Support Board
Date/Time: Wed, 19 Mar 2025 03:32:46 +0000
10 Min delayed data with denali data feed
View Count: 97
| [2025-03-04 20:54:00] |
| User991026 - Posts: 3 |
|
I bought Denali data feed. Activated Full CME (CME, CBOT, COMEX, NYMEX) Non Professional Trading account for $6. With Data/Trade Service settings - > Current selected Service (List) -> Rithmic Direct - DTC [Trading] No delay in data. With Data/Trade Service settings - > Current selected Service (List) -> SC Data [Sierra Chart Data] Note: Allow support for Sierra chart data Feeds: Is set to "YES" Yet: Data was delayed by 10 min. How to get live data with SC data [Denali data feed] |
| [2025-03-04 22:16:12] |
| John - SC Support - Posts: 38782 |
|
You are not actually getting the real-time data from our Denali Exchange Data Feed. What you saw when you were connected to Rithmic, was the Rithmic data. Your problem is that you have activated a Non-Professional exchange, but you have not connected to your live, funded, futures trading account. Refer to the following regarding this requirement: Denali Exchange Data Feed: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges We can tell that you have not connected, as your "Verified Until" date is showing as "0000-00-00". Once you make a connection to your live account, then this date will update to 30 days in the future. This date always needs to be in the future in order to get the real-time data from our Denali Exchange Data Feed. You can view the "Verified Until" date for your account at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges In the Exchange Agreements, you specified that you have an account with Dorman. If you tell us what order routing service you are setup to use with Dorman, then we can point you to the proper instructions to make the connection. Also, refer to the following regarding connecting once a month, if you are not going to stay connected: Denali Exchange Data Feed: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-05 19:38:11] |
| User991026 - Posts: 3 |
|
Dear SC Support, I have a live account from a Stage 5 broker. And I connected using SC data service. And still not able to get the live data feed. Please refer to the Screenshot attached. |
 Message Log.PNG / V - Attached On 2025-03-05 19:29:56 UTC - Size: 613.74 KB - 8 views |
| [2025-03-05 20:03:48] |
| User991026 - Posts: 3 |
|
Dear SC Support, Never mind. Now I can connect to the Live data feed. Thanks for your support. |
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