Home >> Support Board

Support Board

Date/Time: Mon, 21 Apr 2025 13:05:48 +0000

How to Post a Message for Support

Receiving realtime Mobile/telegram Push or sms notification

View Count: 246

[2025-02-23 20:54:34] #1 [Go To First Post]
User130696 - Posts: 104
Hi, What are oiptions to send realtime notification once my semi-automatic trade startegy has enetered into a trade but I want to get notified that a trade has been entered into so that I can close it manuall ? Thanks

[2025-02-23 22:36:02] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 19285
See: Sierra Chart Teton Futures Order Routing: Web-Based Trading Panel We will add alerts for new order and fills. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2025-02-23 22:56:14] #3 [Go To First Post]
User130696 - Posts: 104
When will alerts be added ?

[2025-02-23 23:18:15] #4 [Go To First Post]
Sierra_Chart Engineering - Posts: 19285
This week. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2025-02-27 16:59:38] #5 [Go To First Post]
User130696 - Posts: 104
that will be great.

[2025-02-27 17:09:29] #6 [Go To First Post]
User130696 - Posts: 104
Audio Alert on New Order Audio Alert on Filled Order Are these the new options added, or more options will be added such as price crossing a specific price level?

[2025-02-27 20:13:19] #7 [Go To First Post]
Sierra_Chart Engineering - Posts: 19285
Yes these have now been added. Settings are at the bottom of the web trading panel.: Sierra Chart Teton Futures Order Routing: Web-Based Trading Panel Price alerts would not be supported on the trading panel. You need to use Sierra Chart for that and then use the web chat, to access them on a mobile device. Here is the related documentation for that: Chat and Communications Platform: Using Chat for Remote Alert Notifications Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-02-27 20:14:33

[2025-02-28 01:12:36] #8 [Go To First Post]
User130696 - Posts: 104
Alerts can be seen on mobile chat, but there is no audio notification, how to get audio and push notification even if mobile home screen is locked ?

[2025-02-28 05:36:39] #9 [Go To First Post]
Sierra_Chart Engineering - Posts: 19285
You can enable audio alerts on the chat in the Settings section at the bottom of the page: https://apps.sierrachart.com/WebChat/ There is also a volume setting. Not sure what we can do when the mobile home screen is locked. We will have to look into that. We probably have to create a direct application for Android/iOS. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-02-28 05:37:47

[2025-02-28 08:52:34] #10 [Go To First Post]
User130696 - Posts: 104
Thats enabled on my mobile web page but no audio notification on my mobile. I only hear alert sound on my PC. Is there a mobile app which does this ?

[2025-02-28 11:18:05] #11 [Go To First Post]
seandunaway - Posts: 348
Not sure what we can do when the mobile home screen is locked. We will have to look into that. We probably have to create a direct application for Android/iOS. the web push api works great for this. it uses the os's native notifications and works even when the browser is closed or the device is asleep it's neat, the browser returns an endpoint for its push service, which then routes to the correct system service (like firebase for android or apple push notification service for ios) client side, it's just a manifest and a bit of javascript (service worker, notifications api, push api) server side, it's a post request with some slightly annoying encryption https://web.dev/articles/push-notifications-overview Date Time Of Last Edit: 2025-02-28 11:23:01

To post a message in this thread, you need to log in with your Sierra Chart account: