Support Board
Date/Time: Tue, 22 Apr 2025 02:24:34 +0000
Data feed issues
View Count: 187
| [2025-02-05 13:52:07] |
| Magnum Trades - Posts: 8 |
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Hello I’m assuming the problem that I’m having is a data feed issue. I can connect to Denali with Teton order routing but the price cuts off and stops moving around 01:20am est. I try to connect to rithmic and it doesn’t connect at all charts will load but continues to say connecting and some with the price movement cut off time. What could I do to remedy this. Thanks
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| [2025-02-05 14:02:56] |
| cesium - Posts: 129 |
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rithmic connection issue is known by support, they have contacted rithmic, its a rithmic issue the delani problem Im experiencing also, I can connect to denali teton, but no updates on price, and delay counter not showing tried updating to latest version, and gets stuck on http request |
| [2025-02-05 14:57:40] |
| Sierra_Chart Engineering - Posts: 19290 |
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If you are connecting to Teton order routing but the charts are not updating it means the symbols are not correct. You need to translate them with this Edit menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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