Support Board
Date/Time: Wed, 19 Mar 2025 01:31:22 +0000
How Activating Sierra delayed data for trial accounts ?
View Count: 244
| [2025-01-18 17:13:30] |
| User399274 - Posts: 7 |
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hello I created a demo account and I want to use the SC delayed data for and CME COMEX Please advise me how to do this. |
| [2025-01-18 22:00:23] |
| Sierra_Chart Engineering - Posts: 18835 |
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Install Sierra Chart from here: Software Download: Software Download Follow the instructions here to use the delayed exchange data feed: Delayed Exchange Data Feed For now you have access to these symbols: Sierra Chart Trial Account: Introduction Follow the instructions here to subscribe to Service Package 3: Sierra Chart Purchase and License Information: Instructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-01-21 14:08:58] |
| User399274 - Posts: 7 |
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Hi, do I need to buy a service package to activate the delayed Denali data? I just wanted to test it. |
| [2025-01-21 18:31:38] |
| John - SC Support - Posts: 38782 |
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While on a trial, you have limited data you have access to. Refer to the following: Sierra Chart Trial Account If you want to have access to additional symbols, then you would need to change to a paid package. The "Base" packages are specifically setup for testing/training, as they allow you to get the delayed streaming data for the CME Group, EUREX, CFE, and U.S. Equities, but you can not get real-time data nor can you connect to a trading service. Refer to the information for the packages at the following link: Description of Service Packages and Pricing If you want to change to a paid package, follow these instructions: Sierra Chart Purchase and License Information: Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-05 11:44:20] |
| User399274 - Posts: 7 |
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Hi, I need the FXCM data symbol for the Sierrachart
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Private File Attachment Deleted.  sierrra.jpg / V - Attached On 2025-03-05 11:43:40 UTC - Size: 30.63 KB - 13 views |
| [2025-03-05 15:33:45] |
| Sierra_Chart Engineering - Posts: 18835 |
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We are checking on this. In about one hour: Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-03-05 15:34:05
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| [2025-03-06 00:57:09] |
| User399274 - Posts: 7 |
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The symbol setting Folder is empty Please send me the FXCM symbol setting file |
| [2025-03-06 15:34:44] |
| John - SC Support - Posts: 38782 |
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Update your Symbol Settings by following these instructions: Global Symbol Settings: Update Symbol Settings For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-07 12:42:41] |
| User399274 - Posts: 7 |
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I did what you said but it didn't work Please send me the CustomSymbolSettings for FXCM file so I can put it in the Symbol Settings folder. Thanks |
| [2025-03-07 15:47:56] |
| John - SC Support - Posts: 38782 |
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There is no "Custom Symbol Settings" for FXCM. Your account is "expired". We do not give support for expired accounts. If you want to continue to use Sierra Chart, you will need to purchase a package. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-10 19:42:20] |
| Sierra_Chart Engineering - Posts: 18835 |
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You should still be able to get Symbols even on an expired account. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings And if you still have no symbols in File >> Find Symbol we need to see the Message Log: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Actually we see what the problem is now. You do not even have Sierra Chart installed. Or you are not using the Sierra Chart account that you have posted on this support board with. That is the issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-03-10 19:43:28
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| [2025-03-11 13:57:38] |
| User399274 - Posts: 7 |
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I buy my data from FXCM Which service should I buy your package that has FXCM symbols? |
| [2025-03-11 15:52:28] |
| John - SC Support - Posts: 38782 |
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You can not get the data into Sierra Chart directly from FXCM. Sierra Chart is NOT setup to do this. We do, however, have FOREX and CFD data from FXCM at no charge and available with any package. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-15 15:22:09] |
| User399274 - Posts: 7 |
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How can I use this for free for 1 month?
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| [2025-03-15 22:17:44] |
| Sierra_Chart Engineering - Posts: 18835 |
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You need to install Sierra Chart. To get started with Sierra Chart, follow the Sierra Chart setup instructions here: Sierra Chart Setup Instructions 1 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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