Support Board
Date/Time: Fri, 14 Mar 2025 12:40:32 +0000
Paid for comex live data but still getting delayed data
View Count: 177
| [2025-02-04 15:21:41] |
| User175124 - Posts: 6 |
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Hi i have paid for comex live data feed on 31 on January but am still getting delayed data feed
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| [2025-02-04 15:44:53] |
| Sierra_Chart Engineering - Posts: 18778 |
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You need to activate the COMEX exchange here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Either the one that provides top of book data only, or provides a full market depth. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-04 15:48:40] |
| User175124 - Posts: 6 |
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I have already done this on 31 of January but now it says data feed is expired on 31 of January. And i need to pay13 USD again to activate it. Thats the problem why would i pay again?
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| [2025-02-04 15:51:44] |
| Sierra_Chart Engineering - Posts: 18778 |
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You pay exchange fees in full, each month. No matter when they are activated. Refer to: Denali Exchange Data Feed: Supported Exchanges (Exchange Fees) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-04 16:05:23] |
| User175124 - Posts: 6 |
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Ohh really i didnt new that to be honest otherwise why would i activate it on very last day of the month. Is there any that you can do under your end as its bit unfair for me as my payment will go in waste. Thanks |
| [2025-02-04 16:25:31] |
| Sierra_Chart Engineering - Posts: 18778 |
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Absolutely not: Is there any that you can do under your end as its bit unfair for me as my payment will go in waste.
We are bound by CME rules. This is not under our control. And you need to contact the exchange regarding fairness. However, they could care less. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-02-04 16:25:46
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| [2025-02-04 21:22:33] |
| User175124 - Posts: 6 |
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Thanks So I need to be careful regarding the data exchange fee fees I have to pay at the start of the month not in between or at the end. |
| [2025-02-04 22:25:38] |
| John - SC Support - Posts: 38653 |
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This is stated in a few places, but refer to the following for a rundown of the rules: Denali Exchange Data Feed: Changing Denali Exchange Data Feed Exchange Selections For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-04 23:21:42] |
| Sierra_Chart Engineering - Posts: 18778 |
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And when you activate an exchange, you are given a very clear prompt telling you the cost at the time when activating it and the cost for the next month.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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