Support Board
Date/Time: Wed, 19 Mar 2025 01:29:20 +0000
10 min delay
View Count: 112
| [2025-03-03 08:54:01] |
| User68acg - Posts: 17 |
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Suddenly this morning I find mt Teton Data 10mins delayed Ive tried disconnecting and reconnecting and everything ese I can think of . Can you please check my feed. I have a funded amp ac and they say there is no problem their end Thanks Andy Grope |
| [2025-03-03 09:34:28] |
| Sierra_Chart Engineering - Posts: 18835 |
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Activate the exchange that you need here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-04 02:15:45] |
| User68acg - Posts: 17 |
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tHAT IS A RUBBISH GENERIC REPLY> I have been using exactly the same charts settings and paid exchanges uas I was before the start of this new month. And before you say it, I repeat it. I have also switched out of my Teton ac and back in I have updated the os I have done all teh suggested things but I still have 10 mins delay on cme es data that I have a current subcsription for. Thank |
| [2025-03-04 06:31:29] |
| Sierra_Chart Engineering - Posts: 18835 |
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Your response makes no sense at all because you did not have the CME exchange active and you would have been therefore getting delayed data. That is very clear. And then subsequently, after our response to you and also after your reply above, you did activate the exchange: 2025-03-04 02:24:05 (UTC time) * Denali Data Feed: Updated the Expiry Date for CME with Market Depth for non-professional Trading accounts (CME_BOOK) exchange to (2025-03-31). You do not need to do this for Teton order routing: I have also switched out of my Teton ac and back in
And you do not need to update your operating system either. So you should be set now. There is no validity of this whatsoever: tHAT IS A RUBBISH GENERIC REPLY>
We were 100% right and you did do what we said and you should now have real-time data.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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