Support Board
Date/Time: Thu, 13 Mar 2025 19:59:13 +0000
no movement in on my charts
View Count: 119
| [2025-02-03 22:18:42] |
| User224963 - Posts: 17 |
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It's been a while since I have opened up Sierra Chart. I just updated with payment, but the S & P is not moving. Im wondering if I selected the wrong data feed. Or am I looking at the wrong time?
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| [2025-02-04 16:06:25] |
| John - SC Support - Posts: 38642 |
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For one thing, you are not setup to get any real-time data from us, as you do not have any exchange active. But, you should be getting the delayed streaming data. If you are still not getting any data, then please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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