Support Board
Date/Time: Wed, 27 Nov 2024 15:37:59 +0000
"BUY" and "SELL" buttons in trade window dont work after upgrade
View Count: 1015
| [2014-09-17 18:05:22] |
| snillumat - Posts: 29 |
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Two days ago I upgraded to version 1190. (I don't remember the version I was using before this upgrade but it had been a while) Now, when I press the BUY, SELL, BUY MKT,or SELL MKT buttons in the chart trade window the trade does not execute. It looks like the order is sent but then immediately cancels. If I switch to simulation mode they work fine. BTW - I've been using my current charts with attached trade windows for years with no problems until this current upgrade. I just upgraded to 1192 to see if this issue resolves but it persists. |
| [2014-09-17 18:12:53] |
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Most likely this relates to the implementation of server-side OCO and bracket orders with OEC, which you are using. The simple solution is to uncheck Global Settings >> General Trade Settings >> Use Server-Side OCO and Bracket Orders. The reason for the order rejection will be given in Trade >> Trade Service Log. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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