Support Board
Date/Time: Thu, 13 Mar 2025 19:51:55 +0000
Rithmic Connection successfull but Sierrachart is not drawing on Chart
View Count: 188
| [2025-02-04 13:33:41] |
| User926731 - Posts: 9 |
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Ladies and Gentlemen, Despite the successful connection to my AMP account and an activated Rithmic subscription, Sierrachart does not show me any data in the chart. Can you tell me if there is a solution to this problem? Yesterday evening everything was running smoothly in Sierrachart. Thank you very much |
| [2025-02-04 16:00:10] |
| Sierra_Chart Engineering - Posts: 18772 |
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Activate the exchanges that you need here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliExchangeDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-02-04 16:00:21
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| [2025-02-04 16:47:03] |
| John - SC Support - Posts: 38640 |
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First, you need to fill out the agreements at the following link: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements Then after the agreements have been accepted, you can activate the exchange(s) you want as specified above. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-04 17:03:41] |
| User926731 - Posts: 9 |
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Ladies and Gentlemen, I have confirmed the stock exchange forms. Since I pay monthly Rithmic fees to AMP Futures, I wonder why I should now pay Denali in Sierra for "another" 39 dollars? The Sierrachart application is still working. I get a connection but no drawing on the chart. According to AMP I get the following message from support: We see that you are good on our end, enabled for Rithmic/CBOT L2, if you are having trouble bring up chart functions on sierra charts, you will need to contact them directly, they handle all billing, and support for their platform Translated with DeepL.com (free version) |
| [2025-02-04 19:25:08] |
| User926731 - Posts: 9 |
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Heres the log "before" loading my Chartbook. 2025-02-04 20:21:46.120 | Software version: 2735 64-bit 2025-02-04 20:21:46.120 | Primary Thread ID: 8732 2025-02-04 20:21:46.120 | Usage end date: 2025-03-06 2025-02-04 20:21:46.120 | Enabled for: Advanced Features 2. 2025-02-04 20:21:46.120 | Enabled for: Sierra Chart Historical Data Service. 2025-02-04 20:21:46.120 | Enabled for: Denali Real-Time Exchange Data Feed. 2025-02-04 20:21:46.120 | Enabled for: Delayed Denali Exchange Data Feed. 2025-02-04 20:21:46.120 | Allow Support for Sierra Chart Data Feeds is enabled. 2025-02-04 20:21:46.120 | Current selected Data/Trading service: Rithmic Direct - DTC 2025-02-04 20:21:46.120 | Custom symbol settings values: enabled 2025-02-04 20:21:46.120 | Chart Update Interval: 500 2025-02-04 20:21:46.120 | Intraday Data Storage Time Unit: 0 2025-02-04 20:21:46.120 | Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) 2025-02-04 20:21:46.120 | 2025-02-04 19:21:46 Local computer time in UTC 2025-02-04 20:21:46.120 | 2025-02-04 20:21:46 Local computer time in SC Time Zone 2025-02-04 20:21:46.120 | 2025-02-04 19:21:34 Server time in UTC 2025-02-04 20:21:46.120 | Local computer UTC time and Server UTC time difference: 4 seconds. 2025-02-04 20:21:46.120 | Program path: D:\Sierra_Charts\ 2025-02-04 20:21:46.120 | Data Files path: D:\Sierra_Charts\Data\ 2025-02-04 20:21:46.120 | OS Version Number: 6.1 2025-02-04 20:21:46.120 | Locale Setting: C 2025-02-04 20:21:46.121 | Crash reporter started: true 2025-02-04 20:21:46.121 | | Number times message added: 1 2025-02-04 20:21:48.118 | Rithmic Direct - DTC | Using server connection: Rithmic 01-Frankfurt-Non-Aggregated 2025-02-04 20:21:48.118 | Rithmic Direct - DTC | Trading server address/port: rsc-de.rithmic.com:40809 2025-02-04 20:21:48.118 | Rithmic Direct - DTC | Connecting to the server rsc-de.rithmic.com. Port 40809 2025-02-04 20:21:48.248 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2025-02-04 20:21:48.248 | DTC Client socket (1) | New receive buffer size: 0 2025-02-04 20:21:48.248 | DTC Client socket (1) | Connecting to IP: 184.104.190.18. 2025-02-04 20:21:48.275 | Rithmic Direct - DTC | Network connection to server complete. 2025-02-04 20:21:48.275 | Rithmic Direct - DTC | Starting socket receive thread. 2025-02-04 20:21:48.275 | Rithmic Direct - DTC | Setting DTC encoding to Binary 2025-02-04 20:21:48.275 | Rithmic Direct - DTC | Sending logon request message. 2025-02-04 20:21:48.457 | Rithmic Direct - DTC | Received logon response. 2025-02-04 20:21:48.457 | Rithmic Direct - DTC | Server Name: . 2025-02-04 20:21:48.457 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2025-02-04 20:21:48.457 | Rithmic Direct - DTC | Successfully connected. 2025-02-04 20:21:48.457 | Rithmic Direct - DTC | Trading is supported. 2025-02-04 20:21:48.457 | Rithmic Direct - DTC | Order cancel and replace is supported. 2025-02-04 20:21:48.457 | Rithmic Direct - DTC | OCO Orders supported. 2025-02-04 20:21:48.457 | Rithmic Direct - DTC | Symbol and Exchange Delimiter: . 2025-02-04 20:21:48.457 | Rithmic Direct - DTC | MarketDepthIsSupported: 0 2025-02-04 20:21:48.457 | Rithmic Direct - DTC | Connected to server complete. 2025-02-04 20:21:48.457 | No download requests in the queue to start downloads for. | Number times message added: 3 2025-02-04 20:21:48.457 | Using symbol data fast lookup vector 2025-02-04 20:21:48.457 | Rithmic Direct - DTC | Starting real-time market data updates for: MYMH5.CBOT. ID: 1 Service code: rithmic.trading 2025-02-04 20:21:48.457 | Rithmic Direct - DTC | Requesting security definition data for: MYMH5.CBOT. ID: 1 2025-02-04 20:21:48.457 | No historical data client is currently set to download historical Intraday data for MYMH5.CBOT. 2025-02-04 20:21:48.457 | Real-time Intraday chart data file updates started for MYMH5.CBOT 2025-02-04 20:21:48.457 | Intraday chart data file opened for MYMH5.CBOT 2025-02-04 20:21:48.457 | Updated verified funded futures trading account ending date to: 2025-03-06 19:21:48 | Number times message added: 1 2025-02-04 20:21:48.733 | Using Bid/Ask average for last trade price for US30 2025-02-04 20:21:48.733 | SC Data with Depth | Starting real-time market data updates for: US30. ID: 2 Service code: fxcm 2025-02-04 20:21:48.733 | SC Data with Depth | Connecting to the server ds12.sierracharts.com. Port 443 2025-02-04 20:21:48.733 | SC Data with Depth | Requesting security definition data for: US30. ID: 2 2025-02-04 20:21:48.767 | DTC Client socket (2) | Creating socket. 2025-02-04 20:21:48.767 | DTC Client socket (2) | New receive buffer size: 0 2025-02-04 20:21:48.767 | DTC Client socket (2) | Connecting to IP: 69.39.70.241. 2025-02-04 20:21:48.893 | SC Data with Depth | Network connection to server complete. 2025-02-04 20:21:48.893 | SC Data with Depth | Starting socket receive thread. 2025-02-04 20:21:48.893 | SC Data with Depth | Sending encoding request to server: Binary VLS. Compression: standard 2025-02-04 20:21:49.070 | SC Data with Depth | Setting DTC encoding to Binary VLS 2025-02-04 20:21:49.070 | SC Data with Depth | Sending logon request message. 2025-02-04 20:21:49.290 | SC Data with Depth | Received logon response. 2025-02-04 20:21:49.290 | SC Data with Depth | Server Name: SC Realtime Server. 2025-02-04 20:21:49.290 | SC Data with Depth | Server protocol version: 8. Client protocol version: 8 2025-02-04 20:21:49.290 | SC Data with Depth | Successfully connected. 2025-02-04 20:21:49.290 | SC Data with Depth | Trading is not supported. 2025-02-04 20:21:49.290 | SC Data with Depth | MarketDepthIsSupported: 1 2025-02-04 20:21:49.290 | SC Data with Depth | Restarting real-time data updates for symbol: US30 2025-02-04 20:21:49.509 | SC Data with Depth | Setting external service identifier for symbol US30 to 58 2025-02-04 20:21:49.509 | SC Data with Depth | Received security definition for symbol US30 2025-02-04 20:22:08.130 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | Creating socket. Using TLS 1.2. 2025-02-04 20:22:08.130 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | New receive buffer size: 0 2025-02-04 20:22:08.130 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | Connecting to IP: 216.66.0.130. 2025-02-04 20:22:08.610 | ExtendTheFundedTradingAccountStatusExpirationDate: Sending request. 2025-02-04 20:22:08.763 | Rithmic Direct - DTC | Wrote file: D:\Sierra_Charts\RithmicConnections.json. Size: 81131 2025-02-04 20:22:08.765 | Rithmic Direct - DTC | Processed connection points. Count: 347 2025-02-04 20:22:09.033 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | CloseSocket call. 2025-02-04 20:22:09.033 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | Shutdown started. Waiting for graceful close. 2025-02-04 20:22:09.136 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | Socket gracefully closed by remote side. 2025-02-04 20:22:09.136 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | Closed. 2025-02-04 20:22:09.190 | ExtendTheFundedTradingAccountStatusExpirationDate | Result: {"Result":"The Funded Trading Account Status Expiration Date is more than 25 days into the future. The Date is currently: 2025-03-05"}. Success=true |
| [2025-02-04 20:11:45] |
| John - SC Support - Posts: 38640 |
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With Sierra Chart version 2727 and higher, we no longer support data from Rithmic. As such, you need to do one of two things: - Downgrade to version 2726 and use the Rithmic data. Follow these instructions to downgrade: Software Download: Full Control Rollback Procedure - Stay on the version you are on and use the data from our Denali Exchange Data Feed. Since you have an account with AMP, you do not need to worry about an account to qualify as a non-professional. You just need to follow the instructions at the following link: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* Note that your recent agreements were rejected as the name you entered for a signature does not match the name on your account. These need to be the same, and you can update the name for your account at the following link: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Also, you only entered a single name. We need both your given name and your family name (surname). -- Separately, we do see an issue with your Message Log where you have the symbol US30 for a chart. When using Rithmic, you can not have any symbols that are not recognized by Rithmic. Refer to the following: Rithmic Trading Platform Service: Frequent Reconnections For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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