05 17:28:36.995 | Denali Data Feed | Received logon response. 2025-03-05 17:28:36.995 | Denali Data Feed | Server Name: SC Realtime Server. 2025-03-05 17:28:36.995 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2025-03-05 17:28:36.995 | Denali Data Feed | Successfully connected. 2025-03-05 17:28:36.995 | Denali Data Feed | Trading is not supported. 2025-03-05 17:28:36.995 | Denali Data Feed | MarketDepthIsSupported: 1 2025-03-05 17:28:36.995 | Denali Data Feed | Restarting real-time data updates for symbol: ESH25-CME -> ESH25 2025-03-05 17:28:37.120 | Denali Data Feed | Setting external service identifier for symbol ESH25-CME to 5002 2025-03-05 17:28:37.120 | Denali Data Feed | Received security definition for symbol ESH25-CME 2025-03-05 17:28:42.377 | HD Request # 1 | Downloading Intraday chart data for ESH25-CME to the file ESH25-CME.scid. Service: cme 2025-03-05 17:28:42.378 | HD Request # 1 | Download start date-time: 2025-03-05 07:51:44.000000. File last date-time: 2025-03-05 07:51:44.015001 2025-03-05 17:28:42.378 | HD Request # 1 | Using server: ds28.sierracharts.com port 10149 2025-03-05 17:28:42.378 | Socket (2) | Creating socket. 2025-03-05 17:28:42.378 | Socket (2) | New receive buffer size: 0 2025-03-05 17:28:42.378 | Socket (2) | Connecting to IP: 67.214.125.5. 2025-03-05 17:28:42.446 | HD Request # 1 | Setting DTC encoding to Binary VLS 2025-03-05 17:28:42.446 | HD Request # 1 | Sending historical data logon request message. 2025-03-05 17:28:42.546 | HD Request # 1 | Requesting Intraday data. Start date-time: 2025-03-05 07:51:44. Record interval: 0. Symbol: ESH25 2025-03-05 17:28:42.579 | HD Request # 1 | Decompressing data. 2025-03-05 17:28:42.625 | HD Request # 1 | Receiving Intraday data for ESH25-CME starting at 2025-03-05 07:51:44.014000 2025-03-05 17:28:42.727 | HD Request # 1 | Timestamp of first Intraday data file record written: 2025-03-05 07:51:44.733000. 2025-03-05 17:28:44.635 | ESH25-CME[M] 1 Min #1 | Chart data loading complete. 2025-03-05 17:28:44.959 | Socket (2) | CloseSocket call. 2025-03-05 17:28:44.960 | Socket (2) | Shutdown started. Waiting for graceful close. 2025-03-05 17:28:44.960 | Historical data download thread signaled to stop. 2025-03-05 17:28:44.960 | HD Request # 1 | Received 1601987 Intraday data records from 2025-03-05 07:51:44.014000 to 2025-03-05 16:59:59.394000 (9.1 hours. Delay: 28.8 minutes) and wrote 1601980 records for ESH25-CME 2025-03-05 17:28:44.966 | HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2025-03-05 21:59:59.394000 2025-03-05 17:28:44.966 | HD Request # 1 | Completion time: 2s. 2025-03-05 17:28:44.966 | HD Request # 1 | Intraday data download complete for ESH25-CME. Unique request ID: 1 2025-03-05 17:28:44.966 | Removing historical data download ID 1. 2025-03-05 17:28:44.966 | Real-time Intraday chart data file updates started for ESH25-CME 2025-03-05 17:28:44.966 | Intraday chart data file opened for ESH25-CME 2025-03-05 17:28:44.966 | HD Request # 1 | Enabling Intraday chart updating for symbol. 2025-03-05 17:28:44.966 | 2025-03-05 17:28:44.966 | No download requests in the queue to start downloads for. 2025-03-05 17:28:44.993 | Socket (2) | Socket gracefully closed by remote side. 2025-03-05 17:28:44.993 | Socket (2) | Closed. 2025-03-05 17:29:34.488 | File >> Disconnect selected. 2025-03-05 17:29:34.488 | Denali Data Feed | Waiting for socket receive thread to end 2025-03-05 17:29:34.488 | DTC Client socket (1) | CloseSocket call. 2025-03-05 17:29:34.488 | Denali Data Feed | Disconnected from the server. 2025-03-05 17:29:34.488 | SC Data | Disconnected. 2025-03-05 17:29:34.488 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2025-03-05 17:29:34.521 | DTC Client socket (1) | Socket gracefully closed by remote side. 2025-03-05 17:29:34.521 | DTC Client socket (1) | Closed. 2025-03-05 17:29:41.050 | 2025-03-05 17:29:41.050 | SC Data | Connected to server complete. 2025-03-05 17:29:41.050 | No download requests in the queue to start downloads for. | Number times message added: 3 2025-03-05 17:29:41.376 | Mapping ESH25-CME to ESH25. Service code: cme 2025-03-05 17:29:41.376 | Using symbol data fast lookup vector 2025-03-05 17:29:41.377 | Denali Data Feed | Starting real-time market data updates for: ESH25-CME (ESH25). ID: 1 Service code: cme 2025-03-05 17:29:41.377 | Denali Data Feed | Connecting to the server ds28-2.sierracharts.com. Port 443 2025-03-05 17:29:41.377 | Denali Data Feed | Requesting security definition data for: ESH25-CME (ESH25). ID: 1 2025-03-05 17:29:41.377 | Added historical Intraday data request for ESH25-CME to the queue. 