Support Board
Date/Time: Wed, 19 Mar 2025 01:29:19 +0000
Incorrect data and glitching
View Count: 285
| [2025-02-10 15:06:27] |
| User479514 - Posts: 10 |
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Hi, I am having trouble with the platform. Can I get help with this please? I am just looking to use a simple numbers bar/footprint through IBKR, however the numbers are glitchy and incorrect. I had it working fine for a week or so and then it just stopped. Can someone help please. Thanks
Date Time Of Last Edit: 2025-02-10 15:09:52
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| [2025-02-10 16:47:19] |
| John - SC Support - Posts: 38782 |
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We need to see an image of your chart by following these instructions: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) Also, keep in mind that you are getting your data from Interactive Brokers, so make sure your connectivity with the TWS software is working properly. Refer to the setup instructions at the following link: Interactive Brokers Trading Service: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-11 16:53:51] |
| User479514 - Posts: 10 |
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https://www.sierrachart.com/image.php?Image=1739292590138.png I have attached also a screenshot of when everything was working well. IBKR is set up as per your instructions and worked perfect for a couple of weeks. Hope to hear from you soon, John |
 Sierra working well.png / V - Attached On 2025-02-11 16:52:36 UTC - Size: 97.75 KB - 23 views |
| [2025-02-11 17:50:12] |
| John - SC Support - Posts: 38782 |
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Is this just with historical data from Interactive Brokers (i.e. data that downloaded when first connecting to IB after having been offline for some time)? Or are you seeing this with the real-time data as it is coming in as well?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-11 18:24:53] |
| User479514 - Posts: 10 |
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Its both historical and real time to be honest
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| [2025-02-11 19:29:57] |
| John - SC Support - Posts: 38782 |
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Please check the following setting: - Global Settings >> Data/Trade Service Settings >> Main Settings >> Download 5 Seconds Historical Intraday Data Make sure this is set to "No". Also, check the following: - Global Settings >> Data/Trade Service Settings >> Common Settings >> Intraday Data Storage Time Unit Make sure this is set to "1 tick". If it is not, then change it and select OK to close the window. Then select "File >> Reconnect" to reconnect to the data feed. Then go to one chart for each symbol and select "Edit >> Delete All Data and Download". This will redownload all the data for the chart in order to have it all stored in the 1 tick increment. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-12 01:07:39] |
| User479514 - Posts: 10 |
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Really appreciate your reply. Unfortunately both of your suggested changes were in place already so it hasn't helped
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| [2025-02-12 16:18:10] |
| John - SC Support - Posts: 38782 |
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What is one symbol for which you are having this issue? Do you have this problem with a liquid instrument such as the ES from the CME Group?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-12 17:11:34] |
| User479514 - Posts: 10 |
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Yes. All I trade is ES from CME group. Nothing else. I have attached todays outlook. The data is incorrect showing a much lower number than what is accurate
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| Screenshot 2025-02-12 121007.png / V - Attached On 2025-02-12 17:10:48 UTC - Size: 209.08 KB - 18 views |
| [2025-02-12 17:55:59] |
| John - SC Support - Posts: 38782 |
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The display of the information looks good to us. We can not comment on the accuracy of the data as the data is coming from Interactive Brokers. If you want to see what our data looks like in comparison, then install a second Sierra Chart and do not change any of the Data/Trade Service Settings. It will be setup by default to connect to our data. You will then be able to get the delayed streaming data in that installation for comparison. Just be aware that the symbol naming is different, so you will need to open the chart through File >> Find Symbol to make sure you get the correct symbol for the ES. Refer to the following for how to install a second Sierra Chart: Using Multiple Data and Trading Services at the Same Time: Step-By-Step Instructions to Install Multiple Copies of Sierra Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-12 19:42:57] |
| Sierra_Chart Engineering - Posts: 18835 |
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You cannot use Interactive Brokers data for Numbers Bars. And we do not provide any technical help at all for Interactive Brokers data. None. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-12 21:17:11] |
| User479514 - Posts: 10 |
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Thanks for reaffirming to me that you cant help @Sierra engineering. Interesting that some of you here in the support are saying that it does work and it has worked for me already. Strange
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| [2025-02-12 23:00:01] |
| Sierra_Chart Engineering - Posts: 18835 |
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Numbers Bars are going to be inaccurate with Interactive Brokers data. This has always been the case. If we have said otherwise, that is not true.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-02-12 23:00:14
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| [2025-02-12 23:08:08] |
| User479514 - Posts: 10 |
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Ok no problem. I am based in Canada and would love to use your service. Is there another way? Happy to open another account if needed
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| [2025-02-12 23:26:14] |
| Sierra_Chart Engineering - Posts: 18835 |
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This is very easy. Complete the CME market data agreements here: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements And then activate the CME top of book data here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-12 23:50:21] |
| User479514 - Posts: 10 |
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Amazing. Thanks
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