Support Board
Date/Time: Fri, 21 Feb 2025 09:39:01 +0000
[Sticky] - Numbers Bars Malfunction/Exception Issue
View Count: 2083
| [2025-02-07 22:09:05] |
| Chris32 - Posts: 60 |
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Something happened after version 2732. It works fine with that version. I use Parallels also. With 2737 I have to use the ARM version for it to work but it's not really an option as I have many custom studies that aren't compatible. Date Time Of Last Edit: 2025-02-07 22:09:37
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| [2025-02-07 22:16:36] |
| Sierra_Chart Engineering - Posts: 18503 |
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In the next version coming out today, you will be able to build your custom studies for ARM 64 using remote build: as I have many custom studies that aren't compatible.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-08 19:00:15] |
| ForgivingComputers.com - Posts: 1012 |
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Mac M4 Mini Test with VMWare Fusion Hosting Windows 11 ARM Pro Sierra Chart Version 2739 Numbers Bar Results 1. SierraChart_ARM64.exe: No issues. 2. SierraChart_64.exe: Exception 2025-02-03 16:21:25.682 | ESH25-CME[M] 1 Min #1 | Numbers Bars | Setting 'Intraday Data Storage Time Unit' to 1 Tick. Will need to re-download data in chart for accuracy ('Edit >> Delete All Data and Download'). *
2025-02-03 16:21:26.002 | ESH25-CME[M] 1 Min #1 | Reloading chart. 2025-02-03 16:21:26.641 | ESH25-CME[M] 1 Min #1 | DrawNumbersBarsGraph exception. 2025-02-03 16:21:26.642 | ESH25-CME[M] 1 Min #1 | Chart data loading complete. 2025-02-03 16:21:26.821 | ESH25-CME[M] 1 Min #1 | DrawNumbersBarsGraph exception. 2025-02-03 16:21:46.955 | ESH25-CME[M] 1 Min #1 | DrawNumbersBarsGraph exception. Windows 11 Pro on Intel x86: No Issues Date Time Of Last Edit: 2025-02-08 19:59:16
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| [2025-02-08 19:20:08] |
| ForgivingComputers.com - Posts: 1012 |
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In the next version coming out today, you will be able to build your custom studies for ARM 64 using remote build.
Thank you for that. Any chance we can get the Build with Visual C++ to also generate ARM code? I have multiple studies that include header files. |
| [2025-02-08 20:40:27] |
| Sierra_Chart Engineering - Posts: 18503 |
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ny chance we can get the Build with Visual C++ to also generate ARM code? We will not spend time on this ourselves. What has to be done is to find an installer that installs the Visual C++ ARM 64 build components. We do not know where to get this from.What we do, is manually install the ARM 64 components in Visual Studio by checking off checkboxes within the Visual studio installer. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-02-08 20:41:22
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| [2025-02-09 16:56:58] |
| User765799 - Posts: 2 |
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I just wanted to chip in but I'm a new user to SC so maybe I'm missing something obvious but for the the numbers bars studies also doesn't load. context; - M3 mac - Parallels (windows 11). - SC 2736 - data package 11 - data service settings (SV) Based on my understand, this should give me the option to use the numbers bars studies on various derivates, including FX. I'm connected I'm adding some screenshots, if this is not relevant to the topic I'll remove my comment and create a separate thread. When I try to add the numbers bars study it goes blank and simply doesn't show anything. Date Time Of Last Edit: 2025-02-09 16:58:05
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| [2025-02-10 01:01:17] |
| Sierra_Chart Engineering - Posts: 18503 |
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You will want to run the ARM 64 version of Sierra Chart from the Sierra Chart installation folder: SierraChart_ARM64.exe First exit from the current instance of Sierra Chart you are running. Then run the above executable from the Sierra Chart installation folder. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-02-10 01:01:35
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| [2025-02-10 09:01:50] |
| grayfrog - Posts: 55 |
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In follow-up, has the ability to add custom studies from 3rd party vendors been built into the ARM64 version yet? I am still not seeing the custom studies I previously had. Or is this something that the 3rd party vendor needs to fix?
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| [2025-02-10 09:06:27] |
| Sierra_Chart Engineering - Posts: 18503 |
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The third-party developer needs to generate, the ARM version which they can do on the latest version of Sierra Chart through Analysis >> Build Custom Studies DLL. Once they do that, they just need to add that ARM 64 file to the files to distribute associated with their Custom Studies DLL name. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-10 16:08:15] |
| User765799 - Posts: 2 |
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I just wanted to give an update, it seems that the numbers bars study is now loading on my chart (before it was blank). Specs before: - M3 mac - Parallels (windows 11). - SC 2736 - data package 11 - data service settings (SV) Specs after: - M3 mac - Parallels (windows 11). - SC 2739 - data package 11 - data service settings (SV) -> application opened via ARM64 PS: I'm very new to SC so I think I just need to customise my numbers bars to make it readable. It loads, that's what I know, and it didn't load before. |
 Screenshot 2025-02-10 at 17.05.52.png / V - Attached On 2025-02-10 16:07:37 UTC - Size: 384.16 KB - 71 views |
| [2025-02-10 16:57:15] |
| grayfrog - Posts: 55 |
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If a 3rd party vendor makes an X64 custom study, what does it take to convert it to ARM64? Is this something difficult for a developer?
