Support Board
Date/Time: Fri, 14 Mar 2025 12:33:28 +0000
Whenever I log on my chartbook looks like this
View Count: 144
| [2025-02-06 16:20:33] |
| Impelj - Posts: 3 |
|
Whenever I log on my chartbook looks like this and nothing shows up even though I am connected. https://www.sierrachart.com/image.php?Image=1738857900408.png |
| [2025-02-06 16:21:57] |
| John - SC Support - Posts: 38653 |
|
Exit from Sierra Chart and start it again. After your chartbooks are loaded and you have this issue, then get us your Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-18 02:13:50] |
| Impelj - Posts: 3 |
|
2025-02-13 17:04:13.878 | Trade activity files set size: 28 2025-02-13 17:04:13.890 | Rithmic Direct - DTC | Processed connection points. Count: 347 2025-02-13 17:04:13.966 | Reading Internal Order ID file. 2025-02-13 17:04:13.972 | Reading Trade Orders file. 2025-02-13 17:04:13.977 | Reading Trade Positions file. 2025-02-13 17:04:13.980 | Reading Trade Account Data files. 2025-02-13 17:04:14.004 | Software version: 2735 64-bit 2025-02-13 17:04:14.004 | Primary Thread ID: 1192 2025-02-13 17:04:14.004 | Usage end date: 2025-05-28 2025-02-13 17:04:14.004 | Enabled for: Advanced Features 2. 2025-02-13 17:04:14.004 | Enabled for: Sierra Chart Historical Data Service. 2025-02-13 17:04:14.004 | Enabled for: Denali Real-Time Exchange Data Feed. 2025-02-13 17:04:14.004 | Enabled for: Delayed Denali Exchange Data Feed. 2025-02-13 17:04:14.004 | Enabled for exchange2: CME (Trading Account Required) 2025-02-13 17:04:14.004 | Enabled for exchange2: CBOT (Trading Account Required) 2025-02-13 17:04:14.004 | Enabled for exchange2: COMEX (Trading Account Required) 2025-02-13 17:04:14.004 | Enabled for exchange2: NYMEX (Trading Account Required) 2025-02-13 17:04:14.004 | Allow Support for Sierra Chart Data Feeds is enabled. 2025-02-13 17:04:14.004 | Current selected Data/Trading service: Rithmic Direct - DTC 2025-02-13 17:04:14.004 | Custom symbol settings values: enabled 2025-02-13 17:04:14.004 | Chart Update Interval: 400 2025-02-13 17:04:14.004 | Intraday Data Storage Time Unit: 0 2025-02-13 17:04:14.004 | Time Zone: +00:00:00 (UTC+00) 2025-02-13 17:04:14.004 | 2025-02-13 17:04:14 Local computer time in UTC 2025-02-13 17:04:14.004 | 2025-02-13 17:04:14 Local computer time in SC Time Zone 2025-02-13 17:04:14.004 | 2025-02-18 02:11:38 Server time in UTC 2025-02-13 17:04:14.004 | Local computer UTC time and Server UTC time difference: 378445 seconds. 2025-02-13 17:04:14.004 | Notice: Your computer's clock is off by 378445 seconds. Set the 'Global Settings >> NTP Settings >> NTP Client Enable' to 'Yes'. 2025-02-13 17:04:14.004 | Program path: C:\SierraChart\ 2025-02-13 17:04:14.004 | Data Files path: C:\SierraChart\Data\ 2025-02-13 17:04:14.004 | OS Version Number: 10.0 2025-02-13 17:04:14.004 | Locale Setting: C 2025-02-13 17:04:14.004 | DLLs: UserContributedStudies_64.dll 2025-02-13 17:04:14.004 | Allowed protected custom studies: 2025-02-13 17:04:14.004 | Crash reporter started: true 2025-02-13 17:04:14.004 | 2025-02-13 17:04:14.011 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. 2025-02-13 17:04:14.011 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | New receive buffer size: 0 2025-02-13 17:04:14.011 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Connecting to IP: 216.66.0.130. 2025-02-13 17:04:14.017 | Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic_v2.trading. Request ID: 1. 2025-02-13 17:04:14.028 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2025-02-13 17:04:14.053 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2025-02-13 17:04:14.053 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2025-02-13 17:04:14.107 | Rithmic Direct - DTC | Wrote file: C:\SierraChart\RithmicConnections.json. Size: 81131 2025-02-13 17:04:14.107 | Rithmic Direct - DTC | Processed connection points. Count: 347 2025-02-13 17:04:14.117 | Received 5 login tokens. 2025-02-13 17:04:14.356 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | CloseSocket call. 2025-02-13 17:04:14.357 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Shutdown started. Waiting for graceful close. 2025-02-13 17:04:14.377 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. 