Support Board
Date/Time: Fri, 21 Feb 2025 09:21:07 +0000
Market depth historical problem
View Count: 144
| [2025-02-13 14:27:51] |
| User427421 - Posts: 38 |
|
I'm having different numbers show on the DOM vs the study. I uploaded a video so you can see how the numbers differ and appear and disappear randomly
|
Private File Attachment Deleted. |
| [2025-02-13 16:08:32] |
| John - SC Support - Posts: 38101 |
|
Please get us that chart by following these instructions: Support Board Posting Information: Providing Chartbook with Only a Single Chart If there is anything in particular we need to do to reproduce what you are seeing, please let us know. Otherwise, we'll take a look and see if it reproduces for us. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-19 15:39:31] |
| User427421 - Posts: 38 |
|
here you go
|
 Chartbook5.Cht - Attached On 2025-02-19 15:39:19 UTC - Size: 5.53 KB - 7 views Attachment Deleted. |
| [2025-02-19 18:01:30] |
| John - SC Support - Posts: 38101 |
|
We are not seeing this occurring on the chart you sent. Also, the chart you sent is for the NQ, but in the video, the Trading DOM has a reference to MNQ at the top. Is that Trading DOM the same symbol as the chart? Are you using a Trade and Current Quote Symbol? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-19 18:03:47] |
| User427421 - Posts: 38 |
|
yeah, i'm looking at the NQ DOM
|
| [2025-02-19 18:11:43] |
| John - SC Support - Posts: 38101 |
|
Please get us that entire Chartbook as it is. Do not change the charts at all. Follow these instructions to get us the chartbook: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-19 18:13:13] |
| User427421 - Posts: 38 |
|
here you go
|
| NQ.Cht - Attached On 2025-02-19 18:12:59 UTC - Size: 82.63 KB - 3 views |
| [2025-02-19 20:14:00] |
| John - SC Support - Posts: 38101 |
|
We are still not able to reproduce this when we look at your chart. How often does this occur? We wonder if this is an overlap from another study, particularly from one of the Volume Profiles on your chart. When you see this again, turn off the "Chart >> Lock Fill Space" and move your chart such that the right side "candles" move to the left, this will move the Market Depth Historical Graph with the chart, and if this is an overlap from one of the Volume Profiles on the right, then you should see a separation of the numbers. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-19 20:20:24] |
| User427421 - Posts: 38 |
|
that doesn't help. It happens all the time.
|
| [2025-02-20 06:53:32] |
| Sierra_Chart Engineering - Posts: 18503 |
|
We looked at the video and we have absolutely no idea whatsoever you what you are showing. And we have no idea what those numbers are you are pointing to. This is impossible to understand. Also refer to our policy here: Support Board Posting Information: Do Not Post Videos Unless Requested! There must be some misunderstanding regarding the configuration of the chart or what you are looking at. Our recommendation is to remove all studies from the chart except for Market Depth Historical Graph and understand how it works: https://www.sierrachart.com/index.php?page=doc/StudiesReference.php&ID=375#Market_Depth_Historical_Graph And do not use a Trade and Current Quote Symbol: Chart Settings: Trade and Current Quote Symbol (text box) (Chart >> Chart Settings >> Symbol >> Symbol menu) The idea is to go back to a simple as configuration as possible, and then understand clearly what you are seeing and then you can begin to add back other functionality and then when there is a problem, it should be apparent what is causing the issue or misunderstanding is. This is how we would analyze the problem. We would remove everything from the chart. And go back to a basic configuration. And then gradually add back functionality with a clear understanding as to what everything is doing. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-02-20 07:10:47
|
| [2025-02-20 17:34:35] |
| User427421 - Posts: 38 |
|
I understand what you're saying but if it was a misunderstanding I would have the issue on other charts too. I have the same setup with similar settings for ES but don't have that issue on ES. In case you can't tell what's going on, the orders that show on the study keep appearing and disappearing not matching what I see on the DOM. |
| [2025-02-20 19:58:25] |
| John - SC Support - Posts: 38101 |
|
Duplicate that chart. Then ensure that you are seeing the same problem in the duplicated chart. If not, then move forward with the duplicated chart and delete the original. If you are seeing the same issue in the duplicate chart, then remove all studies except for the "Market Depth Historical Graph". Then let us know if you continue to see the same issue with just that one study on the chart. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-20 20:21:59] |
| User427421 - Posts: 38 |
|
ok, so I am trying it after duplicating it and still see the same problem. There's some size right now at 22150 sitting at the DOM but on my chart it appears and then disappears. I am looking at the same version I sent you chartbook5.cht
|
| [2025-02-20 20:30:11] |
| John - SC Support - Posts: 38101 |
|
Did you remove all the other studies from that chart?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-20 20:51:11] |
| User427421 - Posts: 38 |
|
yes
|
To post a message in this thread, you need to log in with your Sierra Chart account: