Support Board
Date/Time: Wed, 19 Mar 2025 03:24:38 +0000
Denali and Teton Order Routing are getting Delayed Data
View Count: 138
| [2025-01-24 19:45:31] |
| Charley - Posts: 1 |
|
Broker is Ironbeam. Set up was verified, and the connection seems correct. 2025-01-24 19:32:27.682 | Teton CME Routing | Firm: IronBeam 2025-01-24 19:32:27.685 | Teton CME Routing | Connecting to the server futurestrading10.sierracharts.com. Port 11085 2025-01-24 19:32:27.712 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2025-01-24 19:32:27.712 | DTC Client socket (1) | New receive buffer size: 0 2025-01-24 19:32:27.712 | DTC Client socket (1) | Connecting to IP: 208.185.224.130. 2025-01-24 19:32:27.736 | Teton CME Routing | Network connection to server complete. 2025-01-24 19:32:27.736 | Teton CME Routing | Starting socket receive thread. 2025-01-24 19:32:27.736 | Teton CME Routing | Sending encoding request to server: Binary VLS. Compression: none 2025-01-24 19:32:27.803 | Teton CME Routing | Setting DTC encoding to Binary VLS 2025-01-24 19:32:27.803 | Teton CME Routing | Sending logon request message. 2025-01-24 19:32:27.883 | Teton CME Routing | Received logon response. 2025-01-24 19:32:27.883 | Teton CME Routing | Server Name: SC DTC Server. Build=51528. 2025-01-24 19:32:27.883 | Teton CME Routing | Server protocol version: 8. Client protocol version: 8 2025-01-24 19:32:27.883 | Teton CME Routing | Successfully connected. Connected to SC DTC Protocol server. Service=cme_ilink3.trading|SymbolSettings=cme_ilink_live.trading. 2025-01-24 19:32:27.883 | Teton CME Routing | Trading is supported. 2025-01-24 19:32:27.883 | Teton CME Routing | Order cancel and replace is supported. 2025-01-24 19:32:27.883 | Teton CME Routing | OCO Orders supported. 2025-01-24 19:32:27.883 | Teton CME Routing | Bracket Orders supported. 2025-01-24 19:32:27.883 | Teton CME Routing | MarketDepthIsSupported: 1 2025-01-24 19:32:27.883 | Teton CME Routing | Connected to server complete. I am still getting Delayed Data. Sierra Chart is on the current version. |
| [2025-01-24 20:44:01] |
| John - SC Support - Posts: 38782 |
|
You do not have any exchanges active for the CME Group, therefore you are not getting the real-time data. You can activate the exchange(s) you want for the CME Group at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges Since this will be your first time activating an exchange for the CME Group on our Denali Exchange Data Feed, the remainder of this month will be free. You will then pay the full monthly fee on February 1, 2025 when the exchange renews (exchanges renew on a calendar month basis). If you can wait until February 1, 2025 to activate the exchange, then you will get the full month of February for free and then have your first exchange fee due ton March 1, 2025. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-01-25 00:32:16] |
| ForgivingComputers.com - Posts: 1028 |
|
Hi John, I was helping Charley with this, and we had done the exchange setup before, but IronBeam hadn't completed their setup yet. When they did, there was a notice to recertify as non-professional, but I didn't check the exchanges to see if that needed to be done again. Thanks, BradH |
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