Support Board
Date/Time: Fri, 14 Mar 2025 12:29:13 +0000
Issue Adding number bars study
View Count: 348
| [2025-01-22 17:23:50] |
| user10000 - Posts: 50 |
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I just got my account running with sierra chart. I believe everything else is working except when i try to use the footprint/number bars it loads all the way up to 99% then i get this message log pop up 2025-01-22 17:19:29.198 | Loaded depth data records for F.US.EPH25 2025-01-22 from 2025-01-22 10:49:38.758000 to 2025-01-22 10:54:42.057023.
2025-01-22 17:19:29.209 | F.US.EPH25[M] 1 Min #1 | Chart data loading complete. 2025-01-22 17:19:53.461 | F.US.EPH25[M] 1 Min #1 | Reloading chart. 2025-01-22 17:19:58.448 | F.US.EPH25[M] 1 Min #1 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 * 2025-01-22 17:19:58.448 | F.US.EPH25[M] 1 Min #1 | Chart data loading complete. 2025-01-22 17:19:58.759 | F.US.EPH25[M] 1 Min #1 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 * 2025-01-22 17:21:52.406 | F.US.EPH25[M] 1 Min #1 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | Number times message previously added: 21 * 2025-01-22 17:22:02.302 | F.US.EPH25[M] 1 Min #1 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | Number times message previously added: 23 * Really need some help with this |
| [2025-01-22 19:36:11] |
| John - SC Support - Posts: 38653 |
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Please try running Sierra Chart in "Safe Mode" and do the same thing you have been doing. Let us know if you get the same failure or not. Refer to the following for how to start Sierra Chart in Safe Mode: Sierra Chart - Software Login Instructions: Using Safe Mode For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-01-22 19:53:45] |
| user10000 - Posts: 50 |
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I was able to get it to work by downgrading to version 2712 but not sure if its a fix or if that version has any limitation
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| [2025-01-22 20:25:32] |
| John - SC Support - Posts: 38653 |
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Did you run a more recent version in "Safe Mode" and if so, what happened?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-01-22 20:37:07] |
| user10000 - Posts: 50 |
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Just tried the most recent version under safe mode and it didnt work. Same message log pops up
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| [2025-01-23 14:35:59] |
| Sierra_Chart Engineering - Posts: 18778 |
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This is a graphics related issue. Are you using OpenGL in Sierra Chart?: Graphics Settings: Use OpenGL for Chart Graphics (Global Settings >> Graphics Settings >> Other) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-01-23 14:59:28] |
| user10000 - Posts: 50 |
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No the "use opengl for chart graphics" is not checked
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| [2025-01-30 03:22:30] |
| user10000 - Posts: 50 |
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any updates?
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| [2025-01-30 04:41:11] |
| Sierra_Chart Engineering - Posts: 18778 |
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So far we are unable to reproduce this and we do not know the cause. We need to get this chart: F.US.EPH25[M] 1 Min #1 Following these instructions: Support Board Posting Information: Providing Chartbook with Only a Single Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-01-30 04:41:24
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| [2025-02-04 20:18:21] |
| user10000 - Posts: 50 |
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Just to confirm this is with the number bars study included?
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| [2025-02-04 22:02:39] |
| John - SC Support - Posts: 38653 |
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We have had a few reports of "Caught an Unhandled Exception" in a few different areas of the software, including the Numbers Bars Calculated Values. But we have not been able to reproduce it to figure out exactly what is occurring. We need additional chartbooks where someone has had this issue so we can see if we can reproduce it with the setup they had at the time they received the error. If you have a chartbook where you are getting the "Caught an Unhandled Exception", then please post it to this thread so we can take a look. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-04 22:23:00] |
| user10000 - Posts: 50 |
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File attached
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Private File Attachment Deleted. |
| [2025-02-04 23:08:41] |
| Sierra_Chart Engineering - Posts: 18778 |
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We are unable to reproduce this exception with this Chartbook. We need to think about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-04 23:13:09] |
| user10000 - Posts: 50 |
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I am using ARM version of windows 11 on surface pro 11 with snapdragon x elite. Not sure if thats the issue but everything else works fine except the number bars study.
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| [2025-02-04 23:46:59] |
| Sierra_Chart Engineering - Posts: 18778 |
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That must be the issue. We are adding additional exception handling to further isolate the location of the problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-05 05:12:22] |
| Sierra_Chart Engineering - Posts: 18778 |
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We have released version 2737 with additional exception handling to further isolate the issue. We need to see the Message Log when you get this exception and then we will have a better idea about the problem and how to resolve. Update instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-05 12:17:29] |
| user10000 - Posts: 50 |
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2025-02-05 12:19:48.658 | No download requests in the queue to start downloads for.
2025-02-05 12:19:48.660 | F.US.EPH25[M] 1 Min #1 | DrawNumbersBarV2 exception. | Number times message added: 143 2025-02-05 12:19:48.669 | Socket (3) | Socket gracefully closed by remote side. 2025-02-05 12:19:48.669 | Socket (3) | Closed. 2025-02-05 12:19:48.771 | F.US.EPH25[M] 1 Min #1 | DrawNumbersBarV2 exception. | Number times message added: 1439 2025-02-05 12:19:52.880 | Opened cached Intraday file: C:\SierraChart\Data\F.US.EPH25.scid. Thread ID: 15228 2025-02-05 12:19:53.247 | F.US.EPH25[M] 1 Min #1 | DrawNumbersBarV2 exception. | Number times message added: 2303 2025-02-05 12:20:02.654 | ExtendTheFundedTradingAccountStatusExpirationDate: Sending request. 2025-02-05 12:20:02.835 | ExtendTheFundedTradingAccountStatusExpirationDate | Result: {"Result":"The Funded Trading Account Status Expiration Date is more than 25 days into the future. The Date is currently: 2025-03-04"}. Success=true 2025-02-05 12:20:03.036 | F.US.EPH25[M] 1 Min #1 | DrawNumbersBarV2 exception. 2025-02-05 12:20:12.778 | F.US.EPH25[M] 1 Min #1 | DrawNumbersBarV2 exception. | Number times message previously added: 2591 2025-02-05 12:20:22.586 | F.US.EPH25[M] 1 Min #1 | DrawNumbersBarV2 exception. | Number times message previously added: 2735 Says historical data download is complete and getting no alerts but chart is blank Date Time Of Last Edit: 2025-02-05 12:21:36
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 Screenshot 2025-02-05 071326.png / V - Attached On 2025-02-05 12:16:43 UTC - Size: 35.62 KB - 33 views |
| [2025-02-05 18:22:21] |
| Sierra_Chart Engineering - Posts: 18778 |
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Thank you we are working on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-06 08:20:05] |
| Sierra_Chart Engineering - Posts: 18778 |
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What version of Windows are you running? And are using an Intel, or AMD CPU? Or some other different CPU.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-06 16:26:36] |
| Sierra_Chart Engineering - Posts: 18778 |
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Refer to this thread regarding this: Numbers Bars Malfunction/Exception Issue Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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