Support Board
Date/Time: Tue, 22 Apr 2025 02:24:35 +0000
Cannot Connect
View Count: 135
| [2025-02-05 12:59:02] |
| User761435 - Posts: 1 |
|
I cannot connect. I have made sure that my Data Trade service settings are correct. Please see the error message below. 2025-02-05 06:54:05.732 | 2025-02-05 06:54:05.734 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2025-02-05 06:54:05.734 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50528 2025-02-05 06:54:05.735 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 2025-02-05 06:54:05.746 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2025-02-05 06:54:05.746 | DTC Client socket (1) | New receive buffer size: 0 2025-02-05 06:54:05.746 | DTC Client socket (1) | Connecting to IP: 216.57.156.163. 2025-02-05 06:54:25.798 | HTTPS connection ID:6 to downloads.rithmic.com:443 for request ID:6 (2) | Creating socket. Using TLS 1.2. 2025-02-05 06:54:25.798 | HTTPS connection ID:6 to downloads.rithmic.com:443 for request ID:6 (2) | New receive buffer size: 0 2025-02-05 06:54:25.798 | HTTPS connection ID:6 to downloads.rithmic.com:443 for request ID:6 (2) | Connecting to IP: 216.66.0.130. 2025-02-05 06:54:26.041 | Rithmic Direct - DTC | Wrote file: C:\SierraChart\RithmicConnections.json. Size: 81131 2025-02-05 06:54:26.042 | Rithmic Direct - DTC | Processed connection points. Count: 347 2025-02-05 06:54:26.042 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-02-05 06:54:26.042 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-02-05 06:54:26.049 | DTC Client socket (1) | CloseSocket call. 2025-02-05 06:54:26.049 | Rithmic Direct - DTC | Disconnected. 2025-02-05 06:54:26.049 | DTC Client socket (1) | Closed. 2025-02-05 06:54:26.290 | HTTPS connection ID:6 to downloads.rithmic.com:443 for request ID:6 (2) | CloseSocket call. 2025-02-05 06:54:26.290 | HTTPS connection ID:6 to downloads.rithmic.com:443 for request ID:6 (2) | Shutdown started. Waiting for graceful close. 2025-02-05 06:54:26.330 | HTTPS connection ID:6 to downloads.rithmic.com:443 for request ID:6 (2) | Socket gracefully closed by remote side. 2025-02-05 06:54:26.331 | HTTPS connection ID:6 to downloads.rithmic.com:443 for request ID:6 (2) | Closed. |
| [2025-02-05 16:44:24] |
| John - SC Support - Posts: 39395 |
|
Rithmic is having issues today. They have been informed.
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