Support Board
Date/Time: Wed, 19 Mar 2025 03:42:19 +0000
New to Sierra Chart, stuck on delayed data
View Count: 107
| [2025-02-21 19:47:26] |
| User494686 - Posts: 2 |
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Hi, I am new to Sierra Chart and just recently set up my chart with AMP futures. I subscribed to level 3 data as I am only going to be trading CME products. After connecting AMP to Sierra Chart, I am still on delayed data and unsure how to get real time. Do I need a different service package?
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| [2025-02-21 21:59:13] |
| John - SC Support - Posts: 38782 |
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Everything on your account looks good, but you only have the "CME Non-Professional Top-of-Book" exchange active. If you are trying to get data for any other exchange, then that will be delayed data. If you are having a problem with data from the CME exchange, then get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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