Home >> Support Board

Support Board

Date/Time: Wed, 19 Mar 2025 03:38:10 +0000

How to Post a Message for Support

Trade Chart Markers

View Count: 196

[2025-02-27 20:50:19] #1 [Go To First Post]
User969241 - Posts: 123
When I execute a trade and the marker on the chart for the position comes up, it seems to be placing it in random spots on the chart. It isn't on the bar or at the moment of execution. It used to work fine but recently changed. I am trading a 9 range chart.

[2025-02-27 21:24:14] #2 [Go To First Post]
John - SC Support - Posts: 38782
We need to see an image of what you are seeing. Follow these instructions to get us an image: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-02-27 21:24:35

[2025-02-28 01:42:39] #3 [Go To First Post]
User969241 - Posts: 123
Please see attached. Even the ones on the bars are not in the right spot. You can see the other ones floating.


image.png / V - Attached On 2025-02-28 01:42:31 UTC - Size: 6.41 KB - 24 views

[2025-02-28 02:23:04] #4 [Go To First Post]
Sierra_Chart Engineering - Posts: 18837
Refer to: Chart Trading and the Chart DOM: Misaligned Order Fill Markers on Charts Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2025-02-28 13:42:26] #5 [Go To First Post]
User969241 - Posts: 123
I checked my computer settings and the timezone is set correctly. Is there something in SC that needs done with the time zone setting? How do I do that?

