Support Board
Date/Time: Mon, 21 Apr 2025 23:39:03 +0000
Can't install new version
View Count: 162
| [2025-02-11 12:01:58] |
| User229477 - Posts: 41 |
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I cannot install new version. Message I get is error opening c:\SierraChart 3\SierraChart_64.exe. File error. Windows error code 32. Error encountered with file move
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 Screenshot 2025-02-11 .png / V - Attached On 2025-02-11 11:54:45 UTC - Size: 46.61 KB - 38 views Attachment Deleted. |
| [2025-02-11 17:29:56] |
| John - SC Support - Posts: 39395 |
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Refer to the following: Software Download: Installer Does Not Run After Download is Complete For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-11 18:31:46] |
| Sierra_Chart Engineering - Posts: 19290 |
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You need to make sure Sierra Chart is not running when the installer, is installing the files. This is the problem. When the installer starts, wait one full minute to make sure Sierra Chart is fully shut down after you exit from it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-02-11 18:32:31
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| [2025-02-11 18:50:36] |
| User229477 - Posts: 41 |
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I uninstalled antivirus and it worked.
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