Support Board
Date/Time: Fri, 21 Feb 2025 09:24:33 +0000
Support
View Count: 67
| [2025-02-19 16:37:39] |
| User280445 - Posts: 4 |
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I am a new client to sierra and need help with a few things. is there anybody there that can help me?
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| [2025-02-19 16:58:59] |
| User280445 - Posts: 4 |
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I am willing to pay for the phone support so any help would be truly appreciated
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| [2025-02-19 18:04:34] |
| John - SC Support - Posts: 38101 |
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The people at the following link are available for phone support for a fee: Sierra Chart Personal Assistance For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-19 20:23:30] |
| User280445 - Posts: 4 |
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thank you for the reply but i have one more question please i paid the $36 for the Denali data feed today and I signed all the agreements, however I am still getting delayed data. can you please tell me how ot fix this? thanks ! |
| [2025-02-19 22:26:05] |
| John - SC Support - Posts: 38101 |
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To begin with, you have not activated any exchanges in order to get the real-time data. Next, you first need to be on one of the "Integrated" packages in order to be able to connect to data and trading services. Refer to the information on the packages at the following link: Description of Service Packages and Pricing: Packages To change your package, follow these instructions: Sierra Chart Purchase and License Information: Changing Package After this, you need to activate the CME Group exchange(s) for which you want the real-time data at the following link (since this is the first time using the Denali Exchange Data Feed for the CME Group, you will get a "Free Trial" of the data for the remainder of this month, so your first exchange fee will be on the first day of next month (March 1, 2025 if you were to activate the exchange in February): https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges And then, the last thing you need to do is to connect to your "live, funded, futures trading account" to ensure that your "Verified Until" date is set in the future. This is necessary to verify your non-professional standing for the CME Group. According to your "Uniform Subscriber Agreement" you have an account with AMP, therefore you would either be connecting to CQG or Teton. To connect to CQG, follow these instructions: CQG Trading Platform Service: Setup Instructions To connect to Teton, follow these instructions, starting at Step #6: Sierra Chart Teton Futures Order Routing: Setup Instructions After this, you will be getting the real-time data for the CME Group. If you are not going to stay connected to your live trading account, then you will need to ensure that you connect at least once a month to verify your Non-Professional status. Refer to the following: Denali Exchange Data Feed: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-20 18:17:36] |
| User280445 - Posts: 4 |
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John, I understand there is a paid service for phone support and I would like to do this ASAP! PLEASE let me know how to get this started as I am still finding all of this very confusing and need more help so I am willing to pay!! I await your reply! |
| [2025-02-20 20:01:52] |
| John - SC Support - Posts: 38101 |
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We simply do not have the time to do phone support, even paid phone support. The people listed under the "Personal Assistance" section can help you with anything you need from Sierra Chart, including initial setup. Please contact one of them to help you with what you need. Again, the link is here: Sierra Chart Personal Assistance For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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