Support Board
Date/Time: Thu, 13 Mar 2025 19:54:30 +0000
Unable to trade F.US.DDH25
View Count: 151
| [2025-02-03 15:48:24] |
| User190629 - Posts: 12 |
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Hello, I started live trading about a week ago and it is working very well for the F.US.ENQH25 and F.US.YMH25. In additiion, I'm trying to trade the German DAX F.US.DDH25. The live trading window is red. When I enter a trade, the trade shows up for a split second but then disappears.I'm trading using CQG Web API. Please help :) Heiner |
| [2025-02-03 16:19:51] |
| Sierra_Chart Engineering - Posts: 18772 |
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Check the Trade Activity Log and see what has happened with the orders: Trade Activity Log: Common Instructions to Set Trade Activity Log Display Settings You need to check the Order Action Source field. See if the order was rejected. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-03 21:03:09] |
| User190629 - Posts: 12 |
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I do not not understand what you want me to do. What specific information shall I check in the Trade Activity Log? Why does it work for the NASDAQ and tge DOW and not for the DAX?
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| [2025-02-03 21:22:11] |
| User190629 - Posts: 12 |
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here is a screenshot from the "Order Action Source Field"
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Private File Attachment Deleted.  Order Action Source.jpg / V - Attached On 2025-02-03 21:21:46 UTC - Size: 441.93 KB - 28 views |
| [2025-02-03 22:59:29] |
| Sierra_Chart Engineering - Posts: 18772 |
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Based upon what we see contact your broker and tell them that the orders to EUREX are failing and they need to check with CQG on this. We see "order parameters are invalid".
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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