[2025-02-28 16:09:15] #6 [Go To First Post]
John - SC Support - Posts: 38782
What is the symbol for the chart that is showing the issue? The information in the section linked to is about the clock on your computer being off from the time of the data (which comes from the exchange). It is not about the Time Zone. Please get us your Message Log by following these instructions so we can see if your computer clock is off: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2025-02-28 17:42:46] #7 [Go To First Post]
User969241 - Posts: 123
2025-02-28 12:42:37.606 \| Software version: 2743 64-bit 2025-02-28 12:42:37.606 \| Primary Thread ID: 53104 2025-02-28 12:42:37.606 \| Usage end date: 2025-03-30 2025-02-28 12:42:37.606 \| Enabled for: Advanced Features 2. 2025-02-28 12:42:37.606 \| Enabled for: Sierra Chart Historical Data Service. 2025-02-28 12:42:37.606 \| Enabled for: Denali Real-Time Exchange Data Feed. 2025-02-28 12:42:37.606 \| Enabled for: Delayed Denali Exchange Data Feed. 2025-02-28 12:42:37.606 \| Enabled for exchange2: CME 2025-02-28 12:42:37.606 \| Enabled for exchange2: CBOT 2025-02-28 12:42:37.606 \| Enabled for exchange2: COMEX (Trading Account Required) 2025-02-28 12:42:37.606 \| Enabled for exchange2: NYMEX (Trading Account Required) 2025-02-28 12:42:37.606 \| Allow Support for Sierra Chart Data Feeds is enabled. 2025-02-28 12:42:37.606 \| Current selected Data/Trading service: Teton CME Routing 2025-02-28 12:42:37.606 \| Custom symbol settings values: enabled 2025-02-28 12:42:37.606 \| Chart Update Interval: 400 2025-02-28 12:42:37.606 \| Intraday Data Storage Time Unit: 0 2025-02-28 12:42:37.606 \| Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) 2025-02-28 12:42:37.606 \| 2025-02-28 17:42:37 Local computer time in UTC 2025-02-28 12:42:37.606 \| 2025-02-28 12:42:37 Local computer time in SC Time Zone 2025-02-28 12:42:37.606 \| 2025-02-27 20:48:06 Server time in UTC 2025-02-28 12:42:37.606 \| Local computer UTC time and Server UTC time difference: 54 seconds. 2025-02-28 12:42:37.606 \| Notice: Your computer's clock is off by 54 seconds. Set the 'Global Settings >> NTP Settings >> NTP Client Enable' to 'Yes'. 2025-02-28 12:42:37.606 \| Program path: C:\SierraChart-old\ 2025-02-28 12:42:37.606 \| Data Files path: C:\SierraChart-old\Data\ 2025-02-28 12:42:37.606 \| OS Version Number: 10.0 2025-02-28 12:42:37.606 \| Locale Setting: C 2025-02-28 12:42:37.606 \| DLLs: FC_BarsPerTime_64.dll, P1011_B04_IanWalsh_64.dll, P1011_B05_IanWalsh_64.dll, P1011_B06_IanWalsh_64.dll, P1011_B07_IanWalsh_64.dll, P1011_B09_IanWalsh_64.dll, P1011_B10_IanWalsh_64.dll, P1011_B11_IanWalsh_64.dll, P1011_B13_IanWalsh_64.dll, P1011_B14_IanWalsh_64.dll, P1011_BarOffsetLines_64.dll, P1011_IanWalsh_64.dll, P1011_MA_Bot_64.dll, UserContributedStudies_64.dll 2025-02-28 12:42:37.606 \| Allowed protected custom studies: FC Bar Per Time, P1011 Bar Offset Lines, zyp_app, zyp_download_PA, zyp_mod_1 2025-02-28 12:42:37.606 \| Crash reporter started: true 2025-02-28 12:42:37.606 \| 2025-02-28 12:42:51.369 \| File >> Reconnect selected. 2025-02-28 12:42:51.375 \| Teton CME Routing \| Waiting for socket receive thread to end 2025-02-28 12:42:51.375 \| DTC Client socket (2) \| CloseSocket call. 2025-02-28 12:42:51.375 \| DTC Client socket (2) \| Max send buffers used during socket life: 3 2025-02-28 12:42:51.375 \| DTC Client socket (2) \| Max send buffer size during socket life: 236 2025-02-28 12:42:51.375 \| DTC Client socket (2) \| Shutdown started. Waiting for graceful close. 2025-02-28 12:42:51.375 \| Denali Data Feed \| Waiting for socket receive thread to end 2025-02-28 12:42:51.375 \| DTC Client socket (3) \| CloseSocket call. 2025-02-28 12:42:51.375 \| Denali Data Feed \| Disconnected from the server. 2025-02-28 12:42:51.375 \| DTC Client socket (3) \| Shutdown started. Waiting for graceful close. 2025-02-28 12:42:51.375 \| Teton CME Routing \| Disconnected. 2025-02-28 12:42:51.375 \| Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-02-28 12:42:51.404 \| DTC Client socket (2) \| Socket gracefully closed by remote side. 2025-02-28 12:42:51.404 \| DTC Client socket (2) \| Closed. 