Support Board
Date/Time: Mon, 21 Apr 2025 04:44:11 +0000
No symbols visible, and no data as a result
View Count: 127
| [2025-03-05 18:37:35] |
| User710890 - Posts: 25 |
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Hello, after a power outage I am no longer receiving data, I guess because no symbols are present. When I open Global Settings->Symbol Settings, no symbols are present. "Use Custom Symbol Settings Values" is not checked, and I have deleted the custom symbol settings file as an extra measure. When I click Update From Server, the log shows that symbols were requested and received, yet nothing is updated. I have also updated to the latest version of Sierra, and have restarted it multiple times after trying to update symbol settings. Please advise at your earliest convenience. |
Private File  Find Symbol.png / V - Attached On 2025-03-05 18:31:56 UTC - Size: 11.33 KB - 19 views Symbol Settings.png / V - Attached On 2025-03-05 18:32:01 UTC - Size: 21.25 KB - 18 views |
| [2025-03-05 19:13:01] |
| colin0021 - Posts: 29 |
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this problem appears to be common. I'm having the same issue.
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| Screenshot_3.jpg / V - Attached On 2025-03-05 19:12:45 UTC - Size: 589.58 KB - 17 views |
| [2025-03-05 20:07:33] |
| User710890 - Posts: 25 |
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I'm updating this thread to say that after a while I opened Sierra Chart back up and it appears that things are working again. I didn't do anything else on my end to try to fix things in the meantime.
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| [2025-03-05 22:18:38] |
| John - SC Support - Posts: 39362 |
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There was a change made to the symbols on the back-end that caused this. If you are still having a problem then download the symbols by following these instructions: Global Symbol Settings: Update Symbol Settings We apologize for the inconvenience. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-06 14:56:20] |
| colin0021 - Posts: 29 |
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John, after I tried what you showed, now SC works. Thanks.
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