Support Board
Date/Time: Mon, 21 Apr 2025 18:16:44 +0000
Issue with Data Feed Activation and Time Field Completion
View Count: 121
| [2025-02-20 21:00:24] |
| Venceslas Bidossessi GBAGUIDI - Posts: 3 |
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File attached.
Date Time Of Last Edit: 2025-02-20 21:03:18
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Private File Private File Private File |
| [2025-02-20 21:13:00] |
| John - SC Support - Posts: 39381 |
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We do not understand what you are trying to tell us. Please let us know what your issue is.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-20 21:20:31] |
| Venceslas Bidossessi GBAGUIDI - Posts: 3 |
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Hello John, Thank you for your response. I’ll clarify my issues: 1. Time Field Issue: There is a time field that I need to complete, but I do not understand what it corresponds to. I have attached a screenshot for reference. 2. Non-Professional Account Declaration: My Non-Professional - Nasdaq account declaration has been validated, yet the related field remains incomplete. I am unsure if I need to take further action. 3. Data Feed Activation: I want to activate the up-to-date data feed for Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for Non-Professional Trading Accounts, but the feed I see in my account is expired and dated November 30, 2022. I need guidance on how to activate the latest version. I have attached screenshots to illustrate these issues. Please let me know how to proceed. Thank you for your help. Best regards, |
| [2025-02-21 00:05:46] |
| John - SC Support - Posts: 39381 |
|
We have responded to this in the Account Support Ticket you opened for this issue.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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