Support Board
Date/Time: Wed, 19 Mar 2025 02:33:33 +0000
chart not moving
View Count: 129
| [2025-02-05 18:20:25] |
| jasminequan - Posts: 2 |
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Hello, i have problem with my chart not moving. I already translate symbol. but everytime i did that, i will update and it just stopped moving. I opened Sierra on different computer and it works fine. Can you please kindly help me out? please see attached thank you!
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 hgfdsfdghfhf.PNG / V - Attached On 2025-02-05 18:20:21 UTC - Size: 111.5 KB - 35 views |
| [2025-02-05 18:26:29] |
| John - SC Support - Posts: 38782 |
|
Please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-05 19:06:18] |
| jasminequan - Posts: 2 |
|
Hello, hopefully this is what we needed 2025-02-05 19:03:08.645 | Trade activity files set size: 9 2025-02-05 19:03:08.690 | Created the DTC Protocol server. 2025-02-05 19:03:08.691 | DTC Protocol Server listening on port 11099. 2025-02-05 19:03:08.691 | Reading Internal Order ID file. 2025-02-05 19:03:08.693 | Reading Trade Orders file. 2025-02-05 19:03:08.695 | Reading Trade Positions file. 2025-02-05 19:03:08.696 | Reading Trade Account Data files. 2025-02-05 19:03:08.697 | Software version: 2726 64-bit 2025-02-05 19:03:08.697 | Primary Thread ID: 9304 2025-02-05 19:03:08.697 | Usage end date: 2025-04-22 2025-02-05 19:03:08.697 | Enabled for: Sierra Chart Historical Data Service. 2025-02-05 19:03:08.697 | Enabled for: Denali Real-Time Exchange Data Feed. 2025-02-05 19:03:08.697 | Enabled for: Delayed Denali Exchange Data Feed. 2025-02-05 19:03:08.697 | Enabled for exchange2: CME 2025-02-05 19:03:08.697 | Allow Support for Sierra Chart Data Feeds is enabled. 2025-02-05 19:03:08.697 | Current selected Data/Trading service: SC Data - All Services 2025-02-05 19:03:08.697 | Custom symbol settings values: enabled 2025-02-05 19:03:08.697 | Chart Update Interval: 400 2025-02-05 19:03:08.697 | Intraday Data Storage Time Unit: 0 2025-02-05 19:03:08.697 | Time Zone: +00:00:00 (UTC+00) 2025-02-05 19:03:08.697 | 2025-02-05 19:03:08 Local computer time in UTC 2025-02-05 19:03:08.697 | 2025-02-05 19:03:08 Local computer time in SC Time Zone 2025-02-05 19:03:08.697 | 2025-02-05 19:03:08 Server time in UTC 2025-02-05 19:03:08.697 | Local computer UTC time and Server UTC time difference: 0 seconds. 2025-02-05 19:03:08.697 | Program path: C:\SierraChart\ 2025-02-05 19:03:08.697 | Data Files path: C:\SierraChart\Data\ 2025-02-05 19:03:08.697 | OS Version Number: 10.0 2025-02-05 19:03:08.697 | Locale Setting: C 2025-02-05 19:03:08.697 | DLLs: UserContributedStudies_64.dll 2025-02-05 19:03:08.697 | Allowed protected custom studies: 2025-02-05 19:03:08.697 | Crash reporter started: true 2025-02-05 19:03:08.697 | 2025-02-05 19:03:08.708 | Created the DTC Protocol historical data server. 2025-02-05 19:03:08.708 | HD Server Manager | Listening on port 11098. 2025-02-05 19:03:08.709 | Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. 2025-02-05 19:03:08.752 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2025-02-05 19:03:08.823 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2025-02-05 19:03:08.823 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2025-02-05 19:03:08.974 | Received 5 login tokens. 2025-02-05 19:03:09.494 | Symbol settings MD5 received. Request ID: 1. 2025-02-05 19:03:09.494 | Symbol settings are up-to-date for scdataallservices. 2025-02-05 19:03:11.210 | Requested user files to download. 2025-02-05 19:03:13.208 | 2025-02-05 19:03:13.209 | SC Data - All Services | Connected to server complete. 