2025-02-13 17:04:14.377 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Closed. 2025-02-13 17:04:14.434 | Symbol settings MD5 received. Request ID: 1. 2025-02-13 17:04:14.436 | Requested symbol settings for service code rithmic_v2.trading. Request ID: 2. 2025-02-13 17:04:15.024 | Symbol settings received. Request ID: 2. 2025-02-18 02:11:41.806 | Requested user files to download. 2025-02-18 02:11:43.811 | 2025-02-18 02:11:43.811 | Rithmic Direct - DTC | Using server connection: TopstepTrader-Chicago Area-Non-Aggregated 2025-02-18 02:11:43.811 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50508 2025-02-18 02:11:43.815 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50508 2025-02-18 02:11:43.834 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2025-02-18 02:11:43.835 | DTC Client socket (1) | New receive buffer size: 0 2025-02-18 02:11:43.835 | DTC Client socket (1) | Connecting to IP: 216.57.156.163. 2025-02-18 02:11:43.866 | Rithmic Direct - DTC | Network connection to server complete. 2025-02-18 02:11:43.866 | Rithmic Direct - DTC | Starting socket receive thread. 2025-02-18 02:11:43.867 | Rithmic Direct - DTC | Setting DTC encoding to Binary 2025-02-18 02:11:43.867 | Rithmic Direct - DTC | Sending logon request message. 2025-02-18 02:11:43.969 | Rithmic Direct - DTC | Received logon response. 2025-02-18 02:11:43.969 | Rithmic Direct - DTC | Server Name: . 2025-02-18 02:11:43.969 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2025-02-18 02:11:43.969 | Rithmic Direct - DTC | Successfully connected. 2025-02-18 02:11:43.969 | Rithmic Direct - DTC | Trading is supported. 2025-02-18 02:11:43.969 | Rithmic Direct - DTC | Order cancel and replace is supported. 2025-02-18 02:11:43.969 | Rithmic Direct - DTC | OCO Orders supported. 2025-02-18 02:11:43.969 | Rithmic Direct - DTC | Symbol and Exchange Delimiter: . 2025-02-18 02:11:43.969 | Rithmic Direct - DTC | MarketDepthIsSupported: 0 2025-02-18 02:11:43.969 | Rithmic Direct - DTC | Connected to server complete. 2025-02-18 02:11:43.970 | No download requests in the queue to start downloads for. | Number times message added: 3 2025-02-18 02:11:43.970 | Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. 2025-02-18 02:11:47.034 | Files to Open on Startup | Opening file: ExampleChartbook.cht 2025-02-18 02:11:47.062 | XAUUSD Daily #2 | Reloading chart. 2025-02-18 02:11:47.074 | YMZ24-CBOT 1 Min #3 | Reloading chart. 2025-02-18 02:11:47.087 | TICK-NYSE 1 Min #4 | Reloading chart. 2025-02-18 02:11:47.103 | MESH25-CME 1 Min #5 | Reloading chart. 2025-02-18 02:11:47.120 | AMZN-NQTV 60 Min #6 | Reloading chart. 2025-02-18 02:11:47.137 | EURUSD Daily #7 | Reloading chart. 2025-02-18 02:11:47.163 | EURUSD 5 Min #8 | Reloading chart. 2025-02-18 02:11:47.189 | MESH25-CME #9 | Reloading chart. 2025-02-18 02:11:47.239 | AAPL 5 Min #11 | Reloading chart. 2025-02-18 02:11:47.260 | BTCUSD_PERP_BINANCE 1 Min #12 | Reloading chart. 2025-02-18 02:11:47.343 | YMZ24-CBOT 10 Min #13 | Reloading chart. 2025-02-18 02:11:47.423 | YMZ24-CBOT 1 Min #3 | Chart data loading complete. 2025-02-18 02:11:47.432 | TICK-NYSE 1 Min #4 | Chart data loading complete. 2025-02-18 02:11:47.437 | XAUUSD Daily #2 | >= 1 Day from current Date to last Date in file. Downloading historical Daily data 2025-02-18 02:11:47.437 | XAUUSD Daily #2 | Chart data loading complete. 2025-02-18 02:11:47.442 | MESH25-CME 1 Min #5 | Chart data loading complete. 2025-02-18 02:11:47.447 | EURUSD Daily #7 | >= 1 Day from current Date to last Date in file. Downloading historical Daily data 2025-02-18 02:11:47.447 | EURUSD Daily #7 | Chart data loading complete. 2025-02-18 02:11:47.453 | AMZN-NQTV 60 Min #6 | Chart data loading complete. 2025-02-18 02:11:47.464 | YMZ24-CBOT 10 Min #13 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 * 2025-02-18 02:11:47.464 | YMZ24-CBOT 10 Min #13 | Chart data loading complete. 2025-02-18 02:11:47.498 | Starting DelayedDownloadMonitoringTimer 2025-02-18 02:11:47.498 | Starting HDTimeoutTimer 2025-02-18 02:11:47.498 | Added historical Daily data request for XAUUSD to the queue. 2025-02-18 02:11:47.498 | Triggering next historical data download in queue. 2025-02-18 02:11:47.499 | Using Bid/Ask average for last trade price for XAUUSD 2025-02-18 02:11:47.499 | Using symbol data fast lookup vector 2025-02-18 02:11:47.499 | SC Data with Depth | Starting real-time market data updates for: XAUUSD. ID: 1 Service code: fxcm 2025-02-18 02:11:47.500 | SC Data with Depth | Connecting to the server ds12.sierracharts.com. Port 443 2025-02-18 02:11:47.500 | SC Data with Depth | Requesting security definition data for: XAUUSD. ID: 1 2025-02-18 02:11:47.507 | HD Request # 1 | Downloading Historical Daily chart data for XAUUSD. Starting date: 2025-02-04. Service: fxcm 2025-02-18 02:11:47.508 | HD Request # 1 | Using server: ds12.sierracharts.com port 10149 2025-02-18 02:11:47.511 | Rithmic Direct - DTC | Starting real-time market data updates for: YMZ24-CBOT. ID: 2 2025-02-18 02:11:47.511 | Rithmic Direct - DTC | Requesting security definition data for: YMZ24-CBOT. ID: 2 2025-02-18 02:11:47.512 | No historical data client is currently set to download historical Intraday data for YMZ24-CBOT. 2025-02-18 02:11:47.512 | Real-time Intraday chart data file updates started for YMZ24-CBOT 2025-02-18 02:11:47.512 | Intraday chart data file opened for YMZ24-CBOT 2025-02-18 02:11:47.517 | BTCUSD_PERP_BINANCE 1 Min #12 | Chart data loading complete. 2025-02-18 02:11:47.518 | DTC Client socket (2) | Creating socket. 2025-02-18 02:11:47.518 | DTC Client socket (2) | New receive buffer size: 0 2025-02-18 02:11:47.518 | DTC Client socket (2) | Connecting to IP: 69.39.70.241. 2025-02-18 02:11:47.518 | Socket (3) | Creating socket. 2025-02-18 02:11:47.518 | Socket (3) | New receive buffer size: 0 2025-02-18 02:11:47.518 | Socket (3) | Connecting to IP: 69.39.70.241. 2025-02-18 02:11:47.535 | MESH25-CME #9 | Chart data loading complete. 2025-02-18 02:11:47.536 | SC Data with Depth | Starting real-time market data updates for: TICK-NYSE. ID: 3 Service code: statscalc 2025-02-18 02:11:47.536 | SC Data with Depth | Requesting security definition data for: TICK-NYSE. ID: 3 2025-02-18 02:11:47.536 | Added historical Intraday data request for TICK-NYSE to the queue. 2025-02-18 02:11:47.536 | Intraday data recording state for symbol TICK-NYSE is set to download 'Pending'. 2025-02-18 02:11:47.536 | Triggering next historical data download in queue. 2025-02-18 02:11:47.540 | SC Data with Depth | Network connection to server complete. 2025-02-18 02:11:47.540 | SC Data with Depth | Starting socket receive thread. 2025-02-18 02:11:47.540 | SC Data with Depth | Sending encoding request to server: Binary VLS. Compression: standard 2025-02-18 02:11:47.540 | Rithmic Direct - DTC | Starting real-time market data updates for: MESH25-CME. ID: 4 2025-02-18 02:11:47.540 | Rithmic Direct - DTC | Requesting security definition data for: MESH25-CME. ID: 4 2025-02-18 02:11:47.540 | No historical data client is currently set to download historical Intraday data for MESH25-CME. 2025-02-18 02:11:47.540 | Real-time Intraday chart data file updates started for MESH25-CME 2025-02-18 02:11:47.540 | Intraday chart data file opened for MESH25-CME 2025-02-18 02:11:47.542 | Mapping AMZN-NQTV to AMZN-NQTV. Service code: nasdaq_exchange.data 2025-02-18 02:11:47.542 | Delayed Data Feed | Starting real-time market data updates for: AMZN-NQTV (AMZN-NQTV). ID: 5 Service code: nasdaq_exchange.data 2025-02-18 02:11:47.543 | Delayed Data Feed | Connecting to the server ds31.sierracharts.com. Port 10043 2025-02-18 02:11:47.543 | Delayed Data Feed | Requesting security definition data for: AMZN-NQTV (AMZN-NQTV). ID: 5 2025-02-18 02:11:47.543 | Added historical Intraday data request for AMZN-NQTV to the queue. 2025-02-18 02:11:47.543 | Intraday data recording state for symbol AMZN-NQTV is set to download 'Pending'. 2025-02-18 02:11:47.543 | Triggering next historical data download in queue. 2025-02-18 02:11:47.552 | Added historical Daily data request for EURUSD to the queue. 2025-02-18 02:11:47.552 | Triggering next historical data download in queue. 2025-02-18 02:11:47.552 | Using Bid/Ask average for last trade price for EURUSD 2025-02-18 02:11:47.552 | SC Data with Depth | Starting real-time market data updates for: EURUSD. ID: 6 Service code: fxcm 2025-02-18 02:11:47.552 | SC Data with Depth | Requesting security definition data for: EURUSD. ID: 6 2025-02-18 02:11:47.560 | HD Request # 1 | Setting DTC encoding to Binary VLS 2025-02-18 02:11:47.560 | HD Request # 1 | Sending historical data logon request message. 2025-02-18 02:11:47.568 | Added historical Intraday data request for EURUSD to the queue. 2025-02-18 02:11:47.568 | Intraday data recording state for symbol EURUSD is set to download 'Pending'. 2025-02-18 02:11:47.568 | Triggering next historical data download in queue. 2025-02-18 02:11:47.576 | DTC Client socket (4) | Creating socket. 2025-02-18 02:11:47.576 | DTC Client socket (4) | New receive buffer size: 0 2025-02-18 02:11:47.576 | DTC Client socket (4) | Connecting to IP: 69.39.70.247. 2025-02-18 02:11:47.582 | SC Data with Depth | Setting DTC encoding to Binary VLS 2025-02-18 02:11:47.582 | SC Data with Depth | Sending logon request message. 2025-02-18 02:11:47.596 | Delayed Data Feed | Network connection to server complete. 2025-02-18 02:11:47.596 | Delayed Data Feed | Starting socket receive thread. 2025-02-18 02:11:47.596 | Delayed Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2025-02-18 02:11:47.614 | HD Request # 1 | Requesting historical Daily data starting at 2025-02-04. 2025-02-18 02:11:47.624 | Delayed Data Feed | Setting DTC encoding to Binary VLS 2025-02-18 02:11:47.624 | Delayed Data Feed | Sending logon request message. 2025-02-18 02:11:47.631 | HD Request # 1 | Decompressing data. 2025-02-18 02:11:47.646 | Mapping AAPL to AAPL. Service code: us_equities_utp_cta_exchange.data 2025-02-18 02:11:47.647 | Delayed Data Feed | Starting real-time market data updates for: AAPL (AAPL). ID: 7 Service code: us_equities_utp_cta_exchange.data 2025-02-18 02:11:47.647 | Delayed Data Feed | Connecting to the server ds33.sierracharts.com. Port 10043 2025-02-18 02:11:47.648 | Delayed Data Feed | Requesting security definition data for: AAPL (AAPL). ID: 7 2025-02-18 02:11:47.648 | Added historical Intraday data request for AAPL to the queue. 2025-02-18 02:11:47.648 | Intraday data recording state for symbol AAPL is set to download 'Pending'. 2025-02-18 02:11:47.648 | Triggering next historical data download in queue. 2025-02-18 02:11:47.662 | DTC Client socket (5) | Creating socket. 2025-02-18 02:11:47.662 | DTC Client socket (5) | New receive buffer size: 0 2025-02-18 02:11:47.662 | DTC Client socket (5) | Connecting to IP: 69.39.70.245. 2025-02-18 02:11:47.673 | HD Request # 1 | Receiving historical Daily data for XAUUSD starting at 2025-02-04. 2025-02-18 02:11:47.674 | HD Request # 1 | Writing historical Daily data to the file XAUUSD.dly. 2025-02-18 02:11:47.678 | Rithmic Direct - DTC | Starting real-time market data updates for: BTCUSD_PERP_BINANCE. ID: 8 2025-02-18 02:11:47.678 | Rithmic Direct - DTC | Requesting security definition data for: BTCUSD_PERP_BINANCE. ID: 8 2025-02-18 02:11:47.678 | No historical data client is currently set to download historical Intraday data for BTCUSD_PERP_BINANCE. 2025-02-18 02:11:47.678 | Real-time Intraday chart data file updates started for BTCUSD_PERP_BINANCE 2025-02-18 02:11:47.678 | Intraday chart data file opened for BTCUSD_PERP_BINANCE 2025-02-18 02:11:47.683 | Delayed Data Feed | Network connection to server complete. 2025-02-18 02:11:47.683 | Delayed Data Feed | Starting socket receive thread. 2025-02-18 02:11:47.683 | Delayed Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2025-02-18 02:11:47.706 | SC Data with Depth | Received logon response. 2025-02-18 02:11:47.706 | SC Data with Depth | Server Name: SC Realtime Server. 2025-02-18 02:11:47.706 | SC Data with Depth | Server protocol version: 8. Client protocol version: 8 2025-02-18 02:11:47.706 | SC Data with Depth | Successfully connected. 2025-02-18 02:11:47.706 | SC Data with Depth | Trading is not supported. 2025-02-18 02:11:47.706 | SC Data with Depth | MarketDepthIsSupported: 1 2025-02-18 02:11:47.706 | SC Data with Depth | Restarting real-time data updates for symbol: EURUSD 2025-02-18 02:11:47.706 | SC Data with Depth | Restarting real-time data updates for symbol: TICK-NYSE 2025-02-18 02:11:47.706 | SC Data with Depth | Restarting real-time data updates for symbol: XAUUSD 2025-02-18 02:11:47.733 | Delayed Data Feed | Setting DTC encoding to Binary VLS 2025-02-18 02:11:47.733 | Delayed Data Feed | Sending logon request message. 2025-02-18 02:11:47.749 | Delayed Data Feed | Received logon response. 2025-02-18 02:11:47.749 | Delayed Data Feed | Server Name: SC Realtime Server. 2025-02-18 02:11:47.749 | Delayed Data Feed | Server protocol version: 8. Client protocol version: 8 2025-02-18 02:11:47.749 | Delayed Data Feed | Successfully connected. 2025-02-18 02:11:47.749 | Delayed Data Feed | Trading is not supported. 2025-02-18 02:11:47.749 | Delayed Data Feed | MarketDepthIsSupported: 1 2025-02-18 02:11:47.749 | Delayed Data Feed | Restarting real-time data updates for symbol: AMZN-NQTV -> AMZN-NQTV 2025-02-18 02:11:47.758 | YMZ24-CBOT 10 Min #13 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 * 2025-02-18 02:11:47.828 | SC Data with Depth | Setting external service identifier for symbol EURUSD to 18 2025-02-18 02:11:47.828 | SC Data with Depth | Received security definition for symbol EURUSD 2025-02-18 02:11:47.828 | SC Data with Depth | Setting external service identifier for symbol TICK-NYSE to 1 2025-02-18 02:11:47.828 | SC Data with Depth | Received security definition for symbol TICK-NYSE 2025-02-18 02:11:47.828 | SC Data with Depth | Setting external service identifier for symbol XAUUSD to 62 2025-02-18 02:11:47.828 | SC Data with Depth | Received security definition for symbol XAUUSD 2025-02-18 02:11:47.860 | Delayed Data Feed | Received logon response. 2025-02-18 02:11:47.860 | Delayed Data Feed | Server Name: SC Realtime Server. 2025-02-18 02:11:47.860 | Delayed Data Feed | Server protocol version: 8. Client protocol version: 8 2025-02-18 02:11:47.860 | Delayed Data Feed | Successfully connected. 2025-02-18 02:11:47.860 | Delayed Data Feed | Trading is not supported. 2025-02-18 02:11:47.860 | Delayed Data Feed | MarketDepthIsSupported: 1 2025-02-18 02:11:47.860 | Delayed Data Feed | Restarting real-time data updates for symbol: AAPL -> AAPL 2025-02-18 02:11:47.873 | Delayed Data Feed | Real-time data for symbol AMZN-NQTV is currently unavailable. 2025-02-18 02:11:47.873 | Delayed Data Feed | Setting external service identifier for symbol AMZN-NQTV to 472 2025-02-18 02:11:47.873 | Delayed Data Feed | Received security definition for symbol AMZN-NQTV 2025-02-18 02:11:47.983 | Delayed Data Feed | Real-time data for symbol AAPL is currently unavailable. 2025-02-18 02:11:47.983 | Delayed Data Feed | Setting external service identifier for symbol AAPL to 12 2025-02-18 02:11:47.983 | Delayed Data Feed | Received security definition for symbol AAPL 2025-02-18 02:11:48.110 | EURUSD[M] 5 Min #8 | Chart data loading complete. 2025-02-18 02:11:48.151 | Socket (3) | CloseSocket call. 2025-02-18 02:11:48.151 | Socket (3) | Shutdown started. Waiting for graceful close. 2025-02-18 02:11:48.152 | Historical data download thread signaled to stop. 2025-02-18 02:11:48.152 | HD Request # 1 | Received 11 Daily data records from 2025-02-04 00:00:00 to 2025-02-18 00:00:00 (15.0 days) and wrote 11 records for XAUUSD 2025-02-18 02:11:48.152 | HD Request # 1 | Completion time: 1s. 2025-02-18 02:11:48.152 | HD Request # 1 | Daily data download complete for XAUUSD. Unique request ID: 1 2025-02-18 02:11:48.152 | Removing historical data download ID 1. 2025-02-18 02:11:48.152 | 2025-02-18 02:11:48.152 | Triggering next historical data download in queue. 2025-02-18 02:11:48.152 | Delaying start of download for TICK-NYSE. 2025-02-18 02:11:48.171 | Socket (3) | Socket gracefully closed by remote side. 2025-02-18 02:11:48.171 | Socket (3) | Closed. 2025-02-18 02:11:48.267 | XAUUSD[M] Daily #2 | Reloading chart. 2025-02-18 02:11:48.300 | AAPL[M] 5 Min #11 | Chart data loading complete. 2025-02-18 02:11:48.922 | XAUUSD[M] Daily #2 | Chart data loading complete. 2025-02-18 02:11:52.493 | HD Request # 2 | Downloading Intraday chart data for TICK-NYSE to the file TICK-NYSE.scid. Service: statscalc 2025-02-18 02:11:52.494 | HD Request # 2 | Download start date-time: 2025-02-10 16:30:53.000000. File last date-time: 2025-02-10 16:30:53.000000 2025-02-18 02:11:52.494 | HD Request # 2 | Using server: ds4.sierracharts.com port 10150 2025-02-18 02:11:52.518 | Socket (3) | Creating socket. 2025-02-18 02:11:52.519 | Socket (3) | New receive buffer size: 0 2025-02-18 02:11:52.519 | Socket (3) | Connecting to IP: 64.152.155.113. 2025-02-18 02:11:52.574 | HD Request # 2 | Setting DTC encoding to Binary VLS 2025-02-18 02:11:52.574 | HD Request # 2 | Sending historical data logon request message. 2025-02-18 02:11:52.630 | HD Request # 2 | Requesting Intraday data. Start date-time: 2025-02-10 16:30:53. Record interval: 0. Symbol: TICK-NYSE 2025-02-18 02:11:52.655 | HD Request # 2 | Decompressing data. 2025-02-18 02:11:52.773 | HD Request # 2 | Receiving Intraday data for TICK-NYSE starting at 2025-02-10 16:30:53.000000 2025-02-18 02:11:52.905 | HD Request # 2 | Timestamp of first Intraday data file record written: 2025-02-10 16:30:54.000000. 2025-02-18 02:11:54.810 | Socket (3) | CloseSocket call. 2025-02-18 02:11:54.810 | Socket (3) | Shutdown started. Waiting for graceful close. 2025-02-18 02:11:54.810 | Historical data download thread signaled to stop. 2025-02-18 02:11:54.810 | HD Request # 2 | Received 257348 Intraday data records from 2025-02-10 16:30:53.000000 to 2025-02-14 23:59:59.000000 (4.3 days. Delay: 3.1 days) and wrote 257347 records for TICK-NYSE 2025-02-18 02:11:54.816 | HD Request # 2 | Add time&sales data | Remembered last file record date-time: 2025-02-14 23:59:59.000000 2025-02-18 02:11:54.816 | HD Request # 2 | Completion time: 2s. 2025-02-18 02:11:54.816 | HD Request # 2 | Intraday data download complete for TICK-NYSE. Unique request ID: 2 2025-02-18 02:11:54.816 | Removing historical data download ID 2. 2025-02-18 02:11:54.816 | Real-time Intraday chart data file updates started for TICK-NYSE 2025-02-18 02:11:54.816 | Intraday chart data file opened for TICK-NYSE 2025-02-18 02:11:54.816 | HD Request # 2 | Enabling Intraday chart updating for symbol. 2025-02-18 02:11:54.816 | 2025-02-18 02:11:54.816 | Triggering next historical data download in queue. 2025-02-18 02:11:54.816 | HD Request # 3 | Downloading Intraday chart data for AMZN-NQTV to the file AMZN-NQTV.scid. Service: nasdaq_exchange.data 2025-02-18 02:11:54.817 | HD Request # 3 | Download start date-time: 2025-02-06 20:49:29.000000. File last date-time: 2025-02-06 20:49:29.007001 2025-02-18 02:11:54.817 | HD Request # 3 | Using server: ds33.sierracharts.com port 10149 2025-02-18 02:11:54.817 | Socket (6) | Creating socket. 2025-02-18 02:11:54.817 | Socket (6) | New receive buffer size: 0 2025-02-18 02:11:54.817 | Socket (6) | Connecting to IP: 69.39.70.245. 2025-02-18 02:11:54.832 | Socket (3) | Socket gracefully closed by remote side. 2025-02-18 02:11:54.832 | Socket (3) | Closed. 2025-02-18 02:11:54.858 | HD Request # 3 | Setting DTC encoding to Binary VLS 2025-02-18 02:11:54.858 | HD Request # 3 | Sending historical data logon request message. 2025-02-18 02:11:54.922 | HD Request # 3 | Requesting Intraday data. Start date-time: 2025-02-06 20:49:29. Record interval: 0. Symbol: AMZN-NQTV 2025-02-18 02:11:54.940 | HD Request # 3 | Decompressing data. 2025-02-18 02:11:55.011 | HD Request # 3 | Receiving Intraday data for AMZN-NQTV starting at 2025-02-06 20:49:29.007000 2025-02-18 02:11:55.121 | HD Request # 3 | Timestamp of first Intraday data file record written: 2025-02-06 20:49:30.809000. 2025-02-18 02:11:57.863 | Socket (6) | CloseSocket call. 2025-02-18 02:11:57.863 | Socket (6) | Shutdown started. Waiting for graceful close. 2025-02-18 02:11:57.864 | Historical data download thread signaled to stop. 2025-02-18 02:11:57.864 | HD Request # 3 | Received 759358 Intraday data records from 2025-02-06 20:49:29.007000 to 2025-02-14 23:59:55.557000 (8.1 days. Delay: 3.1 days) and wrote 759356 records for AMZN-NQTV 2025-02-18 02:11:57.869 | HD Request # 3 | Add time&sales data | Remembered last file record date-time: 2025-02-14 23:59:55.557000 2025-02-18 02:11:57.869 | HD Request # 3 | Completion time: 3s. 2025-02-18 02:11:57.869 | HD Request # 3 | Intraday data download complete for AMZN-NQTV. Unique request ID: 3 2025-02-18 02:11:57.869 | Removing historical data download ID 3. 2025-02-18 02:11:57.869 | Real-time Intraday chart data file updates started for AMZN-NQTV 2025-02-18 02:11:57.869 | Intraday chart data file opened for AMZN-NQTV 2025-02-18 02:11:57.869 | HD Request # 3 | Enabling Intraday chart updating for symbol. 2025-02-18 02:11:57.869 | 2025-02-18 02:11:57.869 | Triggering next historical data download in queue. 2025-02-18 02:11:57.870 | HD Request # 4 | Downloading Historical Daily chart data for EURUSD. Starting date: 2025-02-04. Service: fxcm 2025-02-18 02:11:57.870 | HD Request # 4 | Using server: ds12.sierracharts.com port 10150 2025-02-18 02:11:57.871 | Socket (3) | Creating socket. 2025-02-18 02:11:57.871 | Socket (3) | New receive buffer size: 0 2025-02-18 02:11:57.871 | Socket (3) | Connecting to IP: 69.39.70.241. 2025-02-18 02:11:57.879 | Socket (6) | Socket gracefully closed by remote side. 2025-02-18 02:11:57.879 | Socket (6) | Closed. 2025-02-18 02:11:57.912 | HD Request # 4 | Setting DTC encoding to Binary VLS 2025-02-18 02:11:57.912 | HD Request # 4 | Sending historical data logon request message. 2025-02-18 02:11:57.963 | HD Request # 4 | Requesting historical Daily data starting at 2025-02-04. 2025-02-18 02:11:57.979 | HD Request # 4 | Decompressing data. 2025-02-18 02:11:58.001 | HD Request # 4 | Receiving historical Daily data for EURUSD starting at 2025-02-04. 2025-02-18 02:11:58.001 | HD Request # 4 | Writing historical Daily data to the file EURUSD.dly. 2025-02-18 02:11:58.086 | Socket (3) | CloseSocket call. 2025-02-18 02:11:58.086 | Socket (3) | Shutdown started. Waiting for graceful close. 2025-02-18 02:11:58.087 | Historical data download thread signaled to stop. 2025-02-18 02:11:58.087 | HD Request # 4 | Received 11 Daily data records from 2025-02-04 00:00:00 to 2025-02-18 00:00:00 (15.0 days) and wrote 11 records for EURUSD 2025-02-18 02:11:58.087 | HD Request # 4 | Completion time: 1s. 2025-02-18 02:11:58.087 | HD Request # 4 | Daily data download complete for EURUSD. Unique request ID: 4 2025-02-18 02:11:58.087 | Removing historical data download ID 4. 2025-02-18 02:11:58.087 | 2025-02-18 02:11:58.087 | Triggering next historical data download in queue. 2025-02-18 02:11:58.087 | HD Request # 5 | Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm 2025-02-18 02:11:58.087 | HD Request # 5 | Download start date-time: 2025-02-06 21:04:18.000000. File last date-time: 2025-02-06 21:04:18.733000 2025-02-18 02:11:58.089 | HD Request # 5 | Using server: ds4.sierracharts.com port 10149 2025-02-18 02:11:58.090 | Socket (6) | Creating socket. 2025-02-18 02:11:58.090 | Socket (6) | New receive buffer size: 0 2025-02-18 02:11:58.090 | Socket (6) | Connecting to IP: 64.152.155.113. 2025-02-18 02:11:58.103 | Socket (3) | Socket gracefully closed by remote side. 2025-02-18 02:11:58.103 | Socket (3) | Closed. 2025-02-18 02:11:58.142 | HD Request # 5 | Setting DTC encoding to Binary VLS 2025-02-18 02:11:58.142 | HD Request # 5 | Sending historical data logon request message. 2025-02-18 02:11:58.196 | HD Request # 5 | Requesting Intraday data. Start date-time: 2025-02-06 21:04:18. Record interval: 0. Symbol: EURUSD 2025-02-18 02:11:58.201 | EURUSD[M] Daily #7 | Reloading chart. 2025-02-18 02:11:58.221 | HD Request # 5 | Decompressing data. 2025-02-18 02:11:58.294 | EURUSD[M] Daily #7 | Chart data loading complete. 2025-02-18 02:11:58.309 | HD Request # 5 | Receiving Intraday data for EURUSD starting at 2025-02-06 21:04:18.733000 2025-02-18 02:11:58.427 | HD Request # 5 | Timestamp of first Intraday data file record written: 2025-02-06 21:04:30.121000. 2025-02-18 02:12:03.808 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | Creating socket. Using TLS 1.2. 2025-02-18 02:12:03.808 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | New receive buffer size: 0 2025-02-18 02:12:03.808 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | Connecting to IP: 216.66.0.130. 2025-02-18 02:12:03.883 | Rithmic Direct - DTC | Wrote file: C:\SierraChart\RithmicConnections.json. Size: 81131 2025-02-18 02:12:03.884 | Rithmic Direct - DTC | Processed connection points. Count: 347 2025-02-18 02:12:04.129 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | CloseSocket call. 2025-02-18 02:12:04.129 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | Shutdown started. Waiting for graceful close. 2025-02-18 02:12:04.143 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | Socket gracefully closed by remote side. 2025-02-18 02:12:04.143 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | Closed. 2025-02-18 02:12:05.090 | Socket (6) | CloseSocket call. 2025-02-18 02:12:05.090 | Socket (6) | Shutdown started. Waiting for graceful close. 2025-02-18 02:12:05.091 | Historical data download thread signaled to stop. 2025-02-18 02:12:05.091 | HD Request # 5 | Received 1792724 Intraday data records from 2025-02-06 21:04:18.733000 to 2025-02-18 02:12:04.299000 (11.2 days. Delay: 0.8 seconds) and wrote 1792723 records for EURUSD 2025-02-18 02:12:05.095 | HD Request # 5 | Add time&sales data | Remembered last file record date-time: 2025-02-18 02:12:04.299000 2025-02-18 02:12:05.095 | HD Request # 5 | Completion time: 7s. 2025-02-18 02:12:05.095 | HD Request # 5 | Intraday data download complete for EURUSD. Unique request ID: 5 2025-02-18 02:12:05.095 | Removing historical data download ID 5. 2025-02-18 02:12:05.095 | Real-time Intraday chart data file updates started for EURUSD 2025-02-18 02:12:05.095 | Intraday chart data file opened for EURUSD 2025-02-18 02:12:05.095 | HD Request # 5 | Enabling Intraday chart updating for symbol. 2025-02-18 02:12:05.095 | 2025-02-18 02:12:05.095 | Triggering next historical data download in queue. 2025-02-18 02:12:05.095 | HD Request # 6 | Downloading Intraday chart data for AAPL to the file AAPL.scid. Service: us_equities_utp_cta_exchange.data 2025-02-18 02:12:05.095 | HD Request # 6 | Download start date-time: 2025-02-06 20:49:29.000000. File last date-time: 2025-02-06 20:49:29.103000 2025-02-18 02:12:05.095 | HD Request # 6 | Using server: ds33.sierracharts.com port 10150 2025-02-18 02:12:05.095 | Socket (3) | Creating socket. 2025-02-18 02:12:05.096 | Socket (3) | New receive buffer size: 0 2025-02-18 02:12:05.096 | Socket (3) | Connecting to IP: 69.39.70.245. 2025-02-18 02:12:05.112 | Socket (6) | Socket gracefully closed by remote side. 2025-02-18 02:12:05.112 | Socket (6) | Closed. 2025-02-18 02:12:05.136 | HD Request # 6 | Setting DTC encoding to Binary VLS 2025-02-18 02:12:05.136 | HD Request # 6 | Sending historical data logon request message. 2025-02-18 02:12:05.199 | HD Request # 6 | Requesting Intraday data. Start date-time: 2025-02-06 20:49:29. Record interval: 0. Symbol: AAPL 2025-02-18 02:12:05.216 | HD Request # 6 | Decompressing data. 2025-02-18 02:12:05.295 | HD Request # 6 | Receiving Intraday data for AAPL starting at 2025-02-06 20:49:29.103000 2025-02-18 02:12:05.830 | HD Request # 6 | Timestamp of first Intraday data file record written: 2025-02-06 20:49:29.103002. 2025-02-18 02:12:09.581 | Opened cached Intraday file: C:\SierraChart\Data\EURUSD.scid. Thread ID: 13020 2025-02-18 02:12:15.000 | Socket (3) | CloseSocket call. 2025-02-18 02:12:15.000 | Socket (3) | Shutdown started. Waiting for graceful close. 2025-02-18 02:12:15.000 | Historical data download thread signaled to stop. 2025-02-18 02:12:15.001 | HD Request # 6 | Received 2864138 Intraday data records from 2025-02-06 20:49:29.103000 to 2025-02-14 23:59:59.477000 (8.1 days. Delay: 3.1 days) and wrote 788971 records for AAPL 2025-02-18 02:12:15.007 | HD Request # 6 | Add time&sales data | Remembered last file record date-time: 2025-02-14 23:59:03.948000 2025-02-18 02:12:15.007 | HD Request # 6 | Completion time: 10s. 2025-02-18 02:12:15.007 | HD Request # 6 | Intraday data download complete for AAPL. Unique request ID: 6 2025-02-18 02:12:15.007 | Removing historical data download ID 6. 2025-02-18 02:12:15.007 | Real-time Intraday chart data file updates started for AAPL 2025-02-18 02:12:15.007 | Intraday chart data file opened for AAPL 2025-02-18 02:12:15.007 | HD Request # 6 | Enabling Intraday chart updating for symbol. 2025-02-18 02:12:15.007 | 2025-02-18 02:12:15.007 | No download requests in the queue to start downloads for. 2025-02-18 02:12:15.015 | Socket (3) | Socket gracefully closed by remote side. 2025-02-18 02:12:15.015 | Socket (3) | Closed. |
| [2025-02-18 06:22:35] |
| Sierra_Chart Engineering - Posts: 18778 |
|
What is the symbol of the chart?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-11 17:29:28] |
| Impelj - Posts: 3 |
|
NQH5
|
| [2025-03-11 20:00:12] |
| John - SC Support - Posts: 38653 |
|
We do not see any charts for NQH5 in your log. Additionally, you have many symbols that Rithmic does not like, which creates problems for Rithmic. Refer to the following: Rithmic Trading Platform Service: Frequent Reconnections For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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