2025-03-05 17:29:41.377 | Intraday data recording state for symbol ESH25-CME is set to download 'Pending'. 2025-03-05 17:29:41.377 | Triggering next historical data download in queue. 2025-03-05 17:29:41.377 | DTC Client socket (1) | Creating socket. 2025-03-05 17:29:41.377 | DTC Client socket (1) | New receive buffer size: 0 2025-03-05 17:29:41.377 | DTC Client socket (1) | Connecting to IP: 67.214.125.6. 2025-03-05 17:29:41.387 | Delaying start of download for ESH25-CME. 2025-03-05 17:29:41.412 | Denali Data Feed | Network connection to server complete. 2025-03-05 17:29:41.412 | Denali Data Feed | Starting socket receive thread. 2025-03-05 17:29:41.412 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2025-03-05 17:29:41.467 | Denali Data Feed | Setting DTC encoding to Binary VLS 2025-03-05 17:29:41.467 | Denali Data Feed | Sending logon request message. 2025-03-05 17:29:41.968 | Denali Data Feed | Received logon response. 2025-03-05 17:29:41.968 | Denali Data Feed | Server Name: SC Realtime Server. 2025-03-05 17:29:41.968 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2025-03-05 17:29:41.968 | Denali Data Feed | Successfully connected. 2025-03-05 17:29:41.968 | Denali Data Feed | Trading is not supported. 2025-03-05 17:29:41.968 | Denali Data Feed | MarketDepthIsSupported: 1 2025-03-05 17:29:41.968 | Denali Data Feed | Restarting real-time data updates for symbol: ESH25-CME -> ESH25 2025-03-05 17:29:42.091 | Denali Data Feed | Setting external service identifier for symbol ESH25-CME to 5002 2025-03-05 17:29:42.091 | Denali Data Feed | Received security definition for symbol ESH25-CME 2025-03-05 17:29:47.382 | HD Request # 2 | Downloading Intraday chart data for ESH25-CME to the file ESH25-CME.scid. Service: cme 2025-03-05 17:29:47.382 | HD Request # 2 | Download start date-time: 2025-03-05 16:59:59.000000. File last date-time: 2025-03-05 16:59:59.394000 2025-03-05 17:29:47.382 | HD Request # 2 | Using server: ds32.sierracharts.com port 10150 2025-03-05 17:29:47.382 | Socket (2) | Creating socket. 2025-03-05 17:29:47.382 | Socket (2) | New receive buffer size: 0 2025-03-05 17:29:47.382 | Socket (2) | Connecting to IP: 67.214.125.3. 2025-03-05 17:29:47.468 | HD Request # 2 | Setting DTC encoding to Binary VLS 2025-03-05 17:29:47.468 | HD Request # 2 | Sending historical data logon request message. 2025-03-05 17:29:50.366 | HD Request # 2 | Requesting Intraday data. Start date-time: 2025-03-05 16:59:59. Record interval: 0. Symbol: ESH25 2025-03-05 17:29:50.400 | HD Request # 2 | Decompressing data. 2025-03-05 17:29:50.431 | HD Request # 2 | Receiving Intraday data for ESH25-CME starting at 2025-03-05 16:59:59.394000 2025-03-05 17:29:50.431 | Socket (2) | CloseSocket call. 2025-03-05 17:29:50.431 | Socket (2) | Shutdown started. Waiting for graceful close. 2025-03-05 17:29:50.431 | Historical data download thread signaled to stop. 2025-03-05 17:29:50.431 | HD Request # 2 | Received 1 Intraday data record from 2025-03-05 16:59:59.394000 to 2025-03-05 16:59:59.394000 (0.0 seconds. Delay: 29.9 minutes) and wrote 0 records for ESH25-CME 2025-03-05 17:29:50.431 | HD Request # 2 | Add time&sales data | Remembered last file record date-time: 2025-03-05 21:59:59.394000 2025-03-05 17:29:50.431 | HD Request # 2 | Completion time: 3s. 2025-03-05 17:29:50.431 | HD Request # 2 | Intraday data download complete for ESH25-CME. Unique request ID: 2 2025-03-05 17:29:50.431 | Removing historical data download ID 2. 2025-03-05 17:29:50.431 | Real-time Intraday chart data file updates started for ESH25-CME 2025-03-05 17:29:50.431 | Intraday chart data file opened for ESH25-CME 2025-03-05 17:29:50.431 | HD Request # 2 | Enabling Intraday chart updating for symbol. 2025-03-05 17:29:50.431 | 2025-03-05 17:29:50.431 | No download requests in the queue to start downloads for. 2025-03-05 17:29:50.467 | Socket (2) | Socket gracefully closed by remote side. 2025-03-05 17:29:50.467 | Socket (2) | Closed. |
| [2025-03-05 22:36:43] |
| pismo10 - Posts: 164 |
|
I knocked some sense into it by loading a new chart ESH25 which loaded right up to date, then i opened the chartbook that was not loading enopguh and it no loads up to date. We will see if it still works tomorrow. Thanks |
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