Support Board
Date/Time: Fri, 14 Mar 2025 12:24:53 +0000
Couple of Trade related issues
View Count: 131
| [2025-01-29 14:41:59] |
| User416156 - Posts: 10 |
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Hello, I have two Topstep accounts, an eval account and a practice account. When I place a trade on the eval account, I can see the stop/entry/target on the chart, but when I place a trade on the practice account, the stop/entry/target does not show on the chart. Please advise how to correct (NB. When I place orders in Sim mode, the stop/entry/target shows on the chart). Also, I must have changed something because previously, I could drag the stop/entry/targets on the chart, but now I can't. Please advise how I can resolve these issues. Thanks. |
| [2025-01-29 16:52:51] |
| John - SC Support - Posts: 38653 |
|
If the information for a trade is not showing on the chart, then that would imply that there was problem with the order entry. When this occurs, look at your "Trade >> Trade Service Log" and see what is stated in there regarding the order. You can post that log to this thread for us to take a look at it if you want, follow these instructions for this: Support Board Posting Information: Providing Lines From Trade Service Log There is nothing in Sierra Chart that stops the movement of the order lines. Look at the "Trade Service Log" in this case as well, after you try to move an order and see if there is anything stated in that log. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-01-29 17:32:45] |
| User416156 - Posts: 10 |
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I noticed that the orders do not show in the Service Log. From the link you sent me, it seems that where there is no information in the Trade Service Log, I need to use the Trade Activity Log instead. If this is the case, please advise what tab from the Trade Activity Log I need to export for you to review. Thanks.
Date Time Of Last Edit: 2025-01-29 17:33:08
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| [2025-01-29 18:13:57] |
| John - SC Support - Posts: 38653 |
|
Are the orders showing in the Trade Activity Log when they are not showing in the Chart?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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