Support Board
Date/Time: Mon, 21 Apr 2025 23:36:06 +0000
flex renko charts blank on this release
View Count: 122
| [2025-02-12 09:00:14] |
| User820799 - Posts: 3 |
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on installing new release my flex renko charts are blank i have sent you the log kind regards
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| [2025-02-12 09:07:10] |
| User820799 - Posts: 3 |
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note created a new chart book , no studies to reproduce this for you and it does.
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| [2025-02-12 09:19:22] |
| User820799 - Posts: 3 |
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i tried the pre release this failed too, so i backed out to release 2732 , this works ok , thanks for having a such a good system ie be able back out a release so easily , sierra charts is great , bugs happen ,i am acsil c++ developer so i fully understand, This is on an i7 intel chip box on my AMD boxes there is no problem hope this helps
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| [2025-02-12 16:34:08] |
| John - SC Support - Posts: 39395 |
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We see the following in your log: #2 US30 Flex Renko 16-8-1 | Chart Data Loading Thread: Exception caught. *
We are curious, if you start Sierra Chart in "Safe Mode" do you have the same issue? Please try and let us know. Refer to the following for how to start in Safe Mode: Sierra Chart - Software Login Instructions: Using Safe Mode For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-12 16:39:31] |
| Sierra_Chart Engineering - Posts: 19290 |
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The problem most likely is related to this: Software Download: Using ARM Version for Apple M-series CPUs Or using a significantly older Intel/AMD CPU, that is not compatible with newer CPU instructions. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-02-12 16:39:53
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