Support Board
Date/Time: Mon, 21 Apr 2025 04:47:14 +0000
Having Issues connecting.
View Count: 90
| [2025-03-05 18:24:00] |
| livetotrade - Posts: 21 |
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Hello, I was using Teton routing fine this morning then switch to Rithmic connection (to trade Topstep account) but wasn't able to connect and then i switch back to Teton with Ironbeam still wasn't able to connect. Can you please check if the account is fine? Thanks |
| [2025-03-05 19:43:04] |
| John - SC Support - Posts: 39362 |
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Pick a connection and then get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-05 20:16:31] |
| livetotrade - Posts: 21 |
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Never mind, i followed your instruction above and open single chart in find symbol and tickers shown up. It works now. Thanks
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