2025-02-28 12:42:51.424 \| DTC Client socket (3) \| Socket gracefully closed by remote side. 2025-02-28 12:42:51.425 \| DTC Client socket (3) \| Closed. 2025-02-28 12:42:53.377 \| 2025-02-28 12:42:53.377 \| Teton CME Routing \| Firm: AMP 2025-02-28 12:42:53.377 \| Teton CME Routing \| Connecting to the server futurestrading14.sierracharts.com. Port 11067 2025-02-28 12:42:53.393 \| DTC Client socket (1) \| Creating socket. Using TLS 1.2. 2025-02-28 12:42:53.393 \| DTC Client socket (1) \| New receive buffer size: 0 2025-02-28 12:42:53.393 \| DTC Client socket (1) \| Connecting to IP: 208.185.224.130. 2025-02-28 12:42:53.424 \| Teton CME Routing \| Network connection to server complete. 2025-02-28 12:42:53.424 \| Teton CME Routing \| Starting socket receive thread. 2025-02-28 12:42:53.424 \| Teton CME Routing \| Sending encoding request to server: Binary VLS. Compression: none 2025-02-28 12:42:53.520 \| Teton CME Routing \| Setting DTC encoding to Binary VLS 2025-02-28 12:42:53.520 \| Teton CME Routing \| Sending logon request message. 2025-02-28 12:42:53.616 \| Teton CME Routing \| Received logon response. 2025-02-28 12:42:53.616 \| Teton CME Routing \| Server Name: SC DTC Server. Build=52282. 2025-02-28 12:42:53.616 \| Teton CME Routing \| Server protocol version: 8. Client protocol version: 8 2025-02-28 12:42:53.616 \| Teton CME Routing \| Successfully connected. Connected to SC DTC Protocol server. Service=cme_ilink3.trading\|SymbolSettings=cme_ilink_live.trading. 2025-02-28 12:42:53.616 \| Teton CME Routing \| Trading is supported. 2025-02-28 12:42:53.616 \| Teton CME Routing \| Order cancel and replace is supported. 2025-02-28 12:42:53.616 \| Teton CME Routing \| OCO Orders supported. 2025-02-28 12:42:53.616 \| Teton CME Routing \| Bracket Orders supported. 2025-02-28 12:42:53.616 \| Teton CME Routing \| MarketDepthIsSupported: 1 2025-02-28 12:42:53.616 \| Teton CME Routing \| Connected to server complete. 2025-02-28 12:42:53.617 \| No download requests in the queue to start downloads for. \| Number times message added: 3 2025-02-28 12:42:53.617 \| Updated verified funded futures trading account ending date to: 2025-03-30 17:42:53 2025-02-28 12:42:53.622 \| Teton CME Routing \| Performing query for most recent Order Activity Date-Time. 2025-02-28 12:42:53.624 \| Teton CME Routing \| Requesting historical order activity from server. Start date-time UTC: 2025-02-28 17:24:18.925114 2025-02-28 12:42:53.650 \| Updated verified funded futures trading account ending date to: 2025-03-30 17:42:53 2025-02-28 12:42:53.769 \| Mapping MNQH25_FUT_CME to MNQH25. Service code: cme 2025-02-28 12:42:53.769 \| Using symbol data fast lookup vector 2025-02-28 12:42:53.769 \| Denali Data Feed \| Starting real-time market data updates for: MNQH25_FUT_CME (MNQH25). ID: 1 Service code: cme 2025-02-28 12:42:53.769 \| Denali Data Feed \| Connecting to the server ds28.sierracharts.com. Port 10048 2025-02-28 12:42:53.770 \| Denali Data Feed \| Requesting security definition data for: MNQH25_FUT_CME (MNQH25). ID: 1 2025-02-28 12:42:53.770 \| Added historical Intraday data request for MNQH25_FUT_CME to the queue. 2025-02-28 12:42:53.770 \| Intraday data recording state for symbol MNQH25_FUT_CME is set to download 'Pending'. 2025-02-28 12:42:53.770 \| Triggering next historical data download in queue. 2025-02-28 12:42:53.770 \| DTC Client socket (2) \| Creating socket. 2025-02-28 12:42:53.770 \| DTC Client socket (2) \| New receive buffer size: 0 2025-02-28 12:42:53.770 \| DTC Client socket (2) \| Connecting to IP: 67.214.125.5. 2025-02-28 12:42:53.783 \| Delaying start of download for MNQH25_FUT_CME. 2025-02-28 12:42:53.799 \| Denali Data Feed \| Network connection to server complete. 2025-02-28 12:42:53.799 \| Denali Data Feed \| Starting socket receive thread. 2025-02-28 12:42:53.799 \| Denali Data Feed \| Sending encoding request to server: Binary VLS. Compression: standard 2025-02-28 12:42:53.802 \| Trace \| Basic security definition symbol settings fields ignored in primary service client. Symbol: MNQH25_FUT_CME 2025-02-28 12:42:53.802 \| Teton CME Routing \| Setting external service identifier for symbol MNQH25_FUT_CME to 42003617 2025-02-28 12:42:53.802 \| Teton CME Routing \| Received security definition for symbol MNQH25_FUT_CME 2025-02-28 12:42:53.835 \| Denali Data Feed \| Setting DTC encoding to Binary VLS 2025-02-28 12:42:53.835 \| Denali Data Feed \| Sending logon request message. 2025-02-28 12:42:53.848 \| Teton CME Routing \| Received final trade activity snapshot. Count=1. No data. TradeAccount=124692 2025-02-28 12:42:54.335 \| Denali Data Feed \| Received logon response. 2025-02-28 12:42:54.335 \| Denali Data Feed \| Server Name: SC Realtime Server. 2025-02-28 12:42:54.335 \| Denali Data Feed \| Server protocol version: 8. Client protocol version: 8 2025-02-28 12:42:54.335 \| Denali Data Feed \| Successfully connected. 2025-02-28 12:42:54.335 \| Denali Data Feed \| Trading is not supported. 2025-02-28 12:42:54.335 \| Denali Data Feed \| MarketDepthIsSupported: 1 2025-02-28 12:42:54.335 \| Denali Data Feed \| Restarting real-time data updates for symbol: MNQH25_FUT_CME -> MNQH25 2025-02-28 12:42:54.460 \| Denali Data Feed \| Setting external service identifier for symbol MNQH25_FUT_CME to 42003617 2025-02-28 12:42:54.460 \| Denali Data Feed \| Received security definition for symbol MNQH25_FUT_CME 2025-02-28 12:42:58.610 \| Requesting market depth updates for: MNQH25_FUT_CME if supported. NumLevels=100 2025-02-28 12:42:58.656 \| Denali Data Feed \| Clearing market depth for MNQH25_FUT_CME 2025-02-28 12:42:59.235 \| HD Request # 6 \| Downloading Intraday chart data for MNQH25_FUT_CME to the file MNQH25_FUT_CME.scid. Service: cme 2025-02-28 12:42:59.235 \| HD Request # 6 \| Download start date-time: 2025-02-28 12:41:56.000000. File last date-time: 2025-02-28 12:41:56.130000 2025-02-28 12:42:59.235 \| HD Request # 6 \| Using server: ds32.sierracharts.com port 10149 2025-02-28 12:42:59.255 \| Socket (3) \| Creating socket. 2025-02-28 12:42:59.255 \| Socket (3) \| New receive buffer size: 0 2025-02-28 12:42:59.256 \| Socket (3) \| Connecting to IP: 67.214.125.3. 2025-02-28 12:42:59.316 \| HD Request # 6 \| Setting DTC encoding to Binary VLS 2025-02-28 12:42:59.316 \| HD Request # 6 \| Sending historical data logon request message. 2025-02-28 12:42:59.387 \| HD Request # 6 \| Requesting Intraday data. Start date-time: 2025-02-28 12:41:56. Record interval: 0. Symbol: MNQH25 2025-02-28 12:42:59.411 \| HD Request # 6 \| Decompressing data. 2025-02-28 12:42:59.435 \| HD Request # 6 \| Receiving Intraday data for MNQH25_FUT_CME starting at 2025-02-28 12:41:56.061000 2025-02-28 12:42:59.435 \| Socket (3) \| CloseSocket call. 2025-02-28 12:42:59.435 \| Socket (3) \| Shutdown started. Waiting for graceful close. 2025-02-28 12:42:59.435 \| Historical data download thread signaled to stop. 2025-02-28 12:42:59.435 \| HD Request # 6 \| Timestamp of first Intraday data file record written: 2025-02-28 12:41:56.206000. 2025-02-28 12:42:59.435 \| HD Request # 6 \| Received 76 Intraday data records from 2025-02-28 12:41:56.061000 to 2025-02-28 12:42:00.890000 (4.8 seconds. Delay: 58.5 seconds) and wrote 65 records for MNQH25_FUT_CME 2025-02-28 12:42:59.444 \| HD Request # 6 \| Add time&sales data \| Remembered last file record date-time: 2025-02-28 17:42:00.890000 2025-02-28 12:42:59.444 \| Added 42 Time and Sales records to Intraday data file for MNQH25_FUT_CME after download. 2025-02-28 12:42:59.444 \| HD Request # 6 \| Completion time: 0s. 2025-02-28 12:42:59.444 \| HD Request # 6 \| Intraday data download complete for MNQH25_FUT_CME. Unique request ID: 6 2025-02-28 12:42:59.444 \| Removing historical data download ID 6. 2025-02-28 12:42:59.444 \| Real-time Intraday chart data file updates started for MNQH25_FUT_CME 2025-02-28 12:42:59.444 \| Intraday chart data file opened for MNQH25_FUT_CME 2025-02-28 12:42:59.444 \| HD Request # 6 \| Enabling Intraday chart updating for symbol. 2025-02-28 12:42:59.444 \| 2025-02-28 12:42:59.444 \| No download requests in the queue to start downloads for. 2025-02-28 12:42:59.459 \| Socket (3) \| Socket gracefully closed by remote side. 2025-02-28 12:42:59.459 \| Socket (3) \| Closed. 2025-02-28 12:42:59.964 \| Opened cached Intraday file: C:\SierraChart-old\Data\MNQH25_FUT_CME.scid. Thread ID: 44440

[2025-02-28 21:41:39] #8 [Go To First Post]
John - SC Support - Posts: 38782
Your computer clock is different from the exchange clock (which is set to match the national standard clock) by 54 seconds. This definitely could cause what you are seeing. Here is the line from the log: 2025-02-28 12:42:37.606 \| Local computer UTC time and Server UTC time difference: 54 seconds. Refer to the following for how to turn on the Network Time Protocol within Sierra Chart to keep your computer time synchronized to the national standard: Network Time Protocol Client For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2025-02-28 23:57:50] #9 [Go To First Post]
User969241 - Posts: 123
I enabled it but the markers are still off.


drawing.png / V - Attached On 2025-02-28 23:57:49 UTC - Size: 7.74 KB - 10 views

[2025-03-03 14:52:23] #10 [Go To First Post]
John - SC Support - Posts: 38782
The previous markers will remain offset, as those time stamps were incorrect based on your clock at that time. Are you still having a problem with new order fills not showing properly? If so, then please get us your Message Log again by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2025-03-03 21:53:44] #11 [Go To First Post]
User969241 - Posts: 123
Yes. It is still not showing in the right spot.- ----------- 2025-03-03 16:54:25.326 \| Software version: 2743 64-bit 2025-03-03 16:54:25.326 \| Primary Thread ID: 87408 2025-03-03 16:54:25.326 \| Usage end date: 2025-04-01 2025-03-03 16:54:25.326 \| Enabled for: Advanced Features 2. 2025-03-03 16:54:25.326 \| Enabled for: Sierra Chart Historical Data Service. 2025-03-03 16:54:25.326 \| Enabled for: Denali Real-Time Exchange Data Feed. 2025-03-03 16:54:25.326 \| Enabled for: Delayed Denali Exchange Data Feed. 2025-03-03 16:54:25.326 \| Enabled for exchange2: CME 2025-03-03 16:54:25.326 \| Allow Support for Sierra Chart Data Feeds is enabled. 2025-03-03 16:54:25.326 \| Current selected Data/Trading service: Teton CME Routing 2025-03-03 16:54:25.326 \| Custom symbol settings values: enabled 2025-03-03 16:54:25.326 \| Chart Update Interval: 400 2025-03-03 16:54:25.326 \| Intraday Data Storage Time Unit: 0 2025-03-03 16:54:25.326 \| Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) 2025-03-03 16:54:25.326 \| 2025-03-03 21:54:25 Local computer time in UTC 2025-03-03 16:54:25.326 \| 2025-03-03 16:54:25 Local computer time in SC Time Zone 2025-03-03 16:54:25.326 \| 2025-03-02 23:59:59 Server time in UTC 2025-03-03 16:54:25.326 \| Local computer UTC time and Server UTC time difference: 60 seconds. 2025-03-03 16:54:25.326 \| Notice: Your computer's clock is off by 60 seconds. Set the 'Global Settings >> NTP Settings >> NTP Client Enable' to 'Yes'. 2025-03-03 16:54:25.326 \| Program path: C:\SierraChart-old\ 2025-03-03 16:54:25.326 \| Data Files path: C:\SierraChart-old\Data\ 2025-03-03 16:54:25.326 \| OS Version Number: 10.0 2025-03-03 16:54:25.326 \| Locale Setting: C 2025-03-03 16:54:25.326 \| DLLs: FC_BarsPerTime_64.dll, P1011_B04_IanWalsh_64.dll, P1011_B05_IanWalsh_64.dll, P1011_B06_IanWalsh_64.dll, P1011_B07_IanWalsh_64.dll, P1011_B09_IanWalsh_64.dll, P1011_B10_IanWalsh_64.dll, P1011_B11_IanWalsh_64.dll, P1011_B12_IanWalsh_64.dll, P1011_B13_IanWalsh_64.dll, P1011_B14_IanWalsh_64.dll, P1011_BarOffsetLines_64.dll, P1011_IanWalsh_64.dll, P1011_IanWalsh_OR_64.dll, P1011_MA_Bot_64.dll, UserContributedStudies_64.dll 2025-03-03 16:54:25.326 \| Allowed protected custom studies: FC Bar Per Time, P1011 Bar Offset Lines, zyp_app, zyp_download_PA, zyp_mod_1 2025-03-03 16:54:25.326 \| Crash reporter started: true 2025-03-03 16:54:25.326 \|

[2025-03-04 03:10:20] #12 [Go To First Post]
Sierra_Chart Engineering - Posts: 18837
This is the problem: 2025-03-03 16:54:25.326 \| Local computer UTC time and Server UTC time difference: 60 seconds. Refer to: Network Time Protocol Client Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account: