Support Board
Date/Time: Mon, 21 Apr 2025 04:35:52 +0000
update failure dtcprotocol crash reporter
View Count: 118
| [2025-03-03 00:50:07] |
| cesium - Posts: 129 |
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update taking over 25 minutes, where its never taken more than 30 seconds dtcprotocol will timeout, performing socket close force socket close crashreporter.exe will timeout, performing socket. .... sierrachart.exe md5 doesnt match, progressbar remains in this position here indefinitely trying to update from 2732 to current, normal release have checked rest of system and its unique to sc installer Log sent via builtin feature Date Time Of Last Edit: 2025-03-03 00:53:21
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| [2025-03-03 16:01:17] |
| John - SC Support - Posts: 39362 |
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The log files are just showing a timeout, meaning that there was some kind of connectivity issue, but there isn't anything that gives us any information as to what or why. Please try again and let us know if you still have a problem. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-04 00:26:56] |
| cesium - Posts: 129 |
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hey John, thanks, yes still had issue when attempted again. No timeout this time, but MD5 mismatch error, then loading bar standstill for ~10mins at which point i cut it |
| [2025-03-04 05:32:46] |
| Sierra_Chart Engineering - Posts: 19285 |
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Use the ZIP installer: Software Download: Sierra Chart Zip Installer Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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