Support Board
Date/Time: Thu, 13 Mar 2025 19:50:51 +0000
Sub-instance doesn't receive live data unless main instance is Connected
View Count: 124
| [2025-02-04 05:20:42] |
| pjk0225 - Posts: 39 |
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Not sure why it's acting like this now. Never had an issue before. I updated all instances of SC to the most recent Current Version. The only way I can connect to data on the sub-instance is by first connecting to data on the main instance. Previously I didn't need to turn on the main instance and could just run the sub-instance independently. When I disconnect from the data feed on the main instance, I get a popup error message on the sub-instance, which I took a screenshot of and attached. |
 sc error.png / V - Attached On 2025-02-04 05:12:36 UTC - Size: 367.53 KB - 33 views |
| [2025-02-04 07:31:21] |
| Sierra_Chart Engineering - Posts: 18772 |
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This is how a sub instance works: The only way I can connect to data on the sub-instance is by first connecting to data on the main instance. This is nothing new.This would only occur if you actually completely exit from the main instance: When I disconnect from the data feed on the main instance, I get a popup error message on the sub-instance, which I took a screenshot of and attached.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-04 07:55:01] |
| pjk0225 - Posts: 39 |
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This is how a sub instance works
I'm surprised to hear that as I've been using sub-instances for over a year and this is the first time I've come across this. I guess I must have changed my workflow without knowing it. If that's the case, how can I make the sub-instance its own standalone instance? Is it enough to move the installation folder to another location? Would I have to change any settings? |
| [2025-02-04 16:29:49] |
| John - SC Support - Posts: 38640 |
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If that's the case, how can I make the sub-instance its own standalone instance You cannot do it this way. You just need to set up a separate installation of Sierra Chart, set to a Service other than the DTC Sub Instance service. Using Multiple Data and Trading Services at the Same Time For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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