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| [2025-02-10 17:10:20] |
| ForgivingComputers.com - Posts: 1012 |
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If a 3rd party vendor makes an X64 custom study, what does it take to convert it to ARM64? Is this something difficult for a developer?
It was more difficult before the Remote Build feature was updated to do the builds with one click. Now most of studies I have created can be rebuilt for ARM with no changes. Studies that use #include statements to incorporate C++ Header files need to be built with Visual Studio, which is the more difficult way. |
| [2025-02-11 19:32:39] |
| User187072 - Posts: 1 |
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hello how are you/ i make a new trail account first time but when i add number bars study ny chart become totally blank can you solve this issue?Thanks |
| [2025-02-11 19:48:31] |
| Sierra_Chart Engineering - Posts: 18503 |
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What is the exact symbol of the chart? We need to know that.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-12 15:35:07] |
| r4ved4ve - Posts: 6 |
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How do I transfer all my markups on the chart from regular version to ARM?
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| [2025-02-12 16:04:18] |
| Sierra_Chart Engineering - Posts: 18503 |
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There is nothing you need to do regarding this. There is nothing to transfer. You just simply run the ARM executable and that is all. There is nothing to transfer. There are no changes like this at all. Instructions: Software Download: Using ARM Version for Apple M-series CPUs Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-13 00:35:24] |
| r4ved4ve - Posts: 6 |
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I opened the ARM version, and anything I ever drew on the charts is not shown up: like boxes, lines, price retracements, and anything else that can be found under "Tools" menu. And I'm looking at exactly same charts within the same chartbooks I'm working with in the normal version. This is a minor issue, but still would be nice to have those things displayed instead of redrawing them. Also, I don't know what happens if I draw something and save it in ARM, and then open in the normal version. The footprints work though, which I'm happy about and grateful for. Thanks! |
| [2025-02-13 06:25:10] |
| Sierra_Chart Engineering - Posts: 18503 |
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We do not know why this is an issue: and anything I ever drew on the charts is not shown up: like boxes, lines, price retracements, and anything else that can be found under "Tools" menu. And I'm looking at exactly same charts within the same chartbooks I'm working with in the normal version.
It does not make technical sense to us. Check to see that they are in the Manage Chart Drawings Window: Chart Drawing Tools: Manage Chart Drawings You will see them, in the standard version as well: . Also, I don't know what happens if I draw something and save it in ARM, and then open in the normal version.
There is no technical reason why this would be a problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-13 15:38:18] |
| r4ved4ve - Posts: 6 |
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My chart drawings are now shown in ARM version. I don't know what happened. Thank you. However, now my DPL is always 0 now. It has happened to me multiple times before, and I was able to solve it by resetting time, and using this page overall: Help With Daily Profit/Loss Value But now, nothing seems to help, no matter what time I am setting, it just shows 0.00P Trade Activity Log window also shows zeros in all columns and lines. Although all settings seem to be correct. And trades actually happened. I attached recording from switching between 2 versions of Sierra. One of them (ARM) shows only P/L, another (regular version) - shows both P/L and DPL Date Time Of Last Edit: 2025-02-13 16:07:07
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 Screen Recording 2025-02-13 080210.mp4 - Attached On 2025-02-13 16:05:01 UTC - Size: 760.05 KB - 24 views |
| [2025-02-13 16:06:34] |
| Sierra_Chart Engineering - Posts: 18503 |
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Regarding post #43, this needs to be posted in another thread. Use the Trade Activity Log to view the order fills, that would be part of the Daily Profit/Loss: Trade Activity Log This is the first step to make sure that you have them. And then if they exist, there is no reason why a chart will not be loading them as long as the associated settings are correct. Everything is well documented here: Help With Daily Profit/Loss Value We will not be looking at any screen recording. As a matter of policy we will not do that: Support Board Posting Information: Do Not Post Videos Unless Requested! Any further questions start a separate thread for this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-02-13 16:07:28
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| [2025-02-13 16:10:23] |
| r4ved4ve - Posts: 6 |
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Hi! Thank you for reply. They do not exist, I updated my post. What would be the next steps? Thanks! |
| [2025-02-13 16:16:16] |
| John - SC Support - Posts: 38101 |
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r4ved4ve: Please start a new thread for your issue. This is a Sticky thread about issues with Numbers Bars and MAC computers. Your post is not related and needs to be on its own. Refer to the following: Support Board Posting Information: How to Post a Message for Support We will not reply any further to entries made in this thread that are not related to this threads purpose (Numbers Bars with a MAC computer). For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-13 16:20:55] |
| seandunaway - Posts: 331 |
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@r4ved4ve, what arm device are you using? it's interesting that the issues you're experiencing have to do with reading data from files and i wonder if there's an endianness issue with how sc is reading data between the two architectures? if i recall the arm spec can operate both big and little endian
Date Time Of Last Edit: 2025-02-13 16:23:14
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| [2025-02-13 16:34:22] |
| Sierra_Chart Engineering - Posts: 18503 |
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Make certain they do not actually exist: Trade Activity Log: Determining Existence of Trade Activity through Files If they do not exist then they do not exist. That is not something we help with. You are using Rithmic, and they simply are not available and we will not help with this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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