2025-02-05 19:03:13.209 | No download requests in the queue to start downloads for. | Number times message added: 3 2025-02-05 19:03:16.425 | Files to Open on Startup | Opening file: NQ NEW.Cht 2025-02-05 19:03:16.457 | NQH25-CME [CB] 15 Min #2 | Reloading chart. 2025-02-05 19:03:16.458 | Starting DelayedDownloadMonitoringTimer 2025-02-05 19:03:16.458 | Starting HDTimeoutTimer 2025-02-05 19:03:16.458 | Added historical Intraday data request for NQH25-CME to the queue. 2025-02-05 19:03:16.458 | Triggering next historical data download in queue. 2025-02-05 19:03:16.466 | NQH25-CME [CB] 15 Min #2 | Waiting for historical downloads to complete with the IDs: 1, 2025-02-05 19:03:16.532 | NQH25-CME [CB] Delta 5v #3 | Reloading chart. 2025-02-05 19:03:16.540 | NQH25-CME [CB] Delta 5v #3 | Waiting for historical downloads to complete with the IDs: 1, 2025-02-05 19:03:16.549 | Loading DLL: C:\SierraChart\Data\UserContributedStudies.dll (UserContributedStudies_64.dll). Handle: 7ffa49e50000 2025-02-05 19:03:16.554 | NQH25-CME [CB] 1 Min #4 | Reloading chart. 2025-02-05 19:03:16.561 | NQH25-CME [CB] 1 Min #4 | Waiting for historical downloads to complete with the IDs: 1, 2025-02-05 19:03:16.566 | NQH25-CME Delta 2v #5 | Reloading chart. 2025-02-05 19:03:16.578 | NQH25-CME [CB] Delta 5v #1 | Reloading chart. 2025-02-05 19:03:16.585 | NQH25-CME [CB] Delta 5v #1 | Waiting for historical downloads to complete with the IDs: 1, 2025-02-05 19:03:16.590 | NQH25-CME [CBV] 10 Sec #6 | Reloading chart. 2025-02-05 19:03:16.592 | NQH25-CME [CBV] 10 Sec #6 | Performing continuous chart historical Daily data download for symbol NQH25-CME starting at last date in file. 2025-02-05 19:03:16.592 | Starting DelayedDownloadMonitoringTimer 2025-02-05 19:03:16.592 | Starting HDTimeoutTimer 2025-02-05 19:03:16.592 | Added historical Daily data request for NQH25-CME to the queue. 2025-02-05 19:03:16.592 | Triggering next historical data download in queue. 2025-02-05 19:03:16.598 | NQH25-CME [CBV] 10 Sec #6 | Waiting for historical downloads to complete with the IDs: 1, 2, 2025-02-05 19:03:16.605 | Mapping NQH25-CME to NQH25. Service code: cme 2025-02-05 19:03:16.605 | Using symbol data fast lookup vector 2025-02-05 19:03:16.605 | HD Request # 1 | Downloading Intraday chart data for NQH25-CME to the file NQH25-CME.scid. Service: cme 2025-02-05 19:03:16.606 | HD Request # 1 | Download start date-time: 2025-02-05 14:44:58.000000. File last date-time: 2025-02-05 14:44:58.226000 2025-02-05 19:03:16.606 | HD Request # 1 | Using server: ds28.sierracharts.com port 10150 2025-02-05 19:03:16.606 | Socket (1) | Creating socket. 2025-02-05 19:03:16.606 | Socket (1) | New receive buffer size: 0 2025-02-05 19:03:16.606 | Socket (1) | Connecting to IP: 67.214.125.5. 2025-02-05 19:03:16.609 | HD Request # 2 | Downloading Historical Daily chart data for NQH25-CME. Starting date: 2025-01-31. Service: scdataallservices 2025-02-05 19:03:16.644 | Denali Data Feed | Starting real-time market data updates for: NQH25-CME (NQH25). ID: 1 Service code: cme 2025-02-05 19:03:16.644 | Denali Data Feed | Connecting to the server ds26.sierracharts.com. Port 443 2025-02-05 19:03:16.644 | Denali Data Feed | Requesting security definition data for: NQH25-CME (NQH25). ID: 1 2025-02-05 19:03:16.644 | Requesting market depth updates for: NQH25-CME if supported. NumLevels=100 2025-02-05 19:03:16.666 | DTC Client socket (3) | Creating socket. 2025-02-05 19:03:16.666 | DTC Client socket (3) | New receive buffer size: 0 2025-02-05 19:03:16.666 | DTC Client socket (3) | Connecting to IP: 64.152.155.17. 2025-02-05 19:03:16.740 | Denali Data Feed | Network connection to server complete. 2025-02-05 19:03:16.740 | Denali Data Feed | Starting socket receive thread. 2025-02-05 19:03:16.740 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2025-02-05 19:03:16.755 | HD Request # 1 | Setting DTC encoding to Binary VLS 2025-02-05 19:03:16.755 | HD Request # 1 | Sending historical data logon request message. 2025-02-05 19:03:16.825 | Denali Data Feed | Setting DTC encoding to Binary VLS 2025-02-05 19:03:16.825 | Denali Data Feed | Sending logon request message. 2025-02-05 19:03:16.875 | HD Request # 1 | Requesting Intraday data. Start date-time: 2025-02-05 14:44:58. Record interval: 0. Symbol: NQH25 2025-02-05 19:03:16.944 | HD Request # 1 | Decompressing data. 2025-02-05 19:03:17.016 | HD Request # 2 | Requesting historical Daily data for NQH25 starting at 2025-01-30. SC External HD service. 2025-02-05 19:03:17.103 | HD Request # 1 | Receiving Intraday data for NQH25-CME starting at 2025-02-05 14:44:58.226000 2025-02-05 19:03:17.245 | Denali Data Feed | Received logon response. 2025-02-05 19:03:17.245 | Denali Data Feed | Server Name: RealTimeServer. 2025-02-05 19:03:17.245 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2025-02-05 19:03:17.245 | Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 2025-02-05 19:03:17.245 | Denali Data Feed | Failed connections: 1 2025-02-05 19:03:17.245 | Denali Data Feed | Waiting for socket receive thread to end 2025-02-05 19:03:17.245 | DTC Client socket (3) | CloseSocket call. 2025-02-05 19:03:17.245 | DTC Client socket (3) | Shutdown started. Waiting for graceful close. 2025-02-05 19:03:17.245 | Denali Data Feed | Disconnected from the server. 2025-02-05 19:03:17.245 | Denali Data Feed | Data feed disconnected. Will reconnect in 60 seconds. 2025-02-05 19:03:17.247 | HD Request # 1 | Timestamp of first Intraday data file record written: 2025-02-05 14:44:58.968000. 2025-02-05 19:03:17.315 | DTC Client socket (3) | Socket gracefully closed by remote side. 2025-02-05 19:03:17.315 | DTC Client socket (3) | Closed. 2025-02-05 19:03:17.362 | HD Request # 2 | Receiving historical Daily data for NQH25-CME starting at 2025-01-31. 2025-02-05 19:03:17.363 | HD Request # 2 | Writing historical Daily data to the file NQH25-CME.dly. 2025-02-05 19:03:17.364 | HD Request # 2 | Bytes received: 245 2025-02-05 19:03:17.364 | HD Request # 2 | Received 4 Daily data records from 2025-01-31 00:00:00 to 2025-02-04 00:00:00 (5.0 days) and wrote 3 records for NQH25-CME 2025-02-05 19:03:17.365 | HD Request # 2 | Completion time: 1s. 2025-02-05 19:03:17.365 | HD Request # 2 | Daily data download complete for NQH25-CME. Unique request ID: 2 2025-02-05 19:03:17.365 | Removing historical data download ID 2. 2025-02-05 19:03:17.365 | 2025-02-05 19:03:17.365 | No download requests in the queue to start downloads for. 2025-02-05 19:03:17.402 | Loading market depth data. 2025-02-05 19:03:17.422 | Loaded depth data records for NQH25-CME 2025-02-05 from 2025-02-04 21:33:01.052000 to 2025-02-04 22:08:06.343203. 2025-02-05 19:03:17.423 | NQH25-CME[M] Delta 2v #5 | StartDateTimeForLoadingOrderFills: 00:00:00 2025-02-05 19:03:17.448 | NQH25-CME[M] Delta 2v #5 | Chart data loading complete. 2025-02-05 19:03:17.483 | NQH25-CME[M] Delta 2v #5 | Reloading chart. 2025-02-05 19:03:17.835 | Socket (1) | CloseSocket call. 2025-02-05 19:03:17.835 | Socket (1) | Shutdown started. Waiting for graceful close. 2025-02-05 19:03:17.835 | Historical data download thread signaled to stop. 2025-02-05 19:03:17.835 | HD Request # 1 | Received 229001 Intraday data records from 2025-02-05 14:44:58.226000 to 2025-02-05 19:03:16.045000 (4.3 hours. Delay: 1.8 seconds) and wrote 229000 records for NQH25-CME 2025-02-05 19:03:17.836 | HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2025-02-05 19:03:16.045000 2025-02-05 19:03:17.836 | HD Request # 1 | Completion time: 1s. 2025-02-05 19:03:17.836 | HD Request # 1 | Intraday data download complete for NQH25-CME. Unique request ID: 1 2025-02-05 19:03:17.836 | Removing historical data download ID 1. 2025-02-05 19:03:17.836 | Real-time Intraday chart data file updates started for NQH25-CME 2025-02-05 19:03:17.836 | Intraday chart data file opened for NQH25-CME 2025-02-05 19:03:17.836 | HD Request # 1 | Enabling Intraday chart updating for symbol. 2025-02-05 19:03:17.836 | 2025-02-05 19:03:17.836 | No download requests in the queue to start downloads for. 2025-02-05 19:03:17.836 | Historical data for NQH25-CME is delayed because connection to main data feed is not present. Current data will be received upon connection. 2025-02-05 19:03:17.848 | NQH25-CME [CBV] 10 Sec #6 | Download is complete for all contract months in chart. Proceeding with data load. 2025-02-05 19:03:17.849 | NQH25-CME [CBV] 10 Sec #6 | Reloading chart. 2025-02-05 19:03:17.851 | NQH25-CME [CB] Delta 5v #1 | Download is complete for all contract months in chart. Proceeding with data load. 2025-02-05 19:03:17.865 | NQH25-CME [CB] Delta 5v #1 | Reloading chart. 2025-02-05 19:03:17.868 | NQH25-CME [CB] 15 Min #2 | Download is complete for all contract months in chart. Proceeding with data load. 2025-02-05 19:03:17.869 | NQH25-CME [CB] 15 Min #2 | Reloading chart. 2025-02-05 19:03:17.870 | NQH25-CME [CB] Delta 5v #3 | Download is complete for all contract months in chart. Proceeding with data load. 2025-02-05 19:03:17.871 | NQH25-CME [CB] Delta 5v #3 | Reloading chart. 2025-02-05 19:03:17.873 | NQH25-CME [CB] 1 Min #4 | Download is complete for all contract months in chart. Proceeding with data load. 2025-02-05 19:03:17.874 | NQH25-CME [CB] 1 Min #4 | Reloading chart. 2025-02-05 19:03:17.891 | NQH25-CME [CBV] 10 Sec #6 | Reloading chart. 2025-02-05 19:03:17.906 | Socket (1) | Socket gracefully closed by remote side. 2025-02-05 19:03:17.906 | Socket (1) | Closed. 2025-02-05 19:03:17.913 | NQH25-CME [CB] Delta 5v #3 | Reloading chart. 2025-02-05 19:03:17.923 | NQH25-CME [CB] 15 Min #2 | Reloading chart. 2025-02-05 19:03:17.935 | NQH25-CME [CB] Delta 5v #1 | Reloading chart. 2025-02-05 19:03:17.950 | NQH25-CME [CB] 1 Min #4 | Reloading chart. 2025-02-05 19:03:18.314 | NQH25-CME [CBV][M] 10 Sec #6 | Chart data loading complete. 2025-02-05 19:03:18.325 | NQH25-CME [CBV][M] 10 Sec #6 | Reloading chart. 2025-02-05 19:03:18.429 | Loading market depth data. 2025-02-05 19:03:18.447 | Loaded depth data records for NQH25-CME 2025-02-05 from 2025-02-04 21:33:01.052000 to 2025-02-04 22:08:06.343203. 2025-02-05 19:03:18.448 | NQH25-CME[M] Delta 2v #5 | StartDateTimeForLoadingOrderFills: 00:00:00 2025-02-05 19:03:18.495 | NQH25-CME[M] Delta 2v #5 | Chart data loading complete. 2025-02-05 19:03:18.533 | NQH25-CME [CB][M] 15 Min #2 | Chart data loading complete. 2025-02-05 19:03:18.758 | NQH25-CME [CBV][M] 10 Sec #6 | Chart data loading complete. 2025-02-05 19:03:18.793 | Loading market depth data. 2025-02-05 19:03:18.803 | Loaded depth data records for NQH25-CME 2025-02-05 from 2025-02-04 21:33:01.052000 to 2025-02-04 22:08:06.343203. 2025-02-05 19:03:18.811 | NQH25-CME [CB][M] Delta 5v #1 | StartDateTimeForLoadingOrderFills: 00:00:00 2025-02-05 19:03:19.236 | NQH25-CME [CB][M] Delta 5v #1 | Chart data loading complete. 2025-02-05 19:03:19.636 | NQH25-CME [CB][M] Delta 5v #3 | StartDateTimeForLoadingOrderFills: 00:00:00 2025-02-05 19:03:20.038 | NQH25-CME [CB][M] Delta 5v #3 | Chart data loading complete. 2025-02-05 19:03:20.601 | Loading market depth data. 2025-02-05 19:03:20.608 | Loaded depth data records for NQH25-CME 2025-02-05 from 2025-02-04 21:33:01.052000 to 2025-02-04 21:53:43.971000. 2025-02-05 19:03:20.609 | NQH25-CME [CB][M] 1 Min #4 | StartDateTimeForLoadingOrderFills: 00:00:00 2025-02-05 19:03:20.877 | NQH25-CME [CB][M] 1 Min #4 | Chart data loading complete. 2025-02-05 19:03:21.136 | NQH25-CME [CB][M] 1 Min #4 | Reloading chart. 2025-02-05 19:03:23.692 | Loading market depth data. 2025-02-05 19:03:23.699 | Loaded depth data records for NQH25-CME 2025-02-05 from 2025-02-04 21:33:01.052000 to 2025-02-04 21:53:43.971000. 2025-02-05 19:03:23.700 | NQH25-CME [CB][M] 1 Min #4 | StartDateTimeForLoadingOrderFills: 00:00:00 2025-02-05 19:03:23.955 | NQH25-CME [CB][M] 1 Min #4 | Chart data loading complete. 2025-02-05 19:03:37.782 | Saved Chartbook: NQ NEW.Cht. Time: 0.0062 seconds. 2025-02-05 19:04:17.236 | Denali Data Feed | Connecting to the server ds28.sierracharts.com. Port 10048 2025-02-05 19:04:17.237 | DTC Client socket (1) | Creating socket. 2025-02-05 19:04:17.237 | DTC Client socket (1) | New receive buffer size: 0 2025-02-05 19:04:17.237 | DTC Client socket (1) | Connecting to IP: 67.214.125.5. 2025-02-05 19:04:17.308 | Denali Data Feed | Network connection to server complete. 2025-02-05 19:04:17.308 | Denali Data Feed | Starting socket receive thread. 2025-02-05 19:04:17.308 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2025-02-05 19:04:17.400 | Denali Data Feed | Setting DTC encoding to Binary VLS 2025-02-05 19:04:17.400 | Denali Data Feed | Sending logon request message. 2025-02-05 19:04:17.836 | Denali Data Feed | Received logon response. 2025-02-05 19:04:17.836 | Denali Data Feed | Server Name: RealTimeServer. 2025-02-05 19:04:17.836 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2025-02-05 19:04:17.836 | Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 2025-02-05 19:04:17.836 | Denali Data Feed | Failed connections: 2 2025-02-05 19:04:17.836 | Denali Data Feed | Waiting for socket receive thread to end 2025-02-05 19:04:17.836 | DTC Client socket (1) | CloseSocket call. 2025-02-05 19:04:17.836 | Denali Data Feed | Disconnected from the server. 2025-02-05 19:04:17.836 | Denali Data Feed | Data feed disconnected. Will reconnect in 60 seconds. 2025-02-05 19:04:17.836 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2025-02-05 19:04:17.906 | DTC Client socket (1) | Socket gracefully closed by remote side. 2025-02-05 19:04:17.906 | DTC Client socket (1) | Closed. 2025-02-05 19:04:38.157 | NQH25-CME Daily #1 | Reloading chart. 2025-02-05 19:04:38.168 | NQH25-CME Daily #1 | Chart data loading complete. 2025-02-05 19:04:43.727 | NQH25-CME 1 Min #2 | Reloading chart. 2025-02-05 19:04:45.186 | NQH25-CME[M] 1 Min #2 | Chart data loading complete. 2025-02-05 19:05:07.533 | File >> Disconnect selected. 2025-02-05 19:05:07.533 | DTC Client socket (0) | CloseSocket call. 2025-02-05 19:05:07.533 | Denali Data Feed | Disconnected from the server. 2025-02-05 19:05:07.533 | SC Data - All Services | Disconnected. |
| [2025-02-05 23:16:24] |
| John - SC Support - Posts: 38782 |
|
The following is the issue: Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2
You are setup to get the data to only 1 computer at a time, but you have two computers both trying to access the data. Therefore, only one of them can get the data. Refer to the following: Denali Exchange Data Feed: Denali Exchange Data Feed on Two Computers Simultaneously For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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