Support Board
Date/Time: Mon, 21 Apr 2025 13:05:41 +0000
Help with data connection speed
View Count: 75
| [2025-02-26 17:55:56] |
| nwills - Posts: 23 |
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Is it possible to provide me with some feedback on my connection quality based on my logs? It seems like the data "hangs" at times and I am not sure if my connection is reliable. The following log items are in the higher end of the returned values and never go above: 2025-02-26 12:49:09.365 | External Service | Teton CME Order Routing | Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=19, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=-17.4 seconds, DataCompRatio=0.00, UncompressedBytes=69684, CompressionTime=0.000000(secs), NumCompressions=0, Source=208.185.224.130 2025-02-26 12:39:11.353 | External Service | Denali Data Feed | Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=7, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=20, ServerSendBufferSizeInBytes=6968, ActualMessageDelay=-17.5 seconds, DataCompRatio=3.71, UncompressedBytes=170649541, CompressionTime=1.948890(secs), NumCompressions=102262, Source=10.10.20.72, MaxSendBufferSize=28363, MaxSendBufferSizeDateTime=2025-02-26 17:32:38 2025-02-26 12:50:00.243 | External Service | SC Data with Depth | Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=5, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=20, ServerSendBufferSizeInBytes=0, ActualMessageDelay=-17.3 seconds, DataCompRatio=1.41, UncompressedBytes=350774, CompressionTime=0.042777(secs), NumCompressions=12388, Source=10.10.20.91, MaxSendBufferSize=334, MaxSendBufferSizeDateTime=2025-02-26 16:06:39 |
| [2025-02-26 23:18:05] |
| Sierra_Chart Engineering - Posts: 19285 |
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There is nothing unusual about those heartbeat messages. They look fine but your computer's clock is not set accurately. Refer to: Network Time Protocol Client Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-02-26 23